Your Solutionreach service includes a patient portal that uses secure technology to help you stay HIPAA-compliant while helping your patients take an active role in their healthcare.
The patient portal gives you one more opportunity to build engaged relationships with your patients by giving them a simple, secure way to receive front desk services even when your practice is closed.
You customize the patient portal for your practice with simple personalization tools. Your patients can log in from any Internet connection to access services and information that they would normally have to handle over the phone or in your office lobby.
With SR Portal, you engage patients, you create an avenue for patient education, and you enhance patient satisfaction by giving them a convenient way to take control of their relationship with your practice and their healthcare.
The features of the patient portal have been carefully engineered with your patients in mind, while providing your office optimized efficiency and improved data accuracy. As always, Solutionreach users have unlimited access to their dedicated support representative who will help the office set up and customize their portal to match their needs and portray their unique tone.
Here are some of the features our customers – and their patients – love about the SR patient portal.
Online Bill Pay
Your patients can view their complete account activity and submit payment information with the same security as online banking.
Patients can communicate easily with your practice by sending or receiving secure messages. Additionally, your patient message archive will give you an added level of liability protection should ever the need arise.
Within the “My Preferences” section of SR Portal, your patients can manage both their messaging settings and their device numbers and addresses, giving the patient more personalization and saving your staff time.
Your patients can request new appointments, view scheduled appointments, and even add appointments to their Outlook or iCal calendar with one click.
Patient Images & Forms
The portal is a great place to post images like digital x-rays or before-and-after shots. You can also post admittance forms, insurance documents, post-op care instructions and any other documents you’d like your patients to access.
Patients can review any past newsletters you post to the portal, allowing them to access additional information on your products and procedures at their own convenience.
Personal Memo Service
This is a service provided to your patients, allowing them to send personal reminders to themselves for anniversaries or other important life events. This gives your patients one more reason to visit your personalized portal on a regular basis.