My name is Rachel Norton. I work as a technical support specialist here at Solutionreach and today I'd like to share with you one of my own experiences with the healthcare industry. Unfortunately, I ...
Don’t Let HIPAA Scare You Away From Social Media
Getting your patients involved in your practice’s social media efforts can do incredible things for your business’s growth and culture. Train your team on a few simple guidelines, and you can be ...
How (and Why) to Segment Your Patient Newsletters to Specific Audiences
Did you know that segmented newsletters (where different newsletters are sent to different groups of patients) are an incredible way to create real connections with your patients? These newsletters ...
Favorite Patient Communication Tips from Real Practices Like Yours
It's really easy to let your patient communication get in a rut. One day it's going well, and then the next you realize you're always reaching out the same old way. To give you some fresh, new ideas, ...
How to Differentiate Your Practice with Personalized Patient Communication
Patient communication is crucial to running a successful practice today. Gone are the days of long hours on the phone at inconvenient times. Last year, one in eight patients left their healthcare ...
5 Ways to Text Your Practice's Way to Success
Twenty-five years ago, a brand new way to reach friends and family was born. Part phone call, part email, and completely awesome. Texting. Since 1992, when that first simple “Merry Christmas” text ...
Creating Newsletters that Hit Home with Patients
Sending regular newsletters is one of the best ways to connect with patients regularly. It keeps your practice fresh in their minds, provides valuable information, and sets YOU up as the expert in ...
“Keep in touch”—The Hallmark of Good Relationships
“I assume you work in a concierge practice,” said the audience questioner, a physician at the American College of Physicians’ 2018 Internal Medicine conference in April. She said it to Dr. Danny ...
Simple Ways the Entire Staff Can Educate Patients
In order for your patients to really understand their care, you need to reach out to them at every possible touch point. One of the easiest ways to do this is by getting your whole staff involved. In ...
How to Educate Patients without Overwhelming Them
How well your patients understand what they are supposed to do directly impacts their care adherence, satisfaction levels, and the overall success of your practice. Unfortunately, patients can only ...
Save Time with Text Message Templates
Your practice probably gets a lot of text messages with the same types of questions. When is your office open? How do I get to your office? It’s my first appointment with this provider, is there ...
Too Busy for Social Media? Grow Your Practice’s Online Presence in Minutes a Day
We understand that, with your packed patient schedule, you don’t have much time to dedicate to your practice’s online presence. But with just a few minutes a day, you can easily turn your practice’s ...