Compassion: The Secret Sauce of Patient Satisfaction
Compassion is not just a requirement for end-of-life patients, but for all who pass through your doors. Think of the child visiting the eye doctor for the first time. The mother afraid of going to ...
Patient Retention: 10 Things You Can Do to Keep Existing Patients Happy!
Almost every healthcare provider knows the old saying: It’s cheaper to keep your patients than to find new ones. But is this really the case? According to an article in the Harvard Business ...
Consumer Communication: Tech for Patients
As an educated and informed chronic patient, I have found the use of technology in healthcare a necessity. I remember back before there were pagers, computers, cell phones, smart devices. Back then I ...
My Favorite Doctor of All Time
The word “patient” itself is a little intimidating to me... “a person that is sick or ill and scheduled or registered to receive medical treatment.” After many visits to many doctors and emergency ...
Straight From the (Expert) Horse's Mouth
Actually, we're going to be hearing from THREE experts! We are really stoked for our webinar next week. We will be joined by three of the healthcare industry's biggest patient advocates. These guys ...
5 Easy Ways to Build Patient Loyalty and Increase Patient Retention
Building your patient relationships is more than just making sure you put on a friendly face every time your patients are in for their care appointments. It requires a consistent investment of time ...
How to Offer Extended Hours Without Overextending Yourself
Extended hours. This can be a tough topic for many practices. For lots of offices, physicians and their staff are already feeling overburdened. Opening for even more hours seems crazy. But here's the ...
Why Birthday Messages Have a Bigger Impact than you Might Think
In order to build and maintain your patient relationships, it’s important that your patients feel like more than just a patient and more like a part of your practice family. If they do, they will ...
10 Patient Retention Tips to Conquer Unhappy Patients
Keeping patients happy and coming back is the focus of nearly every successful practice. Implementing techniques to make the patient experience better is a goal of most, if not all, healthcare ...
The Importance of a Strong Doctor-Patient Relationship
Patient engagement is one of those phrases that’s been thrown around so much in recent years that we almost start to ignore it altogether. We get it. Everyone want patients who are engaged in their ...
How to Develop Killer Patient Communication Skills
Effective patient communication skills is one of the most important, and yet undervalued, skills that any practice can gain. In the healthcare industry, we spend a huge part of our day communicating ...
We are Patients Too…a Solutionary Story
My name is Rachel Norton. I work as a technical support specialist here at Solutionreach and today I'd like to share with you one of my own experiences with the healthcare industry. Unfortunately, I ...