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Three Features of a Great Texting Solution

Posted on Apr 28, 2021 by Karla Socci Somers

    Are you making the most of your two-way texting platform? If not, here's a quick updated reminder from our blog archives that highlights three important reasons your practice should offer texting for a more personalized patient communication experience.

    GettyImages-1160753598Nearly 100 percent of American adults own a cell phone. People of all ages text friends, coworkers, and family members every day. It’s an easy way to stay in touch. And texting is becoming more widespread in businesses as well. Mechanics, accountants, grocery stores, and so many other businesses text their customers to communicate with them. Texting has become such a normal part of everyday life, that many patients are wondering why their healthcare providers aren’t jumping on the texting bandwagon. So why aren’t you?

    Implementing a texting solution in your practice doesn’t have to be difficult. In fact, if you know what to look for, it can actually be pretty easy. Below are three features to look for in a texting solution for your practice:

    1. Keep your number and your brand
    2. Two-way initiation
    3. Easy access to messages history

    Keep Your Number and Your Brand

    You’ve worked really hard on building your practice and your brand. So when you’re choosing a texting solution, you don’t want something that will negate all that hard work. Your patients have already saved your contact information to their phone, so choose a texting solution that will allow you to keep your existing phone number – even if it's a landline.

    Don’t make your patients learn a new number or memorize a short code; keep things simple by keeping your phone number. And as an added bonus, if you keep the same phone number, you won’t have to change the contact information on your existing marketing materials.

    Two-Way Initiation

    Building connections with your patients takes more than just sending an appointment reminder. It’s about having conversations with them. A texting solution should be just as easy for your patient to use as it is for your practice. A texting solution that lets your practice send messages to your patients is great, but one that will let your patients make the first move and send messages to you is even better. Think of how many phone calls can be avoided if your patients can text to confirm their appointment time, or get directions to your office instead of calling you.

    Easy Access to Message History

    Just like when you look at texts on your phone, texting in your office should give you easy access to all the past messages between two people. This way, no matter who in your office is responding to a text, they can read back through previous messages and understand the context.

    With SR Conversations, our two-way texting platform (and so much more) it's really that simple.  And you don’t have to have one person dedicated to answering text messages. Anyone in your office can answer any of the texts that come in.

    For more information about how texting your patients can improve your practice communications and save your staff tons of time, watch our webinar.

    Check It Out

    Karla Socci Somers

    Karla Socci Somers

    Karla Socci Somers has been working as a marketing professional for the healthcare industry since 2014, and before that, she wrote content and designed logos for a variety of small businesses. Her educational and professional backgrounds include interpersonal communications, interest-based negotiation, conflict management, and graphic design. Karla has an affinity for rescuing German Shepherd Dogs who need extra help socializing with their humans.

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