Patient Retention

50% of all no-show appointments happen because they are forgotten. Solutionreach uniquely addresses this problem by providing a powerful service that lets you send automated appointment reminders to patients, days and even hours in advance of their appointment. Because some patients need to be reminded a little differently than others, your reminder preferences can be customized both system-wide as well as down to the individual patient (e.g., language, delivery settings, etc.).

Reminder messages always use your branding elements including logo and photographs, contact information, custom signature fonts and links to your website.

Messages are personalized to the patient’s “preferred” name and customized for your practice. From your reminder message, patients can confirm their appointment, place the appointment on their electronic calendar (Outlook, iCal) and even refer friends and family to your practice.

Reaching a specific group or individual with personalized messaging has never been easier with Solutionreach.

Last Minute Openings

If your practice management software stores an ASAP or wait list, your personal “Solutionary” can set up your software sync to automatically build a group in Solutionreach. Later, if you have a last minute cancellation you can send out a quick notice to everyone on that list. Your staff will love not having to call patients to fill cancellations!

Direct Messaging

Solutionreach also allows you to personalize messaging to an individual patient. You can select timing and message preferences on a per patient basis. You can even send one-on-one messages to individual patients including a pre-med reminder before an appointment or post-op instructions following a visit.

Finally a consistent and effective way to track, measure and respond to the level of patient satisfaction in your practice. Did you know Solutionreach surveys get an average response rate of 23%! Here’s how they work:

Automated Post-Appointment or On-Demand

All surveys are sent via email to patients based on configurable message settings including: automatically after each appointment or manually when you choose to send them. These customizable surveys can be created by using your own questions or by using our pre-made options.

Practices can easily create and send custom surveys to their entire patient base to gauge interest in new products and services, to obtain feedback regarding practice polices or procedures, and much more.

Reports

Real-time, printable snapshots of survey results are available as soon as your patients start responding to your surveys. Trending reports enable you to track practice performance over time.

According to one study, patients rate their relationship with their health care providers second only to that of family. The patient portal gives you one more opportunity to build that relationship with your patients by giving them access to your front desk services from any internet connection, even when your practice is closed.

Online Bill Pay - Your patients can view their complete account activity and submit payment information with the same security as online banking.

Secure Messaging - Patients can communicate easily with your practice by sending or receiving secure messages. Additionally, your patient message archive will give you an added level of liability protection should ever the need arise.

User Preferences - Within the “My Preferences” section of SR Portal, your patients can manage both their messaging preferences and their device numbers and addresses, giving the patient more personalization and saving your staff time.

Scheduled Appointments - Your patients can request new appointments, view scheduled appointments, and even add appointments to their Outlook or iCal calendar with one click.

Patient Images & Forms - The portal is a great place to post images like digital x-rays or before-and-after shots. You can also post admittance forms, insurance documents, post-op care instructions and any other documents you’d like your patients to access.

Archived Newsletters - Patients can review any past newsletters you post to the portal, allowing them to access additional information on your products and procedures at their own convenience.

Personal Memo Service - This is a service provided to your patients, allowing them to send personal reminders to themselves for anniversaries or other important life events. This gives your patients one more reason to visit your personalized portal on a regular basis.

Newsletters are a great way to educate your patient base on the products & services you offer. They can be very effective in motivating patient inquiries and increasing revenue.

Solutionreach enables your practice to customize and send your own e-newsletter quickly and easily. You can use your own graphics and content or choose from a library of pre-written articles and graphics. As always, you have unlimited live customer support to help create the perfect newsletter.

The SR Newsletter Library will include:
- Hundreds of pre-written articles at your fingertips
- More design layouts than ever before
- Simple 3-step process for creating and sharing newsletters in seconds

You can use newsletters to:
- Educate your patients about their healthcare and the services you provide
- Encourage referrals with every message to grow your practice
- Elevate your image by engaging your patients with professionalism

An updated look and navigation means:
- A modern interface that is clean and efficient
- Easier to use buttons and links for options and settings
- Less time worrying about the software and more time to focus on your patients
 
Creating and sharing newsletters – and patient engagement—just got easier.

