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Practice Solutions Practice Marketing Patient Engagement The Solutionreach Blog

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Practice Marketing | Patient Engagement
The Solutionreach Blog

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October 27, 2014

And Our First Runner Up Is…..

Solutionreach Fall Scholarship Essay Contest

Lindsay Burton, our first runner up for the fall essay scholarship contest, is a junior at Azusa Pacific University double majoring in Computer Information Systems and Theater Arts. She will graduate in May 2016. She hopes to work in entertainment (with a focus in sketch comedy and improv) and tech after graduation. Check out Lindsay’s research and perspective on patient engagement technology in the healthcare industry:

Communication Technology in Healthcare

It seems that our lives quicken pace as time goes on. This is largely due to the rapid introduction of advanced technology. While many mobile apps for communication have been introduced, the healthcare is in dire need of new technology to maintain communication between healthcare providers and their patients. Patient engagement technology is key to healthcare’s success and it needs to introduce new technology in order to create a stronger healthcare provider and patient relationship.

Patient engagement is one of the most crucial trends in the healthcare world. Three trends increasing in popularity are PHRs and text-based programs. PHRs are health record systems which provide one concrete database for a patient’s personal records. Companies like Google and Kaiser Permanente introduced their own PHRs. Within the most recent years, tethered PHRs, which are controlled by healthcare providers and can be viewed by patients, were introduced.

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Tagged Topics: Electronic Messaging | Patient Engagement | Patient Relationships | Secure & Protected

October 24, 2014

3 Reasons You Need to be Using Your Patient Surveys

and tips for doing it better!

Have you ever had a patient post a negative review about your services?

Did you then wonder why they hadn’t talked to you first about the issue they were having so you could resolve it before they lashed out?

Fortunately, there is a simple way to drastically improve your chances of addressing the issue before it escalates that far.

The simple solution is to utilize your patient surveys tool more effectively.

You see, patients will rarely bring their frustrations to you without being prompted. You have to proactively reach out to them and ask for their feedback.

Your Solutionreach platform comes with the ability to send customizable, automated or on-demand surveys to get you that crucial feedback you need to solidify patient relationships and improve the service you are providing to your patients. Here are the 3 reasons this will work to your advantage:

 

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Tagged Topics: Generating Patients | Patient Relationships | Patient Retention | Patient Surveys | Tips & Best Practices

October 20, 2014

A Walk To Remember

Leukemia and Lymphoma Society Light the Night Walk- October 11th, 2014

Festivities, great music, tasty food and a remembrance walk…just a few highlights of an awesome experience at the Light the Night Walk on Saturday, October 11th. As a thank you from the Leukemia & Lymphoma Society for our efforts to support their cause- which resulted in a contribution of $31,386.40, over $7,700 more than we raised last year- we were invited to participate in this amazing night of celebration and remembrance. 

Solutionreach awarded at LLS 2014 Light the Night Walk

The walk was held at Sugarhouse Park on a perfect fall evening.  Light the Night is one of the signature campaigns which supports the mission of the Leukemia and Lymphoma Society – to find a cure for blood cancers and to improve the quality of life for patients and their families.

LLS Light the Night Walk

Supporters attending that evening, received different colored wristbands which entitled each participant to a lantern (red for supporters, white for survivors and gold in memory of a loved one lost) and dinner was provided onsite by several supporting restaurants. Following an inspiring evening of the sharing of personal stories, acknowledgement of generous sponsors, those walking in memory of loved ones, and a moment of silence for those who have lost their battle with cancer, the evening ended with a perfect fireworks display.

Becca at the 2014 LLS Light the Night Walk

Some Solutionaries shared the impact their experience of the evening had on them:

It was so inspiring seeing the trail of lanterns ahead of us during the walk. A couple of times we went off the path to take a photo of the breathtaking scene as the lanterns rounded the pond. It was amazing to see how many white lanterns there were—how many people in the group had beaten cancer. I felt a great sense of community and oneness with a group of people I had never met before—it was really an awesome experience.”- Aaron Ludwig (shown below, with daughter.)

Aaron at the LLS Light the Night Walk


“It was an amazing night! When the gold lanterns were raised in remembrance of those who have lost their life to cancer I got chills. It reminded me that even though we had a fun time (maybe too much fun) raising money for LLS it may have not helped those who have passed on but hopefully it will help those who are battling cancer now and may battle it in the future. I was so proud to be a Solutionary that night and to hear of the difference that our contributions as a company will make for those in need.”- Jen Meeks (shown below)

Jen Meeks at the LLS Light the Night Walk


Light the Night was amazing! It was overwhelming to see all the lanterns moving through Sugarhouse Park. I had the privilege of walking with my company and my family. I love the way LLS raises awareness & funds, and brings people together to support, recognize and remember those affected by cancer.”- Kelly Morris


We think we can speak for everyone at Solutionreach when we say we are grateful to have had the opportunity to be a part of such a great cause. It was an awesome experience! Thanks to all Solutionaries who attended and to those who worked hard in preparation for it! It was most definitely a night to remember!

