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October 26, 2016

10 Truly Awesome Ways to Reduce No-Shows


It’s no secret that missed appointments are a source of frustration to every practice. From the wasted preparation time to the lost revenue, a no-show can throw off the flow of your practice. While not every no-show can be eliminated, there are effective ways to reduce the number of no-shows in your practice.

1.  Use Automated Reminders:
Providing a quick and courteous reminder to patients about their upcoming appointment not only serves to jog their memory, but is also a thoughtful step that improves patient loyalty. Many patients rely on reminders from their providers because of the convenience they provide, and automated reminders can save both time and money over the manual system you may be using.

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October 24, 2016

Patient Self-Scheduling: The Future is Now


In the early 2000s, the idea of patients self-scheduling online was novel at best, and downright frightening at worst. Most healthcare providers didn’t understand the technology and were filled with trepidation. Today, despite patient demands for improved access, many providers are still reluctant to offer this safe and convenient service.

Consumer industries across the board now offer self-scheduling options. Despite the patient-as-consumer changes in healthcare, there is still a reluctance to make this option available. But a look into the realities of the patient self-scheduling movement reveals a very interesting fact: the future of self-scheduling is now.

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October 21, 2016

Practice Management Tips: Hiring and Keeping Front Office Staff


You’ve worked hard to establish a solid reputation in your field. Your training and experience set you apart in your community. But all of that can be undone by one unpleasant experience in your office with your front desk staff.

Your front office staff is your first impression for new and existing patients, so it’s important that your first impression be positive. Taking the time to ensure that your front office is comprised of the right mix of talents and personalities, as well as providing adequate training and cross training, is one of the most important elements in practice management.

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October 20, 2016

Personalities and Practice Management:

Is a Personality Inventory Test Right for Your Hiring Process?

imageMore and more practices are looking at using personality tests, behavioral assessments, or predictive tests when it comes to hiring office personnel. According to Dr. Todd Harris, Director of research at PI Worldwide in Wellesley Mass., these tests are about more than qualifying a good candidate for a slot – they’re about making a “multi-level match.” What this means is that a potential staff members needs to fit the job in more ways than just meeting the job criteria.

In order to choose the right testing tool and to get the most benefit from it, offices need to expand their thinking about both the hiring and testing process. Here are seven key points to consider when choosing to use a personality profile in your hiring:

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October 18, 2016

ASAP Waitlist Messaging: A Partial Cure for the No-Show Blues


The last minute cancellation is like a pebble being thrown into the calm waters of your practice. It can throw off your schedule, it can disrupt the flow of your day, and it means lost revenue as well.

How do you fill last minute cancellations?

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October 17, 2016

Solutionreach Celebration for Our Next Great Chapter

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October 7, 2016– A date for the digital healthcare history books. Solutionaries gathered together to celebrate a long-awaited event and and look forward to a new chapter of the Solutionreach journey and mission to change healthcare practices everywhere. The pioneer in patient relationship management, Solutionreach has experienced growth and success that has been nothing less than spectacular!

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October 14, 2016

The Practical Side of Patient Engagement

Achieving a high degree of patient engagement is the goal of most patient-centered practices and clinics. To that end, healthcare companies and practices have focused on improving technology to foster communication and increase patient engagement with their healthcare providers.

Patient Engagement

Some of the most effective methods of improving patient communication and creating long-term rewards are simple things which providers and their staff can offer in the everyday operation of their practices.

By focusing on three specific concepts, suggested and outlined by Dr. Daniel O’Connell, a clinical psychologist, healthcare providers can significantly improve communication and engagement with their patients on a day-to-day basis. Here they are:

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October 13, 2016

Why Your Patients No-Show: Last Minute Cancellations

Number 5 in a 5 Blog Series

No-Show dilemmas - empty chair

Very few things in your practice are as frustrating as someone who doesn’t show up for their appointment or cancels at the last moment. You’ve already prepped, reviewed the file, scheduled staff, and then suddenly - you’re standing there without a patient to see.

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October 12, 2016

Solutionreach Week-Long Charity Event to Benefit Leukemia and Lymphoma Society


Each year at this time, Solutionreach recognizes and supports the Leukemia and Lymphoma Society (LLS) by hosting a variety of events designed to raise awareness and money. This year we again challenged each other in a variety of fun and meaningful activities in support of this wonderful organization.

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October 11, 2016

Why Your Patients No-Show: Transportation

Number 4 in a 5 Blog Series


Very few things in your practice are as frustrating as someone who doesn’t show up for their appointment or cancels at the last moment. You’ve already prepped, reviewed the file, scheduled staff, and then suddenly - you’re standing there without a patient to see.

There are any number of reasons a patient doesn’t show. In this blog series, we are looking at specific reasons patients become a no-show and identifying steps that you can take to prevent this from happening. We’ve already looked at finances, fears, and forgetting, so now we’ll take a look at transportation.

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