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    The Patient Experience: Living with Medical PTSD
    Hello, my name is Emily Parks and I live with medical PTSD. What is it, you ask? According to the National Institute for Mental Health, post-traumatic stress disorder (PTSD) is “a disorder that ...
    4 Tips to Staying Relevant Amid the COVID-Accelerated Digital Transformation
    Much like in the consumer world, a digital transformation is taking place in healthcare that is impacting how providers ultimately deliver care. More importantly, it’s changing the way we interact ...
    6 Things You Should Know About SR Conversations: Take the Quiz
    How familiar are you with the Solutionreach two-way texting platform, SR Conversations? Have you heard of it? Are you using it to improve communication with your patients and build long-term ...
    It's National Receptionists Day: How Will You Express Your Gratitude?
    As of 2019, there were 1,105,300 healthcare receptionists in the U.S. And according to recent data, this number is expected to grow 4 percent in the next eight years – as fast as the average for all ...
    Highlights from Webinar Part 2: Adapting to New Patient Expectations
    In last week’s recap of our three-part webinar series, Completing Your Practice Comeback, we asked participants to grade their COVID performance. Why does that matter? Because nearly two-thirds of ...
    Family Dental Practice Saves Time, Increases Accuracy with Automatic Write-Backs and Digital Intake
    Are you still greeting patients with a clipboard and a stack of papers when they walk into the office for their scheduled appointment? First of all, that's a sure way to maximize the spread of germs ...
    Patient Perception: Grading Your COVID Performance
    When it comes to creating a great patient experience, patient perception plays a big role. In fact, there’s a direct correlation between patient perception, patient satisfaction, and effectiveness of ...
    Why Your Website Needs to Make a Great First Impression
    I'm not going to lie; I judge businesses on the quality of their website. And it's not just because I've spent several years of my life writing effective websites. It's because I know quality when I ...
    Easy Ways to Attract New Patients and Increase Dental Practice Revenue
    When it comes to attracting new patients, a doctor’s expertise is certainly a factor. And, perhaps equally important is a convenient office location with free parking. The ease of booking an ...
    5 Ways to Connect With Patients in Post-Vaccine COVID World
    We are witnessing the dawn of a new world. One where we are seeing increases in the numbers of individuals who are fully vaccinated for COVID-19. What does this mean for healthcare, the patient ...
    Beat Online Vision Competition with the Right Technology
    When you decided to go into the field of vision care, you probably weren’t thinking of the many challenges you would face running the business side of the practice. You most likely had dreams of ...
    U.S. News Webinar: Fostering a More Digital Patient Experience
    The U.S. News & World Report webinar, “Designing a Digital Patient Experience for the On-Demand Customer,” was presented on April 27. The webinar featured a panel of healthcare experts, including ...

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