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October 8, 2014

Educate, Reactivate, Celebrate: Top 5 Reasons You Want to Use a Newsletter for Your Practice

We’re excited to announce an upcoming FREE webinar, brought to you by Solutionreach and our partner NextLevel Practice!

Join us for this free, live webinar beginning at 12:00 PM (PST) Tuesday, October 14th. Watch and learn as Gary Kadi, founder of NextLevel Practice, unpacks the 5 most important reasons your business needs a monthly patient newsletter.

Earn 1 Free CE Credit and learn how to educate your patients on a monthly basis,
reactivate and generate more patients, stay on top of mind with your patients, build
trust and credibility, and increase your patient retention.

Don’t miss this opportunity to earn 1 CE CREDIT and celebrate as your practice
grows and you build lifelong patients who are educated about their complete
health!

Click here to register before Tuesday, October 14th!
http://bit.ly/1s9PGpi

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Tagged Topics: Generating Patients | Newsletters & Patient Education

October 7, 2014

Multi Provider, Multi Location Feature Update

As if our unique multi-provider, multi-location capability wasn’t already fantastic, we just made it better! 

Here is a quick recap of the personalized Multi-Provider and Multi-Location features as they were before today. If you’re already using these tools (that are included with your Solutionreach service), take a look to find out if you’ve been making full use of these capabilities.

    Provider personalized- Providers are able to communicate how, when and what they want, to their own patient base, with the ability to send messages to individual or groups of patients for more customized appointment reminders, emails, newsletters, etc.
    Location specific- If the providers in your practice work in multiple locations, you have the ability to specify within your patient messaging which location a patient’s appointment is at and which provider they will be seeing.
    Patient Grouping- Further personalize your patient reach with the ability to create customized groups within your patient base for patient recall outreach, patient newsletters, targeted email marketing campaigns, or ASAP messaging for last minute cancellations or emergency notifications.

    Provider Scheduling- Advanced scheduling filters are built into our platform to allow each provider to view and manage his/her own schedule and check their patient confirmations each day.

As we listen to our valued clients and receive feedback on how to better serve you, we continue to add to, update and improve our service offerings. As a result, we have added the following features to our already stand-alone, revolutionary, patient engagement platform:

    Provider-specific Surveys- Each provider can now send customized patient surveys in order to acquire valuable feedback on where they are providing exceptional service or in order to immediately resolve any concerning issues that could result in negative reviews or patient attrition.
    Customized Message Delivery Settings- Each provider now has the ability to set their own preferences for patient reach rather than having to use the default practice settings.

At Solutionreach, we know that no two practices are the same and so we continue to create the tools you need to connect with your patients in the most personal way. Enabling you to match the right patient with the right provider and customize your patient communication to reflect the feel, tone, and personality of your practice, you will be able to improve patient satisfaction and optimize office efficiency.

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Tagged Topics: Electronic Messaging | Newsletters & Patient Education | Patient Engagement | Patient Surveys

September 30, 2014

Holiday Newsletters

Can you believe it's that time again already??

Is anybody else wondering where 2014 went? I swear I just put my holiday decorations up a couple months ago. (Actually that’s totally possible.) It’s that time of year again. Hustle and bustle and emptied bank accounts are on the horizon very soon. Time to gear up!

This would be the perfect time to get your holiday newsletters ready to send out to your patients! Life has settled for a bit after the busyness of back to school, schedules have been established, bank accounts are recovering (for the short term) and so it’s a good time to reach out. Once the chaos of the holiday season sets in, scheduling their continued care appointments is going to be furthest from their minds! So what’s the best way to successfully connect with them during this busy time?

Utilizing a patient newsletter to encourage your patients to be mindful of their health throughout the holiday season is a good way to keep your practice on the forefront of their minds so they don’t forget to come in or at least schedule those end or first of the year appointments.

