The Magic of Effective Communication
Imagine this scenario in your practice: Patient: “I need to cancel my appointment.”  You: “I’m sorry, when do you want to reschedule?” Patient: “I will call you back.” You: “Ok, we will place you on ...
Compassion: The Secret Sauce of Patient Satisfaction
Compassion is not just a requirement for end-of-life patients, but for all who pass through your doors. Think of the child visiting the eye doctor for the first time. The mother afraid of going to ...
Top 10 Hashtags on Twitter
It's time to join the conversation in your industry online! Every day, thousands of healthcare professionals are discussing emerging trends in your field. One of the best ways to find these ...
How to Develop a Unique Tone in Patient Communication
Texting is the most common way for people to communicate. And almost everyone is part of at least one group message with lots of friends or family members. In these groups, multiple messages are ...
Five Ways to Make the Most of Healthcare Consumerism
Nothing drives business planners crazy more than a trend that’s as slippery as a banana peel.  Case in point: the crazy-making concept of consumerism, which is now in the spotlight as a key factor in ...
Patient Retention: 10 Things You Can Do to Keep Existing Patients Happy!
Almost every healthcare provider knows the old saying: It’s cheaper to keep your patients than to find new ones. But is this really the case? According to an article in the Harvard Business ...
Best Practices for Using Links in Text Messages
Have you ever wondered about when to use links in your text messages? From reminders to recall to educational text messages, including a link encourages patients to take that "next step." In this ...
It's Almost Here!!!!
Tomorrow is Halloween...and you know what that means! It's Monster Mash time. Justin Everette (our brilliant, experienced, and, most importantly—FUN!) VP of Marketing is hosting this holiday webinar ...
The Why, How, and What of Patient Outreach: Engaging and Educating Between Visits
Why is patient education important? As a healthcare provider, staying connected to your patients in between visits is critical for building your patient relationships. Additionally, keeping your ...
We are Patients Too: Making a Difference, One Patient at a Time
My name is Lori Boyer and I manage the blog here at Solutionreach. One of my favorite posts each month is the one that comes from our "We are patients too" series. In it, Solutionreach employees ...
Meet the Monsters: Old Skool
This month, we will be introducing you to some of the scariest monsters that attack our practices on a daily basis. As you learn more about their sneaky techniques, you will be able to fight them and ...
Text-iquette: The Proper Etiquette When Texting Patients
Have you ever thought about which best practices should be followed when texting with patients? How is it different from texting friends? Are there things that you should (or should not) be doing? In ...

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