Why should I worry about having patient reviews?
Consider this:an astonishing 79% of consumers state that they trust online reviews as much as personal recommendations*.
Your online reputation eventually boils down to what prospective patients will see when they find you on the web: what are people saying about you?
Solutionreach protects your online reputation by monitoring existing reviews, collecting new reviews, and pushing new reviews across the web - exactly where they need to be.
How Solutionreach is Revolutionizing Patient Reviews
If you sit back and rely on your happy patients to jump online and submit a review without prompting them to do so, they probably won’t. Before your online reputation can be affected, you have to proactively collect reviews. Solutionreach makes it easy. We have multiple tools for encouraging and directing patients reviews, most of which are done in one of three ways: In-Office Review Collection, Automated Review Collection, and Targeted Review Collection.
In-Office Review Collection
When your patients check in using the PatientReach tablet application (included with your Solutionreach service), they can immediately review your practice while they are sitting in your waiting room. It keeps them entertained while they wait and it generates reviews.
While patients are in your office, you can ask them record their review of your practice and then push the video out across the web using our video testimonial tool SR Video. SR Video is included with your Solutionreach service, capturing happy patients on video and utilizing that review to boost your online reputation and your search engine results!
Automated Review Collection
When your practice sends automated post-appointment surveys, patients can have the option to complete a review from within the questionnaire before submitting their survey response.
With Solutionreach, your automated appointment reminders can be customized to include a button right at the bottom of the reminder email, inviting patients to quickly leave a review of your practice. They are then immediately directed to one of the review sites that need help at that time (as detected by our tools for online reputation management).
Targeted Review Collection
Your Solutionreach platform provides you with the tools to simply customize the questions your patients will answer with the surveys they receive from your office. Among the many advantages that come from being able to customize surveys to pull the information you want is the ability to locate and target patients that have had positive experiences.
Solutionreach provides built-in analytics tools that allow you to create a custom group of patients that answer specific questions a certain way. Using this feature, you can easily create a group of satisfied patients and send mass communication to them requesting a review of your practice.