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    Highlights from Webinar Part 2: Adapting to New Patient Expectations
    In last week’s recap of our three-part webinar series, Completing Your Practice Comeback, we asked participants to grade their COVID performance. Why does that matter? Because nearly two-thirds of ...
    Karla Socci Somers
    05/11/2021
    Patient Perception: Grading Your COVID Performance
    When it comes to creating a great patient experience, patient perception plays a big role. In fact, there’s a direct correlation between patient perception, patient satisfaction, and effectiveness of ...
    Karla Socci Somers
    05/03/2021
    Conquer the Chaos of Patient Scheduling in Three Easy Steps
      Three is a magic number here at Solutionreach. Maybe you’ve heard about our 3-3-3 strategy for appointment reminders that delivers the highest confirmation rate? We also write a lot about helping ...
    Karla Socci Somers
    04/27/2021
    Now is the Time to Complete Your Practice Comeback Plan
    It’s hard to believe that it’s already been more than a year since COVID-19 took over the world as we knew it. A few things changed for the better – technology upgrades in schools and offices, pet ...
    Karla Socci Somers
    04/22/2021
    Today is National Administrative Professionals Day!
    Attention dental, vision, and healthcare practices: Today is National Administrative Professionals Day, so don’t forget to recognize your team! Wait – did I catch you off-guard? You’re unprepared and ...
    Karla Socci Somers
    04/21/2021
    7 Rules of Telephone Courtesy: Old-School Patient Communication Tips
    Even with all of the technological advances in our modern healthcare offices, many of your patients’ first experience with your office will be on the telephone. Because of this, it’s critical that ...
    Lori Boyer
    01/05/2021
    Poor Patient Satisfaction: 5 Problems that Lead to Unhappy Patients
    Studies show that one in three patients anticipate switching providers in the next couple of years. As patients are looking more and more for a consumer-based healthcare experience, it’s important to ...
    Lori Boyer
    12/15/2020
    4 Simple Tricks to Becoming Everyone's Favorite Practice
    If you asked a group of healthcare professionals why they chose to enter the field, most would say that it’s because they wanted the satisfaction of helping others. Unfortunately, that yearning to ...
    Lori Boyer
    11/12/2020
    5 Practice Management Time-Suckers that Kill Patient Satisfaction
    As a child, my family lived a fair distance from extended family. This meant that two or three times a year, my parents would load their children into the car and make the long trek to visit our ...
    Lori Boyer
    09/15/2020
    Wait Times...Why They Matter and How to Ease the Pain of a Long Wait
    Wait times…study after study has found that waiting is the biggest irritation for patients. And yet, practices often ignore the issue. Sixty three percent of physicians believe that wait times have ...
    Lori Boyer
    08/25/2020
    The Guide to Patient Satisfaction Surveys for Physician Offices
    Have you been using patient surveys to evaluate satisfaction, or are you still a survey skeptic? Are you not yet convinced that patient satisfaction surveys and the feedback you get from them are ...
    Lori Boyer
    08/18/2020
    Why Birthday Messages Have a Bigger Impact than you Might Think
    In order to build and maintain your patient relationships, it’s important that your patients feel like more than just a patient and more like a part of your practice family. If they do, they will ...
    Lori Boyer
    08/12/2020
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