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    Lea Chatham

    Lea Chatham is the Director of Content Marketing at Solutionreach and the editor of the SR Health blog. She develops educational resources to help healthcare organizations improve patient engagement. Her work has been published in many leading journals including Physicians Practice and Medical Economics and she has presented webinars for industry groups like MGMA.
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    Recent Posts

    Health System Addressing Social Determinants of Health with Text Messaging
    The providers at one full-service health system in Michigan see patients for everything from coughs and minor injuries to open-heart surgery. In their emergency department alone, they see over ...
    Is It Time to Think about Patient Reactivation? Yes.
    I was just reading an article about organizations like Cleveland Clinic getting back to basics with reactivation. Taking the time to build a patient recall strategy is more than just a good idea—it’s ...
    Upcoming Educational Opportunities: Digital Transformation, Patient Engagement, and More
    With tradeshows postposed for another seasons, most learing and networking has moved online. There are some great virtual educational experiences out there. We are particpating in several in the next ...
    11 Ways to Use Two-Way Text to Improve Patient Experience
    Real-time, two-way text is an ideal way to engage with patients, especially when managing a combination of in-person and virtual visits. Since the COVID pandemic began, interest in phone calls has ...
    Simple Tips for Patient Email Compliance
    Last week, we looked at some keys to staying compliant when text messaging with patients. As a quick follow up, it made sense to also provide a few tips on email compliance. As patients are less and ...
    6 Steps for Successful Park & Text Waiting
    As COVID-19 continues to impact communities, many healthcare organizations are open and seeing patients. To support the safety of patients and staff, those organizations need to use new tools and ...
    Answers to Common Patient Text Messaging Compliance Questions
    Earlier this week we posted some best practices for "park & text" waiting for patients. Since the COVID-19 pandemic began, the use of text messaging has grown as much as the use of telemedicine. ...
    Steps to Manage a Mix of In-Person and Virtual Visits
    Healthcare has been moving toward a hybrid care model—a mix of in-person care and care at distance—since COVID-19 hit in early 2020. The need for this model will likely continue in some form through ...
    23-site FQHC Takes Back Control of Patient Communication with Solutionreach
    Federally Qualified Health Centers face unique challenges as they try to provide quality healthcare to a population of patients who are largely uninsured or on Medicaid or Medicare. Franklin Primary ...
    One of Connecticut's Largest Healthcare Providers Uses Solutionreach to Stay Connected to Patients
    Summary Community Health Center, Inc. is Connecticut’s largest healthcare provider committed to caring for uninsured and underserved populations. CHC is focused on improving health outcomes for its ...
    How to Successfully Implement a New Telemedicine System
    In our first post on choosing and implementing telemedicine successully, we looked at how you can use telemedicine and choose the right solution. As the series continues, we'll dive into what you ...
    COVID-19 News: More Stimulus and Regulation Changes
    As the U.S. gets close to one million cases and surpasses 50,000 deaths, everyone continues to struggle with this new world we live in. We will keep providing a regular update on news that impacts ...

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