We are Patients Too...a Personal Story
Two years ago, I was diagnosed with Parathyroidism by my family physician. He sent me to an Endocrinologist who, after several tests and biopsies, recommended that I have surgery to remove the small ...
Improving Patient Satisfaction: A Patient's Perspective
I have been seeing medical providers monthly now since September, 2002. Some months, I have had more than 10 appointments depending on the symptoms, flares, and complications. Over the years, I have ...
Making the Most of Your Website
A user-friendly website is one key to success when it comes to attracting new patients. So let me ask you—what is the current state of your website? Is it up-to-date? How does it look on mobile ...
Your Quality of Care...From a Patient's Perspective
You are finally starting to get this practice management thing down… Implement fresh marketing ideas…check! Send out monthly patient newsletters...check! Monitor and respond to patient ...
Webinar Alert: 20 Awesome Patient Communication Tips
For the next few days, sit back and relax. Grab a quick cup of hot cocoa and your warm socks and enjoy some of the best webinars of 2018.  We asked practices for some of their favorite (and most ...
The Power of Positive Texting
Texting has changed communication in every industry, including healthcare.  As with any shift, there are ways to adapt to make the transition easier for everyone involved—in healthcare that includes ...
Snow Days: 5 Tips for When the Weather gets Wild
While the calendar may say that it’s technically still autumn, for many across the country, the weather is feeling a lot more like winter. Snow, sleet, rain, wind, and ice all play a role in how your ...
Compassion: The Secret Sauce of Patient Satisfaction
Compassion is not just a requirement for end-of-life patients, but for all who pass through your doors. Think of the child visiting the eye doctor for the first time. The mother afraid of going to ...
Patient Retention: 10 Things You Can Do to Keep Existing Patients Happy!
Almost every healthcare provider knows the old saying: It’s cheaper to keep your patients than to find new ones. But is this really the case? According to an article in the Harvard Business ...
Consumer Communication: Tech for Patients
As an educated and informed chronic patient, I have found the use of technology in healthcare a necessity. I remember back before there were pagers, computers, cell phones, smart devices. Back then I ...
My Favorite Doctor of All Time
The word “patient” itself is a little intimidating to me... “a person that is sick or ill and scheduled or registered to receive medical treatment.” After many visits to many doctors and emergency ...
Straight From the (Expert) Horse's Mouth
Actually, we're going to be hearing from THREE experts! We are really stoked for our webinar next week. We will be joined by three of the healthcare industry's biggest patient advocates. These guys ...

Subscribe to Email Updates