Solutionreach uniquely addresses no-shows and late arrivals with a powerful service that lets you send automated appointment reminders to patients weeks, days, and even hours in advance of their appointment. Because some patients need to be reminded a little differently than others, your reminder preferences can be customized both system-wide as well as down to the individual patient (e.g., language, delivery settings, etc.). Even better, the patients can set their own reminder preferences via their SR Portal account, empowering each patient with their own healthcare schedule.
Reminder messages always use your branding elements including logo and photographs, contact information, custom signature fonts, and links to your website.
Messages are personalized to the patient’s “preferred” name and customized for your practice. From your reminder message, patients can confirm their appointment, place the appointment on their electronic calendar (Outlook, iCal), and even refer friends and family to your practice.
Solutionreach automated appointment reminders instantly reach 100% of your patient panel via text message, email, and/or SR Voice (automated, customizable landline phone calls). Patients do not have to “opt-in” to the Solutionreach appointment reminders, they simply opt-out if they prefer not to receive your reminders.
Reaching a specific group in your patient panel—or an individual patient—with personalized messaging has never been easier with Solutionreach.
Solutionreach also allows you to personalize messaging to an individual patient. You can select timing and message preferences on a per patient basis. You can even send one-on-one messages to individual patients including a pre-med reminder before an appointment or post-op instructions following a visit. All messaging with patients is HIPAA-secure when done through the SR Patient Portal.
If your practice management software stores an ASAP or wait list, your Solutionary can set up your software sync to automatically build a group in Solutionreach. Later, if you have a last-minute cancellation you can send out a quick notice to everyone on that list. Your staff will love not having to call patients to fill cancellations!
Finally a consistent, effective, real-time method of tracking, measuring, and responding to patient satisfaction in your medical practice.
Automated Post-Appointment or On-Demand
All patient surveys are sent via email to patients based on configurable message settings: automatically after each appointment, or manually when you choose to send them. These customizable surveys can be created by using your own questions or by using our pre-made options.
Practices can easily create and send custom surveys to their entire patient panel to gauge interest in new products and services, to obtain feedback regarding practice polices or procedures, and much more.
Real-time, printable snapshots of survey results are available as soon as your patients respond to your surveys. Trending reports enable you to track practice performance over time.
Newsletters are a great way to educate your patient panel on trending healthcare concerns, important medical news, and services you offer. They can be very effective in improving coordinated care, enhancing the patient experience, and encouraging patient referrals.
Solutionreach enables your practice to customize and send your own e-newsletter quickly and easily. You can use your own graphics and content or choose from a library of pre-written articles and graphics. Brand your patient newsletters to reflect your web site. As always, you have unlimited live customer support to help create the perfect newsletter.
The Solutionreach messaging system provides custom marketing features. Many Solutionreach clients use these to advertise their practice, educate patients, warn about upcoming medical needs, or simply to wish their patients a Happy Holiday.
Custom marketing messages can be sent as often as you want via email, text, or both.
Birthday Greetings are a great way to build loyalty with your patients.
Solutionreach sends personalized birthday wishes to your patients automatically via email or text message. Like all Solutionreach features, messages are customized for your practice and can include graphics and photos, a personalized message, a special birthday promotion or discount, a link to a video greeting, and custom signature fonts. Although the process is automated, it appears that you have taken the time to send a personal birthday wish. Your patient panel will love it!
The best marketing tool for any medical office is its current customer base. With the Solutionreach Refer-a-Friend feature, your patients can share their excitement about your treatment and services with their family and friends.
Appointment Reminders and Newsletters have convenient referral buttons and links that provide an easy way for current patients to forward information about your practice to anyone they choose. Simply clicking the “Refer-A-Friend” button or link enables several referrals to be sent at once.
Recognize Your Fans
Solutionreach makes it easy to recognize your raving fans. The source of all referrals is tracked, as well as the value of services provided to the referred patient. Now you will not only know who your biggest fans are, but also their value to your medical practice.
Specifically designed with group practices in mind, Solutionreach Enterprise Edition 2.0 is easy to integrate and allows seamless continuity for large group practices.
Solutionreach Enterprise Edition 2.0 is an essential asset for those looking to incorporate patient engagement services into all of their practices, but still wish to maintain control at the top level. This allows your home office to stay updated on each practice’s patient outreach efforts, patient survey results, message delivery, patient newsletters, and much more.
Additionally, large group practices can be assured to know their brand is consistent across the entire group.
Patient Outreach—encouraging patients to schedule follow-up or overdue appointments—is one of the most popular features from Solutionreach because it promotes healthier patients.
Solutionreach reactivates patients who haven’t been seen for an extended period and helps retain existing patients by automatically sending patient outreach messages prior to a patient’s continuing care date. From those messages, patients can simply click a button to request an appointment and your practice is immediately notified and can respond to the appointment request. Plus, Solutionreach provides automatic monitoring of your Patient Outreach success with real-time graphs.
Your patient panel can now enjoy the benefit of receiving one email message and one text for all family appointments. We realize that patients don’t want to receive separate reminders for each and every family member that has an appointment on the same day. They just want one reminder for all of them. Now they can have it!
With Family Messaging, parents will no longer be burdened with separate appointment reminders for every member of the family when their appointments are on the same day. Instead, they’ll get one clear and concise message indicating all appointments for the family that day. Plus, Family Messaging allows you the flexibility to send only one message for all appointments to a parent or head of household while still allowing individual family members to receive their own reminders as well, if desired.
Even better, parents can confirm all appointments with a single click or text reply, which helps your medical practice better manage the day’s schedule, because now it’s easy to see when an entire family is confirmed.