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Best Practices for Writing Text Messages
Have you ever wondered if the way you craft your text message can impact its effectiveness? The answer is a resounding YES! Watch this short, two minute video to learn about some simple tips for ...
Lori Boyer
04/18/2019
Boost Patient Satisfaction Through Appointment Scheduling
Sometimes it's the little things that really annoy patients—and scheduling is definitely one of those little things! It can make a big difference in the experience a patient has with your ...
Lori Boyer
04/11/2019
Do You Know Why Your Patients Are Unhappy?
The number of patients who say they are unhappy with their current healthcare practice (across all specialties) is on the rise. In fact, one in three say they are thinking about switching in the near ...
Lori Boyer
04/04/2019
7 Rules of Telephone Courtesy: Old-School Patient Communication Tips
Even with all of the technological advances in our modern healthcare offices, many of your patients’ first experience with your office will be on the telephone. Because of this, it’s critical that ...
Lori Boyer
03/19/2019
How to Attract New Patients
A big part of attracting patients is creating an experience that patients want to have. In this video, I cover some of the things you can do to create a patient experience that stands out from the ...
Lori Boyer
03/14/2019
Doctors have a Huge Impact: For Good or For Bad
My name is Leonardo Olivia and I am a technical support manager here at Solutionreach. Today, I want to share some of the ways doctors have impacted my life—in both good and bad ways. My favorite ...
Leonardo Oliveira
03/13/2019
Small Things Make a BIG Difference
We recently posted about how little things, like sending a “Happy Birthday” video to patients, can make a huge difference in patient satisfaction and loyalty. It is also a great marketing ...
Lori Boyer
02/19/2019
We are Patients Too...a Personal Story
Two years ago, I was diagnosed with Parathyroidism by my family physician. He sent me to an Endocrinologist who, after several tests and biopsies, recommended that I have surgery to remove the small ...
Debra Allen
02/12/2019
Improving Patient Satisfaction: A Patient's Perspective
I have been seeing medical providers monthly now since September, 2002. Some months, I have had more than 10 appointments depending on the symptoms, flares, and complications. Over the years, I have ...
Barby Ingle
02/05/2019
Making the Most of Your Website
A user-friendly website is one key to success when it comes to attracting new patients. So let me ask you—what is the current state of your website? Is it up-to-date? How does it look on mobile ...
Lori Boyer
01/31/2019
Your Quality of Care...From a Patient's Perspective
You are finally starting to get this practice management thing down… Implement fresh marketing ideas…check! Send out monthly patient newsletters...check! Monitor and respond to patient ...
Lori Boyer
01/23/2019
Webinar Alert: 20 Awesome Patient Communication Tips
For the next few days, sit back and relax. Grab a quick cup of hot cocoa and your warm socks and enjoy some of the best webinars of 2018.  We asked practices for some of their favorite (and most ...
Lori Boyer
12/28/2018
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