Compassion: The Secret Sauce of Patient Satisfaction
Compassion is not just a requirement for end-of-life patients, but for all who pass through your doors. Think of the child visiting the eye doctor for the first time. The mother afraid of going to ...
Unleashing the Power of Patient Newsletters
Patient retention is critical to the life blood of your practice, but just as important, if not more, is being able to consistently acquire new patients to continue to grow and maintain a healthy ...
Taking Advantage of Patient Texting...Now and in the Future
The year 2018 marked the 25th anniversary of text messaging. As I've thought about the history and impact of SMS, my mind turned to from its past to its future. Is text messaging still important?  ...
How and When to Get Patient Consent for Texting Compliance
Express written consent. This is a phrase you may have heard tossed around. But what does it mean and when is it required? In this video, I walk you through the compliance requirements for receiving ...
Not Everything Is as Complex as It Used to Be
Let’s take a step back in time to when phones still had coiled cords, movies were watched with VCRs, and the internet didn’t exist. I’m talking about the 1980s. After serving in the Army, my Dad ...
HIPAA, Texting, and PHI—Oh, My!
We are starting a new video series...about all things compliance! For the next six weeks, we will be discussing all sorts of questions as it pertains to patient communication. Today's video dives ...
The Ultimate Healthcare Resources List
Do you ever wish you could access all of the best resources in the industry without spending tons of time searching? You’re not alone. But there’s good news—we’ve put together a single page with all ...
Top 10 Hashtags on Twitter
It's time to join the conversation in your industry online! Every day, thousands of healthcare professionals are discussing emerging trends in your field. One of the best ways to find these ...
Creating Text Messages Patients Actually Want to See
Did you know that a few small changes in the wording of your patient text messages can make a huge difference in their impact? In this video, we talk about the keys to sending text messages (from ...
Online Scheduling Makes Wishes Come True
Do you offer online scheduling at your practice? Check out this infographic to find out all of the latest trends when it comes to patients scheduling appointments online.  You can also visit the ...
Healthcare Interview Questions (And Some Tips for Asking them the Right Way)
One challenge for every healthcare practice is interviewing potential employees. A big part of interviews is understanding which questions you should be asking in the interview and the answers you ...
How to Develop a Unique Tone in Patient Communication
Texting is the most common way for people to communicate. And almost everyone is part of at least one group message with lots of friends or family members. In these groups, multiple messages are ...

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