Easy Ways to Educate Patients in the Waiting Room, the Exam Room, and the Living Room
Poor health literacy in your patients has a direct impact on the patient satisfaction levels and overall revenue of your practice. In this quick video, I share some of the easy ways you can improve ...
Webinar Alert: How to Save Time, Increase Revenue, and Make Patients Happy 
Can you believe that we've already made it to the fourth month of the year? It's the perfect time to get your patient relationship goals back on track (or improving even more!). Fortunately, we're ...
How to Prepare Your Patients for Treatment
This is a guest post from Sharon Williams of Koch Orthodontics in Loganville, GA.  Anxiety before a dental appointment happens to the bravest of patients. Fortunately many patients find themselves ...
5 Ways to Communicate with Patients Between Visits
In the current business world, adding value is the core of any professional relationship. If you are not enriching your patient relationships, one of your competitors will find a way. In our recent ...
Wait Times...Why They Matter and How to Ease the Pain of a Long Wait
Wait times…study after study has found that waiting is the biggest irritation for patients. And yet, practices often ignore the issue. Sixty three percent of physicians believe that wait times have ...
Reaching Senior Patients Through Technology
Chances are good that when you think of patient engagement for senior patients, your first thought isn’t “tech-savvy.” However, a surprising number of seniors are adopting technology and ...
Finding the Perfect Number of Patients…Why More Isn’t Always Better
Every healthcare practice wants a full schedule. The more patients coming in to the office, the better the revenue, right? If you're asked to choose between having five new patients or fifteen new ...
10 Surprising Stats on Patient Satisfaction
Keeping patients happy and coming back to your practice is the focus of pretty much every practice across every specialty. Unfortunately, there are often things going on at your practice that you ...
7 Rules of Telephone Courtesy: Old-School Patient Communication 
Even with all of the technological advances in our modern healthcare offices, many of your patients’ first experience with your office will be on the telephone. Because of this, it’s critical that ...
The Surprising Benefits of "I'm Sorry" for Your Practice
Have you noticed? Patients seem to be just a bit pickier these days than they were in the past. Don't worry. You’re not alone. These days patient retention is on everyone’s mind. Practices are losing ...
It's Time to Get Personal with Patients
Oldie but goodie! This post was originally published in Apr 2015 and updated in Feb 2018 as part of an on-going series highlighting popular past posts.   “We like the personal touch of phone calls.” ...
Personalizing the Patient Experience: Small Changes, Big Impact
The following is a guest post by Laurie Morgan, consultant and partner, Capko & Morgan.  Does the phrase “It’s time to offer patients more a personalized approach” make you shudder with fear? Do you ...

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