It's really easy to let your patient communication get in a rut. One day it's going well, and then the next you realize you're always reaching out the same old way. To give you some fresh, new ideas, we asked some successful practices to let us in on their secrets. From that, we compiled a guide, "30 Awesome Patient Communication Tips from Practices Like Yours." Today, I'm giving you just a sneak peek of some of those tips. Without further ado...Patient Communication Tips from Practices Like Yours!
1. The best way to communicate with your patient is to spend the time getting to truly know them...to know what their main concerns are as well as what their financial concerns are. - Tara, receptionist
2. We inform the parents if they are waiting longer than 15 minutes what is going on, why the provider is late, and offer to have them see another provider if they are unable to wait. This seems to make the parents extremely happy just keeping them informed at all times. - Beth, Operations Manager
3. We try to be upfront with every patient. We let them know what their out-of-pocket is before any treatment is completed and make payment plans that allow the patient to have a say in their treatment and what they can afford. - Terry, Financial Coordinator
4. Our doctor makes notes in the charts about upcoming events or changes the patient is going through so she can follow up on it the next year (e.g., graduations, births, etc.) We also try our best to remember each patient from year to year. -Melissa, Patient Care Coordinator
5. When a patient calls to cancel their appointment and doesn’t reschedule right away, we let them know that we will be following up in about a month or so. This way when we do send a text/email/call, they know in advance and aren’t surprised when we contact them. -Alexandria, Front Desk
To read all of the great tips submitted by some amazing practices (across all the specialties), download the whole guide.