Achieving a high degree of patient engagement is the goal of most patient-centered practices and clinics. To that end, healthcare companies and practices have focused on improving technology to ...
3 Ways to Keep your Staff (and Patients!) Happy
Your practice is your home away from home. And just like at home, practices can experience problems, struggles, and even rifts. Unfortunately, problems at the practice can lead to big financial ...
How Your Practice Can Automate Communication with an Older Generation
Last week, Solutionreach partnered with two customers who have seen a lot of success and growth in their practices due to using patient relationship management (PRM) software. Marie Gambetta, CEO of ...
The Difference Indifference Can Make
We’ve all had bad customer service experiences. Times when your waiter or waitress at a restaurant seemed to look right through your table, or you called a customer service number for help with your ...
Three Features of Great Texting Solutions
Most people are texting their friends, coworkers, family members every day. It’s an easy way to stay in touch with everybody. And texting is becoming more widespread in businesses as well. Mechanics, ...
Are You Getting the Most from Your Patient Portal?
Playing phone tag is a game most people hate. Thankfully, with all the different ways you can communicate today, the need to actually make a phone call (and leave a voicemail) has drastically ...
The Convenience of Online Scheduling
If keeping the lights on is a priority for your practice than you probably spend a lot of time trying to keep your appointment schedule full. Unfortunately, in many offices, the only way patients can ...
Are your patients hearing you?
Technology in our world is always changing and improving. The latest-and-greatest item of the month quickly becomes slow and outdated. And of course as technology changes, the way people use it to ...
If everybody else is texting, why aren't you?
Smartphones. Whether it’s an iPhone or an Android, almost all of your patients own one. That’s not too hard to believe, is it? Just look at the people you encounter every day. Those you pass on the ...
Patient Self-Scheduling: The Future is Now
In the early 2000s, the idea of patients self-scheduling online was novel at best, and downright frightening at worst. Most healthcare providers didn’t understand the technology and were filled with ...
ASAP Waitlist Messaging: A Partial Cure for the No-Show Blues
The last minute cancellation is like a pebble being thrown into the calm waters of your practice. It can throw off your schedule, it can disrupt the flow of your day, and it means lost revenue as ...
Why Your Patients No-Show: Last Minute Cancellations
Number 5 in a 5 Blog Series Very few things in your practice are as frustrating as someone who doesn’t show up for their appointment or cancels at the last moment. You’ve already prepped, reviewed ...