3 Ways to Take Appointment Reminders to the Next Level
In a previous blog post, we talked about the importance of appointment reminders in helping reduce your no-show rate. Sending the reminders through multiple channels and including all of the details ...
4 Reasons Text-Enabling Your Landline Is Essential
When adopting a solution to text appointment reminders and other important information to your patients, you have a choice. You can go with messages sent from a short code—that five or six digit ...
How Your Practice Can Automate Communication with an Older Generation
Last week, Solutionreach partnered with two customers who have seen a lot of success and growth in their practices due to using patient relationship management (PRM) software. Marie Gambetta, CEO of ...
The Difference Indifference Can Make
We’ve all had bad customer service experiences. Times when your waiter or waitress at a restaurant seemed to look right through your table, or you called a customer service number for help with your ...
Two More Reasons Why Your Practice Management System Isn’t Designed to Communicate with Patients
In a previous post, we talked about how your existing practice management system (PM) is great at managing patient data, but it falls a little short when it comes to actually communicating with your ...
Three Features of Great Texting Solutions
Most people are texting their friends, coworkers, family members every day. It’s an easy way to stay in touch with everybody. And texting is becoming more widespread in businesses as well. Mechanics, ...
Are You Getting the Most from Your Patient Portal?
Playing phone tag is a game most people hate. Thankfully, with all the different ways you can communicate today, the need to actually make a phone call (and leave a voicemail) has drastically ...
3 Ways to Make Your Practice Appeal to Patients
Man, have you noticed that there seem to be a lot of healthcare practices out there, and new ones popping up every day? It’s crazy, and patients are really taking advantage of the options to shop ...
Three Benefits of Prioritizing Patient Engagement
For practices of any size, engaging with patients is a great way to make sure they keep coming back. Sometimes this task seems overwhelming. You’re running a healthcare practice and you have a lot on ...
Why Your Practice Management System Isn’t Designed to Manage Patient Relationships
It’s no secret—running a successful healthcare practice is complicated. Not only do you have to worry about scheduling appointments, you have to keep up with patient records, make and answer phone ...
Why It's OK to be a Dinosaur in Patient Communication
No practice wants to be called a “dinosaur,” but you heard it here first: Dinosaurs would have made great doctors. For millions of years, dinosaurs showed all the characteristics of powerful patient ...
Are your patients hearing you?
Technology in our world is always changing and improving. The latest-and-greatest item of the month quickly becomes slow and outdated. And of course as technology changes, the way people use it to ...