We are Patients Too...a Personal Story
Two years ago, I was diagnosed with Parathyroidism by my family physician. He sent me to an Endocrinologist who, after several tests and biopsies, recommended that I have surgery to remove the small ...
Improving Patient Satisfaction: A Patient's Perspective
I have been seeing medical providers monthly now since September, 2002. Some months, I have had more than 10 appointments depending on the symptoms, flares, and complications. Over the years, I have ...
Make Social Media Easy
Too often, social media is one of those things that practices know they SHOULD be doing but just can't seem to get up enough motivation to actually DO. Don't be one of those practices! Social media ...
Your Quality of Care...From a Patient's Perspective
You are finally starting to get this practice management thing down… Implement fresh marketing ideas…check! Send out monthly patient newsletters...check! Monitor and respond to patient ...
You’ll Never Know Until You Ask:  Growing By Reactivation & Referrals
Guest post by Carrie Webber:  Chief Communications Officer & Owner, Jameson A goal that often comes up my in conversations with practices about their needs is the goal to increase new patients.  It’s ...
A Birthday Message is Smart Practice Marketing
In order to build and maintain your patient relationships, it’s important that your patients feel like more than just a patient and more like a part of your practice family. If they do, they will ...
The Power of Positive Texting
Texting has changed communication in every industry, including healthcare.  As with any shift, there are ways to adapt to make the transition easier for everyone involved—in healthcare that includes ...
Snow Days: 5 Tips for When the Weather gets Wild
While the calendar may say that it’s technically still autumn, for many across the country, the weather is feeling a lot more like winter. Snow, sleet, rain, wind, and ice all play a role in how your ...
Compassion: The Secret Sauce of Patient Satisfaction
Compassion is not just a requirement for end-of-life patients, but for all who pass through your doors. Think of the child visiting the eye doctor for the first time. The mother afraid of going to ...
Patient Retention: 10 Things You Can Do to Keep Existing Patients Happy!
Almost every healthcare provider knows the old saying: It’s cheaper to keep your patients than to find new ones. But is this really the case? According to an article in the Harvard Business ...
We are Patients Too: Making a Difference, One Patient at a Time
My name is Lori Boyer and I manage the blog here at Solutionreach. One of my favorite posts each month is the one that comes from our "We are patients too" series. In it, Solutionreach employees ...
Consumer Communication: Tech for Patients
As an educated and informed chronic patient, I have found the use of technology in healthcare a necessity. I remember back before there were pagers, computers, cell phones, smart devices. Back then I ...

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