Did you know that providing patients with an option to opt out of text messages you send from your practice is a requirement with the TCPA? In this short SolutionTeach video, Lori explains the ...
Karla Socci Somers
HIPAA, Texting, and PHI - OH MY!
Nervous about texting your patients because of HIPAA regulations? We totally understand. It can be intimidating when you're trying to avoid compliance violations. But, the majority of patients want ...
Karla Socci Somers
It's Not What You Say, It's How You Say It!
EVERY appointment has value. There are many times we devalue dentistry in our practice. Begin by eliminating the words, "just, small, only, watch and wait" But what are some other specifics? Don’t ...
The Importance of a Strong Doctor-Patient Relationship
Patient engagement is one of those phrases that’s been thrown around so much in recent years that we almost start to ignore it altogether. We get it. Everyone want patients who are engaged in their ...
Consider Remote Patient Monitoring to Boost Medicare Patient Engagement
The statistic is staggering: Two out of every three patients over the age of 65 have two or more chronic illnesses, and until recently, a physician’s ability to monitor these patients with regular ...
Beyond the Face Mask: Connecting Through Technology (and a Little Creativity!)
I remember the first time I went to the store in a mask. It was probably the beginning of April when the CDC had just changed their advice on masks. My husband and I felt a little self-conscious but ...
Don't Forget to Celebrate!
Boy, things are so crazy right now! One of the things that can help patients feel secure and even normal is to continue to celebrate special days. Since we have Independence Day coming very soon, I ...
Practice Comeback Plan: How to Support the New Digital Patient Journey
You've moved into a "new normal" in the way you're running your practice. In fact, the entire patient experience has taken on a whole new look lately. With all of the changes from COVID-19, large ...
4 Ways to Get Patient Consent to Receive Text Messages - With Template
Wondering why you should bother asking patients for consent to receive marketing text messages? Let me tell you. One of the most effective ways to build and grow your practice is by marketing to your ...
10 Questions to Improve Patient Satisfaction
In a previous post, we discussed the importance of patient satisfaction in growing a healthcare practice. Patient surveys can play a key role in finding out how patients feel about your practice and ...
Running a Practice When the Weather gets Wild
Anyone have spring fever yet? While we might be looking forward to warm temperatures, flowers, and sun, the truth is that we've still got plenty of winter left. Across the country, winter storms ...
Asking for Patient Referrals Without Sounding High-Pressure
Patient referrals are a valuable commodity in the world of healthcare. A patient’s recommendation to a family member or friend is like one of Willy Wonka’s golden tickets - rare and highly ...