September 30, 2016
Which Came First - The Patient or the Phone: Practice Management Issues
As a patient arriving for treatment, many people have experienced the front desk conundrum: just as you’re about to check in, the office phone rings. For an excruciating moment, the receptionist panics over which to respond to first: the patient in front of her, or the one on the phone?
This scenario plays out every day in clinics across the country and is an excellent case study for practice management issues. How it’s handled can greatly impact the satisfaction of both patients, and ultimately the reputation of the care provider. However, the circumstances of your front desk will dictate how you approach the situation.Read More