50% of all no-show appointments happen because they are forgotten. Solutionreach uniquely addresses this problem by providing a powerful service that lets you send automated appointment reminders to patients, days and even hours in advance of their appointment. Because some patients need to be reminded a little differently than others, your reminder preferences can be customized both system-wide as well as down to the individual patient (e.g., language, delivery settings, etc.).
Reminder messages always use your branding elements including logo and photographs, contact information, custom signature fonts and links to your website.
Messages are personalized to the patient’s “preferred” name and customized for your practice. From your reminder message, patients can confirm their appointment, place the appointment on their electronic calendar (Outlook, iCal) and even refer friends and family to your practice.
Reaching a specific group or individual with personalized messaging has never been easier with Solutionreach.
Last Minute Openings
If your practice management software stores an ASAP or wait list, your personal “Solutionary” can set up your software sync to automatically build a group in Solutionreach. Later, if you have a last minute cancellation you can send out a quick notice to everyone on that list. Your staff will love not having to call patients to fill cancellations!
Solutionreach also allows you to personalize messaging to an individual patient. You can select timing and message preferences on a per patient basis. You can even send one-on-one messages to individual patients including a pre-med reminder before an appointment or post-op instructions following a visit.
Finally a consistent and effective way to track, measure and respond to the level of patient satisfaction in your practice. Did you know Solutionreach surveys get an average response rate of 23%! Here’s how they work:
Automated Post-Appointment or On-Demand
All surveys are sent via email to patients based on configurable message settings including: automatically after each appointment or manually when you choose to send them. These customizable surveys can be created by using your own questions or by using our pre-made options.
Practices can easily create and send custom surveys to their entire patient base to gauge interest in new products and services, to obtain feedback regarding practice polices or procedures, and much more.
Real-time, printable snapshots of survey results are available as soon as your patients start responding to your surveys. Trending reports enable you to track practice performance over time.
Newsletters are a great way to educate your patient base on the products & services you offer. They can be very effective in motivating patient inquiries and increasing revenue.
Solutionreach enables your practice to customize and send your own e-newsletter quickly and easily. You can use your own graphics and content or choose from a library of pre-written articles and graphics. As always, you have unlimited live customer support to help create the perfect newsletter.
The SR Newsletter Library will include:
- Hundreds of pre-written articles at your fingertips
- More design layouts than ever before
- Simple 3-step process for creating and sharing newsletters in seconds
You can use newsletters to:
- Educate your patients about their healthcare and the services you provide
- Encourage referrals with every message to grow your practice
- Elevate your image by engaging your patients with professionalism
An updated look and navigation means:
- A modern interface that is clean and efficient
- Easier to use buttons and links for options and settings
- Less time worrying about the software and more time to focus on your patients
Creating and sharing newsletters – and patient engagement—just got easier.
Check out the SR Newsletter Library video.
The Solutionreach messaging system also has custom marketing features. Many Solutionreach clients use these to announce new products or services, send seasonal promotions, announce special product days, inform patients of new certifications the doctor has earned, or simply to wish their patients a Happy Holiday.
Custom marketing messages can be sent as often as you want via email, text or both. Solutionaries on the customer service team can help create any message you want to send.
Birthday Greetings are a great way to build loyalty with your patients.
Solutionreach sends personalized birthday wishes to your patients automatically via email or text message. Like all Solutionreach features, messages are customized for your practice and can include graphics and photos of the doctor or staff, a personalized message, a special birthday promotion or discount, a link to a video greeting and custom signature fonts. Although the process is automated, it appears that you have taken the time to send a personal Birthday wish.
The best marketing tool for any business has always been its current customer base. With the Refer-a-Friend feature in Solutionreach, your patients can share their excitement about your treatment and services with their family and friends.
Appointment Reminders and Newsletters have convenient referral buttons and links that provide an easy way for your existing patients to forward information about your practice to anyone they choose. Simply clicking the Refer-A-Friend button or link enables several referrals to be sent at once.
Recognize Your Fans
Solutionreach makes it easy to recognize your raving fans. The source of all referrals is tracked, as well as the value of services provided to the referred patient. Now you will not only know who your biggest fans are, but also their value to your business.
Specifically designed with group practices in mind, Solutionreach Enterprise Edition is easy to integrate and allows seamless continuity for large group practices.
Solutionreach Enterprise Edition is an essential asset for those looking to incorporate patient engagement services into all of their practices, but still wish to maintain control at the top level. This allows your home office to stay updated on each practice’s recare efforts, patient survey results, message delivery, and patient newsletters.
Additionally, large group practices can be assured to know their brand is consistent across the entire group.
Recare is one of the most popular features from Solutionreach because it promotes improved outcomes and healthier patients.
Solutionreach helps reactivate patients who haven’t been seen for an extended period and helps retain existing patients by automatically sending recare messages prior to a patient’s continuing care date. From those messages patients can simply click a button to request an appointment and your practice is immediately notified and can respond to the appointment request. You can monitor your recare success with real time graphs.
Your patients can now enjoy the benefit of receiving one email message and one text for all family appointments. We realize that patients don’t want to receive separate reminders for each and every family member that has an appointment on the same day. They just want one reminder for all of them. Now they can have it!
Introducing an elegant new Family Messaging feature from SR! With Family Messaging, parents will no longer be burdened with separate appointment reminders for every member of the family when their appointments are on the same day. Instead, they’ll get one clear and concise message indicating all appointments. Plus, Family Messaging allows you the flexibility to send only one message for all appointments to a parent or head of household while still allowing individual family members to receive their own reminders as well, if desired.
Even better, parents can confirm all appointments with a single click or text reply, which helps your practice better manage the day’s schedule, because now it’s easy to see when an entire family is confirmed.