Recare - Solutionreach
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With Solutionreach’s recare system we receive an immediate response from patients… which has led to approximately$5000 a month in increased production. Caite G, Scheduling Coordinator, Watertower

Automated Recare from Solutionreach promotes increased revenue and healthier patients.

Solutionreach reactivates patients who haven’t been seen for an extended period and retains existing patients by automatically sending recare messages prior to a patient’s continuing care date. From these messages patients simply click a button to request an appointment and your practice is immediately notified.

Here's the Bottom line:

"....which has led to approximately $5000 a month in increased production thru our hygiene department and at least $10,000 a month with our doctors."

– Catherine Glidewell, Scheduling Coordinator

“The average practice makes approximately $63,000 in recare income in their first year using Solutionreach."

– Jim Higgins, CEO and Founder of Solutionreach

Here are the numbers:
Patient Recare


Solutionreach’s “recare” feature is just one more way to help healthcare providers bring patients back into the office.

Customizable Recare:

Solutionreach’s customized recare message settings are based on individual preferences, permitting tailored messages, images and your specific branding to be used. This patent-pending communications tool streamlines efficiencies while building patient loyalty. Since the recare feature is automated, it gives your staff more time to focus on important issues like patient care. Regular communication with patients is a key factor in building and maintaining relationships with patients and protecting the bottom line.

Unlimited Recare:

The recare feature is part of the SR Engage suite of practice-to-patient communications allowing practices to implement an automated recare system unhindered by per message fees. Taylor the amount of messaging the recare feature sends out based on your practices needs to get the best results. Better yet, it’s included with our 60 day trial from day one along with the rest of the SR Engage tools and our unlimited support.

Effective Recare:

The Solutionreach patient engagement service, provides your practice with much-needed help keeping current patients happy, attracting new patients and even reactivating lost patients through its electronic recare feature.

Our patient engagement recare system provides a secure and effective way for to directly communicate with your patients by automatically sending personal, real-time text and email messages. Generating $750 million through its recare feature (email and text reminders to patients that they are due for some type of continuing care) alone, the Solutionreach platform reactivates lost patients, retains existing ones, and tracks recare results.

Efficient Recare:

Recare is one of many features on the Solutionreach platform, the recare program allows practices to notify patients of a due or overdue appointment. Solutionreach integrates seamlessly with practice management software, automatically sifts through patients who have not had a follow up appointment in the customizable timeframe and begins sending recare messages immediately. The recare feature then graphs actual revenue generated by recare messages and displays your return on investment on your dashboard.


Here's What Some of Our Customers Are Saying About Recare:

"Our recall patients have increased from 80 a month, back when we were manually calling patients, up to 125 a month [64% increase] with no phone calls from us. This frees up time for the front office to work on other things.”
– Ryan Campbell- Regional Manager- Preferred Dental Care

"My colleagues have wondered what we are doing that has kept the practice so busy and productive! Way to go Solutionreach!”
– Dr. Roger Macias, San Antonio, Texas

"Within 24 hours they had 25 requests for appointments for an estimated value of $7200 in revenue!"
– LASIK office

"....have had 16 recare appointment request scheduled for $16,000 in the first two weeks."
– Dr. Sam Cigno’s office

"Within 10 minutes of activating the Smile Reminder System all five lines on our phone system were ringing continuously and within two hours on that day we had made 10 new recare appointments. Within a few days of our training we had 65 new appointments plus 18 patient referrals! We had to temporarily disable the surveys feature because we were so busy we needed time to catch up. We can't wait till we have time to try out all the other Smile Reminder features."
Nancy Durham, Office Administrator, University Dental Group, Orlando, Florida

"The Smile Reminder recare system is the Best! We receive an immediate response from patients, either by an appointment request thru e-mail or by a phone call to request an appointment, which has led to approximately $5000 a month in increased production thru our hygiene department and at least $10,000 a month with our doctors. Patients addresses and home phone numbers are always changing but their cell numbers and e-mail addresses are a constant despite these changing times. While concerned phone calls and update letters are sent, the ability to utilize the most efficient means of communication to patients is imperative, which is what Smile Reminder assists us with. Smile Reminder allows us to maximize the reminders to patients, while minimizing the amount of time that process takes. Carrier pigeons and video correspondence are the only means of contact that I can think of that Smile Reminder could do to make them even greater. I am sure the video reminders aren’t too far off into the future."
– Catherine Glidewell, Scheduling Coordinator

"Spoke with Gina on their 2 week follow up call. They have had 16 recare appointment request scheduled for $16,000 in the first two weeks. They are so excited to see what else can happen for them in the future."
– Dr. Sam Cigno’s office

"I saw an immediate increase in Recare and less no show appointments and cancellations, I also saw the patients enjoying birthday messages and had the personal benefit of seeing the survey answers that my patients were providing and got the opportunity to address their concerns or praise.”
– Heather Hiltz, Practice Administrator for Dr. Ramy Bahu

"It seems that now-a-days people would rather do things via email than via phone, so our response to confirmations and scheduling recare appointments has improved greatly.”
– Gallery57Dental

"They send our patients Birthday Wishes via email or text message. They also send appointment reminders and recall reminders. Our patients are very receptive and very much appreciate our contact with them. Naturally they think we are doing all the hard work and that we actually remember their birthdays!"
– Teri Webb, Office Manage

"I like the fact that this service has freed up my front desk administrator. It has allowed the front desk the opportunity to concentrate on other areas. We love the recall and everything. We don't do recall mailing anymore. ‘What's Not to Like!’”
– Dr Sheila R Brown SRB Dental PC

"Our recall patients have increased from 80 a month, back when we were manually calling patients, up to 125 a month [64% increase] with no phone calls from us. This frees up time for the front office to work on other things.”
– Ryan Campbell- Regional Manager- Preferred Dental Care

"I am a big statistics person. Manage by numbers, not feelings. As noted above, averaging 80 recall exams per month has grown to 125, numbers never seen in our office before."
– Ryan Campbell- Regional Manager- Preferred Dental Care


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Recare - Solutionreach

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