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    Keeping Patients at the Center of the Care Experience
    To say that healthcare is going through a rough patch right now might be the understatement of all understatements. After nearly 18 months of continuously battling COVID, healthcare organizations now ...
    Mike Rigert
    09/08/2021
    Highlights from Webinar Part 2: Adapting to New Patient Expectations
    In last week’s recap of our three-part webinar series, Completing Your Practice Comeback, we asked participants to grade their COVID performance. Why does that matter? Because nearly two-thirds of ...
    Karla Socci Somers
    05/11/2021
    Patient Perception: Grading Your COVID Performance
    When it comes to creating a great patient experience, patient perception plays a big role. In fact, there’s a direct correlation between patient perception, patient satisfaction, and effectiveness of ...
    Karla Socci Somers
    05/03/2021
    Conquer the Chaos of Patient Scheduling in Three Easy Steps
      Three is a magic number here at Solutionreach. Maybe you’ve heard about our 3-3-3 strategy for appointment reminders that delivers the highest confirmation rate? We also write a lot about helping ...
    Karla Socci Somers
    04/27/2021
    Now is the Time to Complete Your Practice Comeback Plan
    It’s hard to believe that it’s already been more than a year since COVID-19 took over the world as we knew it. A few things changed for the better – technology upgrades in schools and offices, pet ...
    Karla Socci Somers
    04/22/2021
    Today is National Administrative Professionals Day!
    Attention dental, vision, and healthcare practices: Today is National Administrative Professionals Day, so don’t forget to recognize your team! Wait – did I catch you off-guard? You’re unprepared and ...
    Karla Socci Somers
    04/21/2021
    7 Rules of Telephone Courtesy: Old-School Patient Communication Tips
    Even with all of the technological advances in our modern healthcare offices, many of your patients’ first experience with your office will be on the telephone. Because of this, it’s critical that ...
    Lori Boyer
    01/05/2021
    Poor Patient Satisfaction: 5 Problems that Lead to Unhappy Patients
    Studies show that one in three patients anticipate switching providers in the next couple of years. As patients are looking more and more for a consumer-based healthcare experience, it’s important to ...
    Lori Boyer
    12/15/2020
    4 Simple Tricks to Becoming Everyone's Favorite Practice
    If you asked a group of healthcare professionals why they chose to enter the field, most would say that it’s because they wanted the satisfaction of helping others. Unfortunately, that yearning to ...
    Lori Boyer
    11/12/2020
    A Chronic Care Patient’s Perspective on Boundaries and Consent
    There are many changes I would like to see in 2021. Universal healthcare, check. More accessible healthcare to vulnerable populations, yes please. Lower price of healthcare, of course. Unfortunately, ...
    Emily Parks
    10/22/2020
    5 COVID-Proof Health IT Predictions for 2021
    As we look back at 2020, all we are going to really remember is COVID-19. Given the way it has impacted life, I guess that is reasonable. However, as we look forward to 2021, there are a number of ...
    John Lynn
    10/22/2020
    5 Practice Management Time-Suckers that Kill Patient Satisfaction
    As a child, my family lived a fair distance from extended family. This meant that two or three times a year, my parents would load their children into the car and make the long trek to visit our ...
    Lori Boyer
    09/15/2020
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