In years gone by, practices were able to go about their day without really considering how patient-friendly their office may (or may not!) be. Those years are gone. Today’s patients are informed and savvy. Studies show that 77 percent do research online and read reviews prior to selecting a provider. And once they select a practice, they are likely to leave if unhappy. In fact, one in three say they will likely switch practices in the next couple of years. It is critical that your practice is as patient-friendly as possible. Fortunately, hundreds of studies have been conducted looking into just what patients want.
We’ve done the work to compile the results for you. Implementing these simple ideas can help you make your practice a place patients want to be.