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Tagged Topics: Newsletters & Patient Education | Patient Engagement | Patient Relationships | Tips & Best Practices

September 26, 2014

No Patient Left Alone at Home

Written by Marco Nuñez, Winner of the 2014 Solutionreach Fall Scholarship

We are excited to acknowledge Marco’s research, insight and hard work in authoring his essay regarding how communication technology will improve patient-centered care in the coming years and why it is critical for the future of healthcare. Vital to this advancement, is the implementation of patient engagement software in order to more successfully connect with one’s patients to improve patient-provider communication and achieve healthier outcomes. Check out Marco’s essay:


Patient engagement systems are the hospital’s extended hands holding onto the patient. A well cared-for patient requires attention and communication with their corresponding medical team, especially during chronic cases. A patient needs to be checked regularly so that the right medical choice can be made, and patient engagement technology allows this to happen. Healthcare IT can utilize these communication systems to record new data when a representative speaks with the patient, show the patient updated test results, and provide the patient with direct communication with their doctors.

Patients can now be diagnosed without having to leave their own homes. With a human population that continues to grow, hospitals need better ways to care for the needs of all their patients. Patient engagement systems provide the personal attention that patients can only get at a medical clinic or hospital, making both the medical staff’s and the patient’s life easier. It is healthcare’s goal to show the patient that they are not alone in their illness, that there groups of people working hard to help them.

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Tagged Topics: Patient Engagement | Patient Relationships | Solutionreach News

September 24, 2014

The Cloud has More to Offer Doctors: A Closer Look

Submitted by Brad Sopher


cloud webinar pic

Recently, we discussed what cloud computing means for doctors. The health care industry has been notoriously slow to adopt new technologies, and the cloud is no different. This is partly due to issues of cost and time, but also — quite understandably — because of privacy concerns about patient information.

At a recent health tech conference, Joshua Newman, an M.D. and the director of product and health strategy at Salesforce.com, a pioneering cloud technology company, said a big part of his job is communicating the value of the cloud to health providers, while alleviating their fears about breaches of sensitive patient data. (To be fair, there have been millions of such breaches reported to the federal government – and those are just the ones that were reported.)

The health care cloud is growing, along with providers’ trust.


However, doctors soon may not have a choice but to embrace the cloud, given new federal requirements for the health care industry to begin migrating patient records from paper-based to digital. Basically, all medical professionals with access to patient records must utilize electronic medical and health records (EMR and EHR) by 2015, or face penalties.

Read the full post on the Eyemaginations blog, here.

To learn more about how technology — including the cloud — can help you with patient engagement and more in your practice, register for the free Solutionreach and Eyemaginations webinar, “Is Your Practice Soaring in the Cloud,” presented on Wednesday, Oct. 1 at 8:30 PM EST. 

 

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Tagged Topics: Tips & Best Practices

September 17, 2014

The 2014 SolutionRun for Charity

Helping Contribute to Achieving a World Without Blood Cancers

What a success!

We want to give a huge shout out to everyone who showed up last Saturday (the 14th) to attend this year’s SolutionRun as we raised money for the Leukemia and Lymphoma Society (LLS.) The support and participation (whether through running, walking, volunteering, and/or donating) was truly an awesome experience to be a part of. 

Kelly and kids at SolutionRun for LLS 2014


We especially want to express our gratitude to all those that got up at the crack of dawn to volunteer to make it such a great experience for everyone involved. We know that 6:00 am comes early on a Saturday, so thank you!

 

Volunteering at the SolutionRun for LLS 2014
Volunteers at SolutionRun for LLS 2014


Solutionreach employees had decided before race-day how much sweat they were willing to sacrifice, selecting from a full Half Marathon, 10K, 5K, or open course participation.

They arrived with family, friends, strollers, and/or dogs in tow—there was even a Kids’ Fun Run!

Running with strollers at the SolutionRun for LLS 2014


Everyone was donned in shirts that commanded, You Shall Not Pass on their backs: Solutionaries in bright blue, friends and family in bright green.

SolutionRun Shirts for Charity Run for LLS 2014

(View our full photo album on the Solutionreach Facebook or Google+ pages)

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Tagged Topics: Solutionreach News

September 17, 2014

3 Words We All Love to Hear:

Congratulations! You’ve Won!

Marco Nunez, is the lucky recipient of those 3 magic words today!  Impressed by his illustration of patient engagement technology and how the implementation of it in health care improves communication and overall patient health, the Solutionreach Scholarship Committee was pleased to award Marco our $2000 fall scholarship. 

Scholarship Winner

The Solutionreach scholarship was created for the purpose of supporting an individual that we believe has the drive, passion, and commitment to learning needed in order to contribute to their community in a meaningful way and bring about positive change in their lives and in the world.

Take a look at some great insights Marco offered:

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Tagged Topics: Patient Engagement | Solutionreach News

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