Is anybody else wondering where 2014 went? I swear I just put my holiday decorations up a couple months ago. (Actually that’s totally possible.) It’s that time of year again. Hustle and bustle and emptied bank accounts are on the horizon very soon. Time to gear up!
This would be the perfect time to get your holiday newsletters ready to send out to your patients! Life has settled for a bit after the busyness of back to school, schedules have been established, bank accounts are recovering (for the short term) and so it’s a good time to reach out. Once the chaos of the holiday season sets in, scheduling their continued care appointments is going to be furthest from their minds! So what’s the best way to successfully connect with them during this busy time?
Utilizing a patient newsletter to encourage your patients to be mindful of their health throughout the holiday season is a good way to keep your practice on the forefront of their minds so they don’t forget to come in or at least schedule those end or first of the year appointments.
We are excited to acknowledge Marco’s research, insight and hard work in authoring his essay regarding how communication technology will improve patient-centered care in the coming years and why it is critical for the future of healthcare. Vital to this advancement, is the implementation of patient engagement software in order to more successfully connect with one’s patients to improve patient-provider communication and achieve healthier outcomes. Check out Marco’s essay:
Patient engagement systems are the hospital’s extended hands holding onto the patient. A well cared-for patient requires attention and communication with their corresponding medical team, especially during chronic cases. A patient needs to be checked regularly so that the right medical choice can be made, and patient engagement technology allows this to happen. Healthcare IT can utilize these communication systems to record new data when a representative speaks with the patient, show the patient updated test results, and provide the patient with direct communication with their doctors.
Patients can now be diagnosed without having to leave their own homes. With a human population that continues to grow, hospitals need better ways to care for the needs of all their patients. Patient engagement systems provide the personal attention that patients can only get at a medical clinic or hospital, making both the medical staff’s and the patient’s life easier. It is healthcare’s goal to show the patient that they are not alone in their illness, that there groups of people working hard to help them.
Recently, we discussed what cloud computing means for doctors. The health care industry has been notoriously slow to adopt new technologies, and the cloud is no different. This is partly due to issues of cost and time, but also — quite understandably — because of privacy concerns about patient information.
At a recent health tech conference, Joshua Newman, an M.D. and the director of product and health strategy at Salesforce.com, a pioneering cloud technology company, said a big part of his job is communicating the value of the cloud to health providers, while alleviating their fears about breaches of sensitive patient data. (To be fair, there have been millions of such breaches reported to the federal government – and those are just the ones that were reported.)
The health care cloud is growing, along with providers’ trust.
However, doctors soon may not have a choice but to embrace the cloud, given new federal requirements for the health care industry to begin migrating patient records from paper-based to digital. Basically, all medical professionals with access to patient records must utilize electronic medical and health records (EMR and EHR) by 2015, or face penalties.
Read the full post on the Eyemaginations blog, here.
To learn more about how technology — including the cloud — can help you with patient engagement and more in your practice, register for the free Solutionreach and Eyemaginations webinar, “Is Your Practice Soaring in the Cloud,” presented on Wednesday, Oct. 1 at 8:30 PM EST.
What a success!
We want to give a huge shout out to everyone who showed up last Saturday (the 14th) to attend this year’s SolutionRun as we raised money for the Leukemia and Lymphoma Society (LLS.) The support and participation (whether through running, walking, volunteering, and/or donating) was truly an awesome experience to be a part of.
We especially want to express our gratitude to all those that got up at the crack of dawn to volunteer to make it such a great experience for everyone involved. We know that 6:00 am comes early on a Saturday, so thank you!
Solutionreach employees had decided before race-day how much sweat they were willing to sacrifice, selecting from a full Half Marathon, 10K, 5K, or open course participation.
They arrived with family, friends, strollers, and/or dogs in tow—there was even a Kids’ Fun Run!
Everyone was donned in shirts that commanded, You Shall Not Pass on their backs: Solutionaries in bright blue, friends and family in bright green.
(View our full photo album on the Solutionreach Facebook or Google+ pages)
Marco Nunez, is the lucky recipient of those 3 magic words today! Impressed by his illustration of patient engagement technology and how the implementation of it in health care improves communication and overall patient health, the Solutionreach Scholarship Committee was pleased to award Marco our $2000 fall scholarship.
The Solutionreach scholarship was created for the purpose of supporting an individual that we believe has the drive, passion, and commitment to learning needed in order to contribute to their community in a meaningful way and bring about positive change in their lives and in the world.
