This is one in a series of "We are patients too" posts highlighting healthcare experiences from Solutionreach employees. To read past posts click here and here. My name is Aubrey Kingsford and I ...
6 Strategies for Mastering the Art of Efficiency in Patient Scheduling
Oldie but goodie! This post was originally published in May 2015 and updated in August 2017 as part of an on-going series highlighting popular past posts. With 85 percent or more of a typical ...
Emerging Medical Trends #3: Are your Patients Adrift in Virtual Outer Space?
We are on post #3 of our medical series on the six key challenges uncovered in a recent study of 500 medical practices. Check out our past posts here: Boosting the quality of patient care Saving time ...
Emerging Medical Trends Series: 3 Ways to Boost the Quality of Patient Care
Attention medical practices. This post is for you! (Psst...everyone else is welcome to listen in.) In order to better understand your issues, Solutionreach recently commissioned a survey to uncover ...
Patient Satisfaction: A Failed Love Story
We recently highlighted a story shared by Solutionreach employee Sean Sturges relating the difficulties his family experienced during the health struggles of his mother. He explained, “My mother was ...
Reminders Reduce No-Shows up to 50%...and Other Stats You Need to Know
With no-show rates costing the average practice upwards of $50,000, it has never been more important to consider how well your patient reminders are working. What difference does it make if you ...
4 Simple Tricks to Becoming Everyone’s Favorite Practice
If you asked a group of healthcare professionals why they chose to enter the field, most would say that it’s because they wanted the satisfaction of helping others. Unfortunately, that yearning to ...
Are You Losing Patients Because of Their Age?
For over a generation, doctors have created marketing campaigns targeted at specific age groups. Starting in the 1950s, excited to see the Great Depression in the rearview mirror, innovative ...
5 Ways to Text Your Practice’s Way to Success
Twenty-five years ago, a brand new way to reach friends and family was born. Part phone call, part email, and completely awesome. Texting. Since 1992, when that first simple “Merry Christmas” text ...
Why Group Messages Are Better than Mass Messages
Communicating with your patients between visits is a great way to keep them feeling loyal toward your practice. But how do you know what to say? Too many emails or texts about your practice can make ...
3 Ways to Get More Out of Your Patient Surveys
At some point, almost everybody has been asked to complete a customer survey. Every business wants to know how they are doing, and the way they find out is by asking their customers. Aside from a few ...
Improved Patient Communication Can Help Save Lives
Many of us at Solutionreach have been directly affected by the communication standards (or lack thereof) in healthcare, so we understand how important improving that communication really is. My own ...