In 2001, Advanced Dental began serving the Dyer, Indiana area with a main focus on general dentistry services. Led by Dr. Miguel Gambetta, Advanced Dental provides general checkups, whitening, dental implants, and major dental reconstruction and repair. It wasn’t until a discussion with a Solutionreach representative that Advanced Dental realized their current patient relationship management (PRM) software wasn’t doing enough. They made the switch to Solutionreach and saw immediate results with a full schedule and an increase in revenue.
Advanced Dental didn’t even know they were missing out. The practice already had PRM software, but after a demo of Solutionreach, Marie Gambetta, CEO of Advanced Dental, realized their current solution wasn’t living up to its promises.
“What we found was very interesting when we compared Solutionreach to our current solution,” says Marie. “Solutionreach was a platinum product and our current product was not, but the price difference was negligible. After trying it out via a free trial, we were completely onboard with Solutionreach.”
ASAP WAITLIST MESSAGING
Thanks to a “simple and straightforward” training, the switch to Solutionreach from the practice’s prior solution was seamless. The quick implementation process allowed Advanced Dental to take advantage of Solutionreach’s features and instantly experience its unique benefits—especially in the scheduler.
“My favorite part of Solutionreach is the ability to message patients when I have a hole in my schedule,” Marie says. “Whether I have a single patient or five patients who can fill that opening, I can text them immediately. There was no way we could have done that before Solutionreach. It’s really exciting that we can fill our schedule, keep our employees busy, and serve our patients all at the same time.”
Before Advanced Dental switched to Solutionreach, the staff was swamped with hundreds of patient reminder phone calls and emails every day. Not only were these a huge time-suck, but they were also taking the focus away from patients in the office.
“If we had a special, I would have to personally email every single patient, and it was so frustrating,” Marie explains. “My server would only let me send around 30 emails per day, so it took me about 2 weeks to get through everything. It was such a waste of my time.1`
Lucky for Advanced Dental, Solutionreach changed all that.
It’s saving the staff so much time so we can focus on the patients that are in the office and give them the TLC we like to give our patients when they’re here,” says Marie. “We figured it represented about 250 calls our staff didn’t have to make because of Solutionreach.”
Many of the phone calls and emails that were taking so much of the staff’s time were to patients who were overdue for an appointment.
“With Solutionreach, we’re sending up to 200 messages a day for recare,” states Marie. “We’re hearing from patients that we haven’t seen for six months, a year, or even two years, who don’t even realize they’re overdue for their recare appointment. Our staff no longer has to get on the phone and make several calls or send multiple messages to track these patients down.”
The results from switching to automated messaging were clear right away.
“In the first few weeks, we had 40 patients scheduled who were overdue on their recare and not scheduled prior to us using Solutionreach,” Marie added. “I was amazed because if we hadn’t had Solutionreach, we would have been short that amount of revenue and production.”
For Marie and the rest of the Advanced Dental staff, the decision to switch to Solutionreach was justified from day one and they continue to see the unique benefits of using Solutionreach each and every day.
“We recouped our investment from our first appointment through Solutionreach. Every day we’re recouping our investment several times over.”
For more tricks to save time in your practice, read about the benefits of patient self-scheduling in our guide, "Hold the Phone...Online Self-Scheduling in Your Practice."