Take a look at some great insights Marco offered:
By: Misty Absher Clark
With social media on the rise, most people have come to accept that it is not going away. It is here to stay! You may have figured out (if not, now is a good time to do so) that social media is a GREAT way to build relationships with your patients and get your message out to a whole new group of potential patients. The rewards will be greater patient retention, increased ROI on marketing efforts, and a better educated patient.
Knowing this, many practices have felt that the best way to keep up in this fast paced, ever changing world is to a) have one person WHO is SOLELY responsible for social media content, development and engagement OR b) to outsource it to another company. The challenge with either of these solutions on their own leaves a social media strategy full of holes.
An appointment reminder doesn’t really prevent them from locking their keys in the car.
You can’t automate patient reminders for leaving the stove on.
And appointment reminders don’t do much for helping them remember to feed the fish.
But at least they won’t forget another appointment.
Just think… as long as they can find their keys, they’ll even show up on time!
Click to view the full-size graphic.
You might want to sit down for this.
Over ½ of outstanding patient balances are never collected.
How much uncollected revenue are you still waiting on?
The answer and solution to that question is now at your fingertips (you can stand up, now.) Solutionreach just got even better! Now you can track it, and hack it!
Celebrate with us the addition of our NEW Automated Revenue Management tools! They have been carefully developed to empower you with the ability to automate digital billing reminders, simplify your collections, and increase your revenue.
It sounds too good to be true, but it’s a fact: Solutionreach is now going to help you eliminate missed payments.
Here’s another stat for you: as you have most likely experienced within your practice, about 30% of patients leave their provider’s office without paying anything—even the copay.
That is why we have created the Automated Revenue Management tools; we know that you need more effective (and more efficient) ways to make sure payments aren’t going left unpaid.
That’s not all, though. Significant improvements to your revenue aren’t the only benefits. You’ll also streamline your billing and payment processes, reduce billing costs, and increase patient satisfaction.
Take a look at the powers of Automated Revenue Management from Solutionreach:
Notify your patients about their outstanding balance with messages they won’t (or can’t) miss!
Automatic Email Payment Reminders
Just like the rest of our messaging, our email payment reminders are highly customizable. There are templates built into the platform, but feel free to create your own! Then, after setting your unique parameters (like what the minimum balance must be) you can choose when to send each template.
Automatic Mobile Notifications
Are you already connected to the PatientReach Mobile application? If not, get on it! It’s free for your patients, and connecting your practice to the app is included with your Solutionreach service.
Once patients have the app, you can automate payment-due notifications. It’s an excellent tool for reminding patients. Think about it—when is the last time you didn’t have your cell phone on you?
Email and mobile payment-due notifications don’t just remind patients, they can also make it easy for them to submit payments.
The messages encourage quick payment by linking to the patient portal, and/or directing them to the PatientReach Mobile app, where patients can view their statement and submit a payment just by taking a picture of their credit card! (Didn’t we tell you it was amazing?)
If you didn’t get it by reading the ‘long’, here is the ‘short:’
Automated Revenue Management from Solutionreach will reinvent your revenue.
Trust us. Better yet, see for yourself!
We’re at it again.
Running, that is. September is our 2nd annual Charity Month! In addition to the running, we’ll also be putting on another rousing inter-office fundraising competition; the messier the better!
In 2013, Solutionaries banded together in month long fundraising events to support CURE Childhood Cancer. We donned bright green running shirts to participate in our “SolutionRun”. We also split into teams and held a 4 week “Coin Crusade,” that ended with a significant amount of donations by employees (along with a heaping helping of trash talk!)
With Solutionreach donating generously per mile, our total contribution to CURE was more than $23,000!
Check out the video from last year’s SolutionRun!
This year, we are running and coin crusading in support of the Leukemia & Lymphoma Society (LLS): the world’s largest voluntary health organization dedicated to achieving a world without blood cancers.
100% of the money that is raised will go to LLS. They use donations to support those that are suffering from blood cancer, and fund research to create and improve drugs that will cure them.
The SolutionRun this year will be happening on September 13 at 9:00 am (MST). Employees and their friends/family can choose from a half marathon, a 10K, a 5K, or open course participation. As they did last year, there will even be a kids’ Fun Run! Solutionreach donates generously per mile for the SolutionRun, so employees are gearing up and training hard!
Of course, the coin war will start on September 1st and run through the month. We’ve already been divided into teams and (hopefully) started strategizing.
Here is how it works: each team deposits coins into their big water jug by the front desk. Those coins count positively toward the team’s final number. Here’s where it gets dirty: any cash that is deposited into a team’s jug counts against them. The trick comes in deciding whether to add change to your own jug, or sabotage other teams by putting cash into theirs!
Each team has their own Coin Jug for the competition.
Ready, Set, Race!
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