The Solutionreach messaging system also has custom marketing features. Many Solutionreach clients use these to announce new products or services, send seasonal promotions, announce special product days, inform patients of new certifications the doctor has earned, or simply to wish their patients a Happy Holiday.

Custom marketing messages can be sent as often as you want via email, text or both. Solutionaries on the customer service team can help create any message you want to send.

Birthday Greetings are a great way to build loyalty with your patients.

Solutionreach sends personalized birthday wishes to your patients automatically via email or text message. Like all Solutionreach features, messages are customized for your practice and can include graphics and photos of the doctor or staff, a personalized message, a special birthday promotion or discount, a link to a video greeting and custom signature fonts. Although the process is automated, it appears that you have taken the time to send a personal Birthday wish.

Google Places helps new patients find and connect with your practice. According to Google, 97% of consumers search for local businesses online, so a Google Places Page can help boost your regional presence online.  Solutionreach assists with images, videos, reviews and keyword optimization to bring your practice’s Google Local Listing to the next level.

We make it simple and powerful.

Your practice can’t afford to NOT leverage social networking. Social networking communities exchange a tremendous volume of referrals, personal reviews, and recommendations every day. It’s critical to the success of your practice to be part of that conversation.

Social networking communities like Facebook TM and Twitter TM are powerful places to promote your practice and acquire new patients. Solutionreach helps develop your practice’s networking and allows you to post updates, promotions, announcements and other communications to both Facebook and Twitter from one interface inside your Solutionreach account.

Be where your patients are and connect with them through their preferred method. The Solutionreach “Schedule Me” Facebook application does just that, by giving your practice the ability to accept appointment requests directly through Facebook. It’s convenient for your patients, efficient for you and included with your service.

According to one study, clients rate their relationship with their health care providers second only to that of family. The client portal gives you one more opportunity to build that relationship with your clients by giving them access to your front desk services from any internet connection, even when your office is closed.

Online Bill Pay - Your clients can view their complete account activity and submit payment information with the same security as online banking.

Secure Messaging - Clients can communicate easily with your business by sending or receiving secure messages. Additionally, your client message archive will give you an added level of liability protection should ever the need arise.

User Preferences - Within the “My Preferences” section of SR Portal, your clients can manage both their messaging preferences and their device numbers and addresses, giving the client more personalization and saving your staff time.

Scheduled Appointments - Your clients can request new appointments, view scheduled appointments, and even add appointments to their Outlook or iCal calendar with one click.

Client Images & Forms - The portal is a great place to post images like digital x-rays or before-and-after shots. You can also post admittance forms, insurance documents, post-op care instructions and any other documents you’d like your client to access.

Archived Newsletters - Clients can review any past newsletters you post to the portal, allowing them to access additional information on your products and procedures at their own convenience.

Personal Memo Service - This is a service provided to your clients, allowing them to send personal reminders to themselves for anniversaries or other important life events. This gives your clients one more reason to visit your personalized portal on a regular basis.

You already know Solutionreach is the best client engagement solution in the industry. Now with SR Voice, you can be even more engaged and efficient. SR Voice is the most natural sounding, automated phone-messaging system available for clients who prefer a phone call.

Using our custom-built natural voice engine, SR Voice delivers appointment reminders and recare messages that sound like one of your staff made the call! Pair the natural-sounding messages with custom greetings by your business and you have high-quality, automated messages your clients are sure to connect with and remember.

How SR Voice benefits your practice:

• Frees up office staff
• Reaches all of your patients
• Automated delivery
• Custom greetings by your business
• Collects emails and mobile numbers automatically
• Reactivate lost and inactive clients with an automated call reminding them to schedule an overdue appointment.

“I went from making 32 calls a day to four! I’m very happy with SR Voice and so are our clients, this is great!” – Donna (Office Manager)