Solutionreach Leadership


We're the first to admit that executive bios tend to be bland. Poke around for something a little more fun. Our leadership team is full of interesting characters. 

Jim Higgins

Founder and Chief Executive Officer

Jim Higgins is the chief executive officer of Solutionreach, which he founded and has served as CEO since 2000. Higgins launched the company to help support dental practices with the common, yet costly problem: patient no-shows. Since then, Higgins has innovated and guided the direction of the Solutionreach technology to meet all the patient relationship management needs of dental, vision, plastic surgery and medical practice specialties. Higgins is a graduate of Brigham Young University.

Rob Goates

President and Chief Financial Officer

Rob Goates, CPA, is president and chief financial officer of Solutionreach. Goates has more than 30 years of experience in accounting and business leadership. Prior to Solutionreach, Goates was the founder and partner of BrightEdge Associates LLC, a certified public accounting and consulting firm for businesses, high-net worth individuals and service providers. Goates has a bachelor’s and master’s degree in accounting, both from the David Eccles School of Business at the University of Utah.

Josh Weiner

Chief Operating Officer

Josh Weiner is chief operating officer (COO) of Solutionreach. Weiner joined Solutionreach from Summit Partners, a leading global growth equity firm, where he served as vice president. Through his work with Summit Partners, Weiner served on the Solutionreach board of directors for three years. Prior to Summit Partners, Weiner was a consultant with McKinsey & Company. Weiner has been recognized by Utah Business as a 2017 CXO of the Year and as a 2018 Forty Under 40 Utah Rising Star. Weiner is a graduate of Stanford University.

Nagi Prabhu

Chief Product Officer

Nagi Prabhu is the chief product officer at Solutionreach, where he oversees product strategy, product management, and product marketing functions. Prabhu brings 18 years of experience leading SaaS product management and engineering teams building innovative, market-leading SaaS enterprise software products. Prior to joining the Solutionreach team, Prabhu served as CPO at Icertis, where he led the strategy and product management of the company’s enterprise contract lifecycle management platform. Previously, he also held leadership positions at Apttus, CA Technologies, and RealPage. Prabhu earned a bachelor of engineering in computer science from Bangalore University.

Paul Kocherhans

SVP of Sales

Paul Kocherhans was named senior vice president of sales at Solutionreach in 2017. His tenure at Solutionreach began in 2010 when he joined as business development manager. Kocherhans’ held several roles at Solutionreach including director of business development, director of extended sales and VP of extended sales. Before joining Solutionreach, Kocherhans spent 13 years at Franklin Covey. A Brigham Young University graduate, Kocherhans holds a bachelor’s degree in business management with a marketing emphasis. He and his family reside in the Utah Valley.

Brett Jarvis

SVP of Customer Success

Brett Jarvis serves as the senior vice president of customer success. Jarvis comes to Solutionreach with over 15 years of experience leading customer success teams to increase revenue and improve customer engagement. He has held executive positions at and Oracle, and most recently was the global head of customer success at LinkedIn. Jarvis holds a bachelor’s degree from Stanford University and an MBA from Northwestern University.

Brent Checketts

VP of Engineering

Brent Checketts joined Solutionreach in 2017 as vice president of engineering, where he leads the engineering team in delivering unmatched functionality to Solutionreach clients. Checketts's previous experience includes both startups and larger companies, including Ford Motor Company, Capital One and VMWare. Most recently, Checketts was in a engineering leadership role at Dell-EMC leading a successful cloud backup SaaS product. Checketts holds a master's degree in information systems management from Brigham Young University.

Justin Everette

VP of Marketing

Justin Everette serves as Solutionreach’s vice president of marketing, overseeing the company’s messaging and communications efforts. Everette has extensive experience in the patient engagement and patient relationship management space, having worked in the industry for over 12 years. Everette is a graduate of the University of Alabama and holds a master’s of arts in advertising and public relations.

Stephanie Simmons

VP of People and Culture

Stephanie Simmons, vice president of people and culture, joined Solutionreach in October of 2017. She leads the talent function of the organization, making sure the company has great people armed with the skill and the engagement to create solutions that matter to Solutionreach clients and their patients. Simmons brings over 25 years of experience in senior executive HR leadership in multiple sectors and industries. Most recently she has worked with Fortune 100 companies as a global HR advisor for KPMG. Although Simmons was raised in Southern California, she earned her master’s degree in public administration from the University of Utah.

Tennli Nelson

VP of Outside Sales and Business Development

Tennli Nelson serves Solutionreach as vice president of outside sales and business development. Since beginning her career at Solutionreach in 2006, Nelson has held various positions in the company, including leadership roles in customer success, corporate development, and enterprise sales. She holds a bachelor’s degree in child and adolescent studies from California State University, Fullerton.

Thomas Skinner

VP of Legal and Compliance

Thomas Skinner is the vice president of legal and compliance. Since joining the Solutionreach team in 2012, Skinner has served in various executive roles, including VP of client success and VP of product. As a licensed attorney, Skinner provides legal support and counsel regarding regulatory compliance, privacy law, and risk management. Skinner holds a juris doctor degree from the Boyd School of Law at the University of Nevada Las Vegas.

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