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Reinventing Patient Reviews
Solutionreach makes it easy,
even when the internet makes it hard.

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Patient Reviews

Why should I worry about having patient reviews?

Consider this:an astonishing 79% of consumers state that they trust online reviews as much as personal recommendations*.

Your online reputation eventually boils down to what prospective patients will see when they find you on the web: what are people saying about you?

Solutionreach protects your online reputation by monitoring existing reviews, collecting new reviews, and pushing new reviews across the web - exactly where they need to be.

Read more about how Solutionreach manages your online reputation by visiting our Online Reputation Management page. As always, every tool and service is included with the platform.

How Solutionreach is Revolutionizing Patient Reviews

If you sit back and rely on your happy patients to jump online and submit a review without prompting them to do so, they probably won’t. Before your online reputation can be affected, you have to proactively collect reviews. Solutionreach makes it easy. We have multiple tools for encouraging and directing patients reviews, most of which are done in one of three ways: In-Office Review Collection, Automated Review Collection, and Targeted Review Collection.

Customer Testimonial

Customer Testimonial

"Smile Reminder has helped to extend our office, beyond our normal office hours and beyond our imagination."

-Dr. Roger Macias, San Antonio, Texas

Tools for Improving Patient Reviews:

Here are a few of the features that help you optimize the patient experience for every single one of your patients! Click on the buttons to learn more.

In-Office Review Collection

PatientReach Tablet

PatientReach Tablet

When your patients check in using the PatientReach tablet application (included with your Solutionreach service), they can immediately review your practice while they are sitting in your waiting room. It keeps them entertained while they wait and it generates reviews.

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SR Video

SR Video

While patients are in your office, you can ask them record their review of your practice and then push the video out across the web using our video testimonial tool SR Video. SR Video is included with your Solutionreach service, capturing happy patients on video and utilizing that review to boost your online reputation and your search engine results!

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SR Video

Automated Review Collection

Automated Post-Appointment Surveys

Automated Post-Appointment Surveys

When your practice sends automated post-appointment surveys, patients can have the option to complete a review from within the questionnaire before submitting their survey response.

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Appointment Reminders

Appointment Reminders

With Solutionreach, your automated appointment reminders can be customized to include a button right at the bottom of the reminder email, inviting patients to quickly leave a review of your practice. They are then immediately directed to one of the review sites that need help at that time (as detected by our tools for online reputation management).

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Appointment Reminders

Targeted Review Collection

Customized Survey Questions

Customized Survey Questions

Your Solutionreach platform provides you with the tools to simply customize the questions your patients will answer with the surveys they receive from your office. Among the many advantages that come from being able to customize surveys to pull the information you want is the ability to locate and target patients that have had positive experiences.

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Survey Analytics and Group Targeting

Survey Analytics and Group Targeting

Solutionreach provides built-in analytics tools that allow you to create a custom group of patients that answer specific questions a certain way. Using this feature, you can easily create a group of satisfied patients and send mass communication to them requesting a review of your practice.

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Survey Analytics and Group Targeting

Solutionreach makes it simple to collect patient reviews, but that is only the beginning of what those reviews can do for you. To learn more, watch the video found in the banner of our Online Reputation Management page, or sign up to take a quick 15 minute demo of the Solutionreach platform.

*Source: BrightLocal Local Consumer Review Survey 2013

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