I am one of the many at Solutionreach who have seen the other side of what we do—the patient’s perspective of wanting to build relationships and improve the communication with healthcare providers. That deeper understanding is what motivates me to believe in the mission of the company and do my job well.
I've been working at Solutionreach for almost two years as a Success Coach helping new clients implement our solutions and ensuring successful outcomes and relationships. I can say without a doubt that I've never cared more about the work I do and the impact it makes in the lives of the people we touch. Part of that is because I've never felt like an employer has cared so much about me, my personal development, my wellness, and most importantly, the culture, environment, and community that is provided to us.
But I can say an even larger part of why I am so passionate about what we do is because of my personal experience. Not as a patient, but as the child of a patient with a chronic illness.
My mother was diagnosed with Parkinson's Disease when I was a teenager. With the diagnosis came the pain and shaking, constant doctor visits, medication after medication, and the relentless search for some kind of solution.
The worst part for my family was the disconnect between her and her doctors between visits. She wouldn't remember much of what they said, and we never got anything tangible from them offering options or possible answers. Even just updates on research and treatment would have been enough to give us hope and support and make us feel like we weren't alone with our mom on "patient island" as our CEO Jim Higgins so eloquently put it.
So we did what we could with what we had and my mom fought bravely for almost 15 years before her passing in 2015. She inspires me in every aspect of my life. Now I get to work for a company who is leading the innovation to bridge that gap between the providers, their patients, and their families.
If even one family gains some comfort and solace in education or outreach from a provider that uses our service, I couldn't be more fulfilled and proud of doing anything else in my career. We have touched the lives of over 80 million people and their families already, so I'm looking forward to a bright future with a company that cares.