At this time of year, saying “Thank You” becomes a common practice. We are all taught as youngsters that it’s polite to say thank you when someone does something kind for us. Unfortunately, that form of common courtesy often gets lost in the stress and chaos of the modern workplace. There are many excuses, and most of them even make sense in the moment, but surveys conducted by Globoforce and other workforce recognition companies discovered that almost a third of employees nationwide felt unappreciated and were considering other employment as a result - even at the risk of job security.
This level of dissatisfaction contributes to higher turnover rates in employees and patients which ultimately cost your practice money and time. Most employees aren’t looking for significant rewards (such as cash or gifts), but just the day-to-day acknowledgement and appreciation of a job well done.Most patients aren’t looking for you to gush with praise or treat them like a long-lost friend. The simple but important truth is that EVERYONE wants to feel appreciated, and it’s very easy to show appreciation to patients and staff alike. Here are some of the most basic and effective ways you can say “thank you” to those who matter:
#1 - Say Something Nice - How hard is that? Well, sometimes the easiest things are the easiest to overlook. And sometimes it’s an awkward or uncomfortable thing to do. So here are some easy guidelines to follow: be personal and specific; make the time to say “thank you” instead of making it an afterthought; stop, look, and truly listen to the other person so they know you are sincere.
#2 - Be Consistent - Offering thanks regularly shows patients and staff alike that you are sincere. You can use the Solutionreach Unlimited Messaging to send follow-up notices to patients as a means of showing your appreciation and asking for their feedback. By creating a climate of recognition and thanks, you demonstrate the value that staff and patients have to you.
#3 - Be Specific and Personal - Saying thank you and offering praise are best when you are specific about the intention. Giving personal attention demonstrates to everyone that your praise or gratitude is genuine, and being specific shows that you’re paying attention.
#4 - Expand Your Horizons - Every team has a talented, hard-working team member who is easy to praise and recognize. But often times, the quieter, less obvious team player is still doing an excellent job, and would most likely thrive with a bit of recognition.
#5 - Release Dopamine - Being recognized with thanks or praise causes the brain to release the neurotransmitter Dopamine, which gives the recipient feelings of joy, pride, satisfaction, and well-being. When you send a Birthday Message, a thank you for a referral, or when you recognize your staff for being excellent team players, you are helping to create healthier, happier people who value the service and the attention you provide.
Everyone wants to feel appreciated and to be thanked for what they do. Praise can have a positive effect on patients and staff alike, especially when it is given in a genuine, sincere manner. For more information on making your patients feel appreciated, click here!