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    Highlights from Webinar Part 2: Adapting to New Patient Expectations
    In last week’s recap of our three-part webinar series, Completing Your Practice Comeback, we asked participants to grade their COVID performance. Why does that matter? Because nearly two-thirds of ...
    Karla Socci Somers
    05/11/2021
    Patient Perception: Grading Your COVID Performance
    When it comes to creating a great patient experience, patient perception plays a big role. In fact, there’s a direct correlation between patient perception, patient satisfaction, and effectiveness of ...
    Karla Socci Somers
    05/03/2021
    Collecting Copays and Other Ways to Increase Practice Revenue
    I just got back from the dentist, and something my hygienist told me is quite surprising. If you manage a dental practice, you’ll want to read this.  Hint: It has nothing to do with my teeth. We were ...
    Karla Socci Somers
    03/18/2021
    Flintstones to the Jetsons – How COVID Lockdown Fueled Technology
    March 16, 2020 is a date I’ll remember for the rest of my life. It’s the day my daughter’s school shut down because our governor declared a state of emergency. It’s the day the President of the ...
    Karla Socci Somers
    03/16/2021
    St. Patrick's Day During a Pandemic: Tips for Staying Safe
    If you're a true Irishman (or Irishwoman), then you may know that St. Patrick's Day was first celebrated 390 years ago on March 17, 1631, to commemorate St. Patrick's death in the early 5th century. ...
    Karla Socci Somers
    03/10/2021
    Your Patients Want Vaccine Information – Provide it with Two Free Newsletters
    It's a COVID world right now, and it has been for an entire year already. Whether you're an optometry practice, a dental office, or a medical aesthetic specialist, the virus has impacted the way you ...
    Karla Socci Somers
    02/24/2021
    Get Your COVID-19 Vaccine Questions Answered in this Free Webinar
    As the COVID-19 vaccine rolls out across the country, dentists, optometrists, and other healthcare specialties have lots of questions concerning its deployment. In this webinar, we will dive into ...
    Lori Boyer
    01/14/2021
    Succeed Through the Surge: 4 Steps to Keep Your Practice Running Smoothly During a Difficult Winter
    We all know that 2020 has been a rough year. And while reports of an effective vaccine is a ray of hope on the horizon, we know that challenges currently abound. As is typical for this time of year, ...
    Lori Boyer
    12/10/2020
    6 Steps to Implementing (and Supporting!) Effective Hybrid Care for Your Practice
    Mastering the balance between in-person and telehealth visits. Healthcare has been moving toward a hybrid care model—a mix of in-person care and care at distance—since the U.S. was hit with COVID-19 ...
    Lori Boyer
    10/28/2020
    How to Make Patients Feel Respected, Valued, and Heard
    Helping patients feel valued and respected is incredibly important to the creation of a successful practice. Unfortunately, there are some ways we may inadvertently leave a patient feeling dismissed ...
    Lori Boyer
    09/29/2020
    Five Ways to Elevate the Remote Patient (and Caregiver) Experience
    Note: This is a reprint from our SR Health blog. Over four months into the COVID-19 pandemic, working from home (WFH) and remote teams have become the norm for many industries. Telemedicine is in ...
    Grace Cordovano
    08/19/2020
    How to Handle Patients Who Won't Follow Safety Rules
    This week's video dives into an issue that every practice will have to deal with at some point...understanding and addressing patients who don't follow safety protocol. You will definitely not want ...
    Lori Boyer
    08/13/2020
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