Patient Engagement Blog for Medical Providers | Solutionreach

Lea Chatham

Lea Chatham is the Director of Content Marketing at Solutionreach and the editor of the SR Health blog. She develops educational resources to help healthcare organizations improve patient engagement. Her work has been published in many leading journals including Physicians Practice and Medical Economics and she has presented webinars for industry groups like MGMA.

Recent Posts

Survey Suggests Telemedicine In Taking Off

There is no doubt that the advent of COVID-19 has significantly boosted the use of telehealth across all specialties in healthcare. Solutionreach surveyed our customers to find out who is using ...

Lea Chatham

04/22/2020

Managing High-Risk Patients During the COVID-19 Outbreak

Note: This has been reprinted from the SR Health blog. It's probably an understatement to say that these are unusual times. Many of us alive today have not experienced a true pandemic or a world war, ...

Lea Chatham

04/07/2020

What Is Mobile Responsive and Why Should You Care?

If you read this blog regularly, you’ve probably seen more than once that the use of mobile is growing. According to Pew Research, nearly 75 percent of people in the US now own a smartphone. Most ...

Lea Chatham

07/09/2018

10 Surprising Stats on Patient Satisfaction

Keeping patients happy and coming back to your practice is the focus of pretty much every practice across every specialty. Unfortunately, there are often things going on at your practice that you ...

Lea Chatham

03/12/2018

MIPS Reporting… Group or Individual?

So, here we are in the last 90-day period for participating in the Merit-based Incentive Payment System (MIPS) in 2017. For the last few months, we’ve been talking about options to avoid a penalty ...

Lea Chatham

10/16/2017

Take Patient Surveys to the Next Level

Patient satisfaction, patient retention, and practice success are all closely tied to how people feel about your practice. When a patient walks out the door, do you know if they had a great ...

Lea Chatham

10/12/2017

MIPS Improvement Activities – How to Choose

It’s hard to believe that we are closing in on the last 90 days of 2017! Not only does this mean we all need to start prepping for the holidays, but it is also your last chance to do 90 days of ...

Lea Chatham

09/12/2017

Roadmap to Reminders That Work

Every practice dreads no-shows. Fortunately, there are some some simple steps that can get you safely to your desired destination-a full schedule! Check out our recent infographic highlighting the ...

Lea Chatham

09/08/2017

MIPS Next Steps-Tackling Advancing Care Information

For the past couple of months, we’ve been outlining how to participate in Merit-based Incentive Payment System (MIPS) in 2017. As we’ve mentioned, it is too late to participate for a full year but ...

Lea Chatham

08/03/2017

Here Today, Gone Tomorrow: Alarming Trends in Patient Satisfaction

The retail-mindset of today's patients has changed the landscape of U.S. healthcare. Patient satisfaction efforts are falling short. Check out these stats from our recent study to find out what ...

Lea Chatham

07/31/2017

Reminders Reduce No-Shows up to 50%...and Other Stats You Need to Know

With no-show rates costing the average practice upwards of $50,000, it has never been more important to consider how well your patient reminders are working. What difference does it make if you ...

Lea Chatham

07/20/2017

17 Provider Reputation Stats that Every Practice Needs to Know

In a world where we turn to the internet for everything from school shopping to medical questions, online reputation has never been more important. Unfortunately, many healthcare practices are ...

Lea Chatham

07/05/2017

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