For practices of any size, engaging with patients is a great way to make sure they keep coming back. Sometimes this task seems overwhelming. You’re running a healthcare practice and you have a lot on ...
Why Your Practice Management System Isn’t Designed to Manage Patient Relationships
It’s no secret—running a successful healthcare practice is complicated. Not only do you have to worry about scheduling appointments, you have to keep up with patient records, make and answer phone ...
Why It's OK to be a Dinosaur in Patient Communication
No practice wants to be called a “dinosaur,” but you heard it here first: Dinosaurs would have made great doctors. For millions of years, dinosaurs showed all the characteristics of powerful patient ...
Are your patients hearing you?
Technology in our world is always changing and improving. The latest-and-greatest item of the month quickly becomes slow and outdated. And of course as technology changes, the way people use it to ...
Two Big Reasons You Should Be Texting Patients
Your practice is busy, there are always a million things that need to be accomplished to keep your practice not only surviving, but growing. Time is valuable, and too often important tasks are ...
If everybody else is texting, why aren't you?
Smartphones. Whether it’s an iPhone or an Android, almost all of your patients own one. That’s not too hard to believe, is it? Just look at the people you encounter every day. Those you pass on the ...
Learn the Third Step to Successful Patient Education
Providing educational material can be a low-cost way to engage with your patients between visits and keep them coming back. In previous posts, we’ve talked about what to send and when to send it. In ...
Learn the Second Step to Successful Patient Education
In the last post on successful patient education, we shared tips to help increase patient loyalty by providing the right education to the right patients. Your patients are already doing their own ...
Learn the First Step to Successful Patient Education
One great way to stay connected to your patients is to send them helpful tips and education between visits. According to Pew Research, 72 percent of patients search the Internet for health ...
ASAP Waitlist Messaging: A Partial Cure for the No-Show Blues
The last minute cancellation is like a pebble being thrown into the calm waters of your practice. It can throw off your schedule, it can disrupt the flow of your day, and it means lost revenue as ...
INFOGRAPHIC: The Road to Effective Appointment Reminders
An Infographic Guide Study after study has shown that providing patient appointment reminders is one of the most effective tools for ensuring patients don’t become no-shows. The question isn’t ...
Why Your Patients No-Show: Forgetting
Number 3 in a 5 Blog Series Very few things in your practice are as frustrating as someone who doesn’t show up for their appointment or cancels at the last moment. You’ve already prepped, reviewed ...