7 Emails Your Practice Should be Sending
 Email is such a common way of communicating that it sometimes feels plain and uninteresting. It’s easy to overlook the impact it can have on your marketing effort, and by extension, on your ...
The Best Ways to Let Patients Opt-Out of Communication
One requirement when sending compliant messages to patients is to include a way to opt-out of those messages. In this video segment, I walk you through the easiest ways to do this. You're not going ...
The Power of Positive Texting
Texting has changed communication in every industry, including healthcare.  As with any shift, there are ways to adapt to make the transition easier for everyone involved—in healthcare that includes ...
Snow Days: 5 Tips for When the Weather gets Wild
While the calendar may say that it’s technically still autumn, for many across the country, the weather is feeling a lot more like winter. Snow, sleet, rain, wind, and ice all play a role in how your ...
Are Senior Citizens Engaging in Healthcare Technology?
Many healthcare providers choose not to implement digital appointment reminders into their practices if the majority of their patients are senior citizens. Although this theoretically sounds like it ...
Tricks to Staying Compliant when Working with Vendors
Have you ever wondered about your liability when it comes to contractors and vendors? Watch today's episode of SolutionTeach to learn more about how to keep yourself compliant when working with ...
The Magic of Effective Communication
Imagine this scenario in your practice: Patient: “I need to cancel my appointment.”  You: “I’m sorry, when do you want to reschedule?” Patient: “I will call you back.” You: “Ok, we will place you on ...
Compassion: The Secret Sauce of Patient Satisfaction
Compassion is not just a requirement for end-of-life patients, but for all who pass through your doors. Think of the child visiting the eye doctor for the first time. The mother afraid of going to ...
Unleashing the Power of Patient Newsletters
Patient retention is critical to the life blood of your practice, but just as important, if not more, is being able to consistently acquire new patients to continue to grow and maintain a healthy ...
Which Text Messages are Exempt From Consent?
Our texting compliance series is back in today's SolutionTeach video. In this clip, we talk about which text messages require express written consent before you can send them (and which do not!). You ...
Taking Advantage of Patient Texting...Now and in the Future
The year 2018 marked the 25th anniversary of text messaging. As I've thought about the history and impact of SMS, my mind turned to from its past to its future. Is text messaging still important?  ...
Eye Care Practice Receives 10 Times as Many Responses to Invoices
College Avenue Vision Clinic provides the Houghton, Michigan community with comprehensive eye and vision wellness services. The team strives to provide every patient with excellent customer service ...

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