Lea Chatham

Lea Chatham is the Director of Content Marketing at Solutionreach and the editor of the Solutionreach blog. She is responsible for developing educational resources to help independent practices improve patient relationship management. She specializes in simplifying information about healthcare and healthcare technology for physicians, practice staff, and patients. Her work has been published in many leading journals including Physicians Practice, Medical Economics, Medical Practice Insider, and the PAHCOM Journal.
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Recent Posts

What Is Mobile Responsive and Why Should You Care?
If you read this blog regularly, you’ve probably seen more than once that the use of mobile is growing. According to Pew Research, nearly 75 percent of people in the US now own a smartphone. Most ...
10 Surprising Stats on Patient Satisfaction
Keeping patients happy and coming back to your practice is the focus of pretty much every practice across every specialty. Unfortunately, there are often things going on at your practice that you ...
How Online Scheduling Makes Wishes Come True
Have you been wishing for a full schedule that happens magically? Online scheduling might make your wishes come true. This infographic shows who wants online scheduling and why and how it benefits ...
MIPS Reporting… Group or Individual?
So, here we are in the last 90-day period for participating in the Merit-based Incentive Payment System (MIPS) in 2017. For the last few months, we’ve been talking about options to avoid a penalty ...
Take Patient Surveys to the Next Level
Patient satisfaction, patient retention, and practice success are all closely tied to how people feel about your practice. When a patient walks out the door, do you know if they had a great ...
MIPS Improvement Activities – How to Choose
It’s hard to believe that we are closing in on the last 90 days of 2017! Not only does this mean we all need to start prepping for the holidays, but it is also your last chance to do 90 days of ...
Roadmap to Reminders That Work
Every practice dreads no-shows. Fortunately, there are some some simple steps that can get you safely to your desired destination-a full schedule! Check out our recent infographic highlighting the ...
MIPS Next Steps-Tackling Advancing Care Information
For the past couple of months, we’ve been outlining how to participate in Merit-based Incentive Payment System (MIPS) in 2017. As we’ve mentioned, it is too late to participate for a full year but ...
Here Today, Gone Tomorrow: Alarming Trends in Patient Satisfaction
The retail-mindset of today's patients has changed the landscape of U.S. healthcare. Patient satisfaction efforts are falling short. Check out these stats from our recent study to find out what ...
Reminders Reduce No-Shows up to 50%...and Other Stats You Need to Know
With no-show rates costing the average practice upwards of $50,000, it has never been more important to consider how well your patient reminders are working. What difference does it make if you ...
17 Provider Reputation Stats that Every Practice Needs to Know
In a world where we turn to the internet for everything from school shopping to medical questions, online reputation has never been more important. Unfortunately, many healthcare practices are ...
MIPS-It's Time to Get Started
In our last blog post on the Merit-based Incentive Payment System (MIPS), we looked at the options to participate in 2017. While you’ve missed the chance to participate in the full program for a full ...

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