With SR AI-driven confirmation and cancellation response identification, there is an ever-growing set of acceptable responses, including emojis. Using a defined set of responses, like Y or Yes and N or No, can lead to five percent of responses being unrecorded, forcing staff to call those patients. For example, if a patient responds “Sure” when the system only accepts “Yes”, the systems says there was no response. With SR AI, Solutionreach has an ever-growing set of acceptable responses, resulting in fewer and fewer unrecorded responses to reminders.

SR AI can automatically reach out to patients waiting for preferred appointments as identified by the organization. This allows the organization to fill specific appointment types first, whether those are high-demand or high-value.

SR AI analyzes online reviews and surveys to identify recurring keywords and phrases, along with positive or negative sentiment towards them, to provide more context to patient feedback. This allows organizations to more effectively identify and address systemic issues and make improvements to patient experience.