5 Easy Ways to Build Patient Loyalty and Increase Patient Retention
Building your patient relationships is more than just making sure you put on a friendly face every time your patients are in for their care appointments. It requires a consistent investment of time ...
Losing Patients? You're not alone!
From time to time, most healthcare organizations experience problems with patient turnover. Such was the case for our most recent FAQ writer. In this video, we'll walk you through some of the best ...
5 Benefits of Online Self-Scheduling
For over a month, my son complained to me that his glasses prescription was bad. The board had become hard to read at school and everything seemed blurry. And yet, it took a month for me to finally ...
5 Awesome Ways to Thank Your Staff and Patients
We are all taught as youngsters that it’s polite to say thank you when someone does something kind for us. Unfortunately, saying "Thanks!" often gets lost in the stress and chaos of the modern ...
Great Social Media Marketing Starts Inside Your Practice
With social media services and features debuting weekly (or at least it feels like it), it’s easy to become caught up in the hype when marketing pundits are proclaiming, “If you’re not marketing on ...
Three Tips to Find Time for Patient Communication
You’ve heard us say that to connect with your patients, you need to send the right message at the right time. Maintaining communication between visits is an important aspect of keeping patients ...
Brain on Fire: A Review of My Favorite Conference Session This Summer
I am lucky as a patient to get to attend conferences each year that teach science, research, and data with personal stories to go with them. One such event I attended this summer was Global Genes. ...
Tips to Create a Dynamic Patient Experience
Every provider understands that their patients live life in the fast lane. With the endless demands we all face, it is no surprise that scheduled appointments are sometimes missed. To keep up with ...
Healthcare Horror Stories...Scarier Than a Monster Any Day!
If you're like most healthcare professionals, you've experienced things that most people would never dream of. From patients refusing to pay (I heard of one patient who threw a fit over a $1.26 ...
Helping Patients with Special Needs
We received a great question this week about how to create a good experience for everyone when a special needs patient comes in for a visit. I'd love to hear your ideas as well! It is such an ...
Medical Center Improves Outcomes and Reduces No-Shows by 80 Percent
Community Medical Center (CMC) in Falls City, Nebraska is a 25-bed critical access hospital and multi-specialty rural health clinic that serves a small community of about 4,000 people. They strive to ...
Five Quick Steps to Improving Patient Education
There is no disputing the fact that doctor-patient communication is a super-important part of delivering care. Connecting with patients, and ensuring they have the information they need to make ...

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