The fact that many practices lose about 50% of their patient base every 5 years is a shocking statistic, but what is more surprising is that many practices aren't doing anything to stop it!
Retaining current patients is the most effective and the least costly way to keep your practice thriving. The right patient retention solution will address and perfect key contributors for keeping patients loyal and active.
Read the sections below to learn how companies use patient retention programs to keep satisfied, engaged, and loyal patients.
Click on the text to learn more about the featured solution.
Relationships are easier to establish and maintain when you connect with patients where they already are. Where are they? You guessed it. Social media is where you can reliably reach almost all of your patients, of every demographic.
Solutionreach integrates social media right into your dashboard, making it easy to share valuable information, special promotions, and even the video testimonials you’ve collected with SR Video!
Your dedicated Solutionreach client success representatives are here to help you create your Facebook page. We’ll even add a “Schedule Me” button, so patients can request an appointment without even picking up the phone! Patient engagement has never been easier.
Thoughtful communication is a great way to build relationships with your patients.
With your personal touch, Solutionreach automatically sends personalized birthday wishes from you to your patients via email or text message. Messages are customized for your practice and can include graphics, photos, personalized messages, a special birthday promotion, a link to a video greeting, and custom signature fonts.
Though the process is automated, patients see that you have taken the time to think of them. It might sound simple, but our customers tell us that patients notice. More importantly, patients appreciate them, which means a better patient experience.
The HIPAA secure patient portal from Solutionreach is included with your service, and it is designed with your patients in mind. Instead of playing phone tag, having to come in to your office, or listening to your voicemails, patients can easily log in and handle healthcare related issues 24 hours a day.
With the portal, patients can pay their bills, exchange secure messages, customize their personal preferences, schedule appointments, safely view x-rays and images, access secure documents, read your archived newsletters/blogs/articles, or even use the portal for personal reminders and memos.
With SR Portal, you engage patients, you create an avenue for patient education, and you enhance patient satisfaction by adding convenience, control and personalization.