SR Engage

Solutionreach uniquely addresses no-shows and late arrivals with a powerful service that lets you send automated appointment reminders to patients weeks, days, and even hours in advance of their appointment. Because some patients need to be reminded a little differently than others, your reminder preferences can be customized both system-wide as well as down to the individual patient (e.g., language, delivery settings, etc.). Even better, the patients can set their own reminder preferences via their SR Portal account, empowering each patient with their own healthcare schedule.

Reminder messages always use your branding elements including logo and photographs, contact information, custom signature fonts, and links to your website.

Messages are personalized to the patient’s “preferred” name and customized for your practice. From your reminder message, patients can confirm their appointment, place the appointment on their electronic calendar (Outlook, iCal), and even refer friends and family to your practice.

Solutionreach automated appointment reminders instantly reach 100% of your patient panel via text message, email, and/or SR Voice (automated, customizable landline phone calls). Patients do not have to “opt-in” to the Solutionreach appointment reminders, they simply opt-out if they prefer not to receive your reminders.

Finally a consistent, effective, real-time method of tracking, measuring, and responding to patient satisfaction in your medical practice.

Automated Post-Appointment or On-Demand
All patient surveys are sent via email to patients based on configurable message settings: automatically after each appointment, or manually when you choose to send them. These customizable surveys can be created by using your own questions or by using our pre-made options.

Practices can easily create and send custom surveys to their entire patient panel to gauge interest in new products and services, to obtain feedback regarding practice polices or procedures, and much more.



Reports
Real-time, printable snapshots of survey results are available as soon as your patients respond to your surveys. Trending reports enable you to track practice performance over time.

The Solutionreach messaging system provides custom marketing features. Many Solutionreach clients use these to advertise their practice, educate patients, warn about upcoming medical needs, or simply to wish their patients a Happy Holiday.
Custom marketing messages can be sent as often as you want via email, text, or both.

The best marketing tool for any medical office is its current customer base. With the Solutionreach Refer-a-Friend feature, your patients can share their excitement about your treatment and services with their family and friends.



Request Referrals


Appointment Reminders and Newsletters have convenient referral buttons and links that provide an easy way for current patients to forward information about your practice to anyone they choose. Simply clicking the “Refer-A-Friend” button or link enables several referrals to be sent at once.



Recognize Your Fans


Solutionreach makes it easy to recognize your raving fans. The source of all referrals is tracked, as well as the value of services provided to the referred patient. Now you will not only know who your biggest fans are, but also their value to your medical practice.

Patient Outreach—encouraging patients to schedule follow-up or overdue appointments—is one of the most popular features from Solutionreach because it promotes healthier patients.

Solutionreach reactivates patients who haven’t been seen for an extended period and helps retain existing patients by automatically sending patient outreach messages prior to a patient’s continuing care date. From those messages, patients can simply click a button to request an appointment and your practice is immediately notified and can respond to the appointment request. Plus, Solutionreach provides automatic monitoring of your Patient Outreach success with real-time graphs.