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    The Dental Patient Experience: What It Is & Why It Matters
    “My favorite activity is going to see my dentist,” said no one ever. The unease and discomfort people often feel prior to a dental appointment tends to keep it off of people's top 10 fun list.  And ...
    Mike Rigert
    05/26/2022
    10 Patient Satisfaction Tips to Give Your Practice a Competitive Edge
    In the last few years, healthcare has endured a series of unprecedented crises that have seemed both dizzying and unending. From incessant waves of COVID crashing down to “The Great Resignation” ...
    Mike Rigert
    04/12/2022
    5 Easy Ways to Build Patient Loyalty and Increase Retention
    Though it’s happened gradually, your patients aren’t the same people they were even just a few years ago. That’s because the way they want to interact with you for their healthcare has continued to ...
    Mike Rigert
    02/24/2022
    How to Measure Patient Satisfaction: Survey Templates
    Ways to Measure Patient Satisfaction with Patient Satisfaction Surveys Templates In today’s fiercely competitive healthcare market, your ability to know what patients think of the care they receive ...
    Mike Rigert
    02/15/2022
    5 Tips on How to Communicate with Patients Effectively
    5 In-Office Tips on How to Communicate with Patients Effectively How do doctors communicate with patients currently, and how can these practices be improved? It’s an important question to ...
    Mike Rigert
    01/27/2022
    Keeping Patients at the Center of the Care Experience
    To say that healthcare is going through a rough patch right now might be the understatement of all understatements. After nearly 18 months of continuously battling COVID, healthcare organizations now ...
    Mike Rigert
    09/08/2021
    Highlights from Webinar Part 2: Adapting to New Patient Expectations
    In last week’s recap of our three-part webinar series, Completing Your Practice Comeback, we asked participants to grade their COVID performance. Why does that matter? Because nearly two-thirds of ...
    Karla Socci Somers
    05/11/2021
    Patient Perception: Grading Your COVID Performance
    When it comes to creating a great patient experience, patient perception plays a big role. In fact, there’s a direct correlation between patient perception, patient satisfaction, and effectiveness of ...
    Karla Socci Somers
    05/03/2021
    Conquer the Chaos of Patient Scheduling in Three Easy Steps
      Three is a magic number here at Solutionreach. Maybe you’ve heard about our 3-3-3 strategy for appointment reminders that delivers the highest confirmation rate? We also write a lot about helping ...
    Karla Socci Somers
    04/27/2021
    Now is the Time to Complete Your Practice Comeback Plan
    It’s hard to believe that it’s already been more than a year since COVID-19 took over the world as we knew it. A few things changed for the better – technology upgrades in schools and offices, pet ...
    Karla Socci Somers
    04/22/2021
    Today is National Administrative Professionals Day!
    Attention dental, vision, and healthcare practices: Today is National Administrative Professionals Day, so don’t forget to recognize your team! Wait – did I catch you off-guard? You’re unprepared and ...
    Karla Socci Somers
    04/21/2021
    7 Rules of Telephone Courtesy: Old-School Patient Communication Tips
    Even with all of the technological advances in our modern healthcare offices, many of your patients’ first experience with your office will be on the telephone. Because of this, it’s critical that ...
    Lori Boyer
    01/05/2021
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