Helping patients feel valued and respected is incredibly important to the creation of a successful practice. Unfortunately, there are some ways we may inadvertently leave a patient feeling dismissed or ignored. Studies show that up to 29 percent (that's nearly 1 in 3!) of patients leave their healthcare practice feeling disrespected. Unfortunately, since the pandemic hit, studies show that patient satisfaction has fallen even further. In this quick video, I discuss some of the things we need to avoid in order to create a happy, patient-friendly practice.
To read a full study comparing patient preferences and satisfaction before and after COVID-19 hit, check out our free white paper, "Patient Communication Preferences: The COVID-19 Impact." This study was commissioned by SR Health.