Taking Advantage of Patient Texting...Now and in the Future
The year 2018 marked the 25th anniversary of text messaging. As I've thought about the history and impact of SMS, my mind turned to from its past to its future. Is text messaging still important?  ...
Eye Care Practice Receives 10 Times as Many Responses to Invoices
College Avenue Vision Clinic provides the Houghton, Michigan community with comprehensive eye and vision wellness services. The team strives to provide every patient with excellent customer service ...
How and When to Get Patient Consent for Texting Compliance
Express written consent. This is a phrase you may have heard tossed around. But what does it mean and when is it required? In this video, I walk you through the compliance requirements for receiving ...
What Does the Future Hold for Patient Communication?
Email, text, instant message. You probably use at least one of these to communicate with patients today. And at one point each of these was the next new thing. But now there are more new things ...
Top 10 Hashtags on Twitter
It's time to join the conversation in your industry online! Every day, thousands of healthcare professionals are discussing emerging trends in your field. One of the best ways to find these ...
Creating Text Messages Patients Actually Want to See
Did you know that a few small changes in the wording of your patient text messages can make a huge difference in their impact? In this video, we talk about the keys to sending text messages (from ...
How to Develop a Unique Tone in Patient Communication
Texting is the most common way for people to communicate. And almost everyone is part of at least one group message with lots of friends or family members. In these groups, multiple messages are ...
Best Practices for Automated Text Messages
Do you send automated text messages to patients? If so, this video is for you. Join Briton Page as he shares some of the things to keep in mind as you set up your automation. He talks about ...
Five Ways to Make the Most of Healthcare Consumerism
Nothing drives business planners crazy more than a trend that’s as slippery as a banana peel.  Case in point: the crazy-making concept of consumerism, which is now in the spotlight as a key factor in ...
Patient Retention: 10 Things You Can Do to Keep Existing Patients Happy!
Almost every healthcare provider knows the old saying: It’s cheaper to keep your patients than to find new ones. But is this really the case? According to an article in the Harvard Business ...
Best Practices for Using Links in Text Messages
Have you ever wondered about when to use links in your text messages? From reminders to recall to educational text messages, including a link encourages patients to take that "next step." In this ...
It's Almost Here!!!!
Tomorrow is Halloween...and you know what that means! It's Monster Mash time. Justin Everette (our brilliant, experienced, and, most importantly—FUN!) VP of Marketing is hosting this holiday webinar ...

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