This week, our FAQ is all about social media. Do you struggle to figure out what to post? If so, you're not alone! Check out this video for some quick tips for filling your social media calendar. ...
Should You Charge a Fee for Missed Appointments?
Today's FAQ is one we get asked a lot. Should you charge for no-shows or not? Find out our advice in today's SolutionTeach: FAQ episode. Or, if you want to find out how to stop no-shows beforehand, ...
3 Pieces to a Great Healthcare Education Program
Every patient is different, but one thing they all have in common is their desire to be more educated about their care. Studies show that 72 percent of patients look online for healthcare ...
5 Easy Ways to Fix Poor Online Reviews
Online reviews can make or break the success of any healthcare practice. Even if you are the most efficient, results-driven practice around, there are times when it seems like everything is just ...
Simple Tricks to Leverage Social Media to the Fullest
Let’s talk social. Take a look around. Everyone seems to be online. The guy on the bus, the woman at the café, or perhaps it’s you (caught ya!). We simply love the Internet. It’s not all bad, ...
6 Quick and Easy Tips to Create Your Own Birthday Video for Patients in Minutes
I invited our team videographer, Aaron Ludwig, to share a bit of his extensive video knowledge with us. This post will help you look like a professional (without taking all that education he went ...
10 Questions to Improve Patient Satisfaction in Your Practice
In a previous post, we discussed the importance of patient satisfaction in growing a healthcare practice. Patient surveys can play a key role in finding out how patients feel about your practice and ...
Why Apologies Matters in Healthcare
It's not a topic that is discussed frequently—what to do when your healthcare organization makes a mistake. And that, in and of itself, is a mistake as well! This video talks about what research has ...
Easy Ways to Cut the Wait
Study after study finds that looooong wait times are one of the biggest frustrations for patients. Fortunately, there are a few easy things you can do to reduce those wait times in your practice. Be ...
Boost Patient Satisfaction Through Appointment Scheduling
Sometimes it's the little things that really annoy patients—and scheduling is definitely one of those little things! It can make a big difference in the experience a patient has with your ...
Do You Know Why Your Patients Are Unhappy?
The number of patients who say they are unhappy with their current healthcare practice (across all specialties) is on the rise. In fact, one in three say they are thinking about switching in the near ...
7 Rules of Telephone Courtesy: Old-School Patient Communication Tips
Even with all of the technological advances in our modern healthcare offices, many of your patients’ first experience with your office will be on the telephone. Because of this, it’s critical that ...