We are Patients Too…a Solutionary Story
My name is Rachel Norton. I work as a technical support specialist here at Solutionreach and today I'd like to share with you one of my own experiences with the healthcare industry. Unfortunately, I ...
Simple Ways to Make Sure Your Patient Education is Easily Understood
Patient education is critical to both care adherence and health outcomes. Unfortunately, most of our educational materials are way too complicated for the average patient. In this video, I walk you ...
How to Make Patients Feel Respected, Valued, and Heard
Helping patients feel valued, or respected as an individual, is incredibly important to the creation of a successful practice. Unfortunately, there are some ways we may inadvertently leave a patient ...
10 Ways to Show Your Patients Some Love
We’ve all heard the phrase “content is king.” Good educational content can serve many purposes—it can make your practice more easily  found on Google, help patients understand available procedures, ...
A Peek into Your Day...Told Through GIFs
Working in healthcare brings both challenges and joys that no other profession can fully understand. What better way to share a glimpse into our industry than through GIFs? Sit back, grab some ...
How to Prepare Your Patients for Treatment
This is a guest post from Sharon Williams of Koch Orthodontics in Loganville, GA.  Anxiety before a dental appointment happens to the bravest of patients. Fortunately many patients find themselves ...
5 Reasons Patient Satisfaction is About Systems as Much as Smiles
Don't get me wrong—I am a big believer in the power of a simple smile to make a huge difference in patient satisfaction (and science backs me up!). Visiting an office where the staff is friendly and ...
7 Rules of Telephone Courtesy: Old-School Patient Communication 
Even with all of the technological advances in our modern healthcare offices, many of your patients’ first experience with your office will be on the telephone. Because of this, it’s critical that ...
10 Questions to Improve Patient Satisfaction
In a previous post, we discussed the importance of patient satisfaction in growing a healthcare practice. Patient surveys can play a key role in finding out how patients feel about your practice and ...
It's Time to Get Personal with Patients
Oldie but goodie! This post was originally published in Apr 2015 and updated in Feb 2018 as part of an on-going series highlighting popular past posts.   “We like the personal touch of phone calls.” ...
Personalizing the Patient Experience: Small Changes, Big Impact
The following is a guest post by Laurie Morgan, consultant and partner, Capko & Morgan.  Does the phrase “It’s time to offer patients more a personalized approach” make you shudder with fear? Do you ...
Some Ideas for Celebrating National Tooth Fairy Day
If you keep up with healthcare trivia, you already know that at the end of this month, it will be National Tooth Fairy Day. For all of you health professionals (dental or otherwise!) this can be a ...

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