Automated Patient Waiting Lists
Keeping an appointment calendar full is a struggle most practices face.  Consistently delivering reminders encourages patients to take action and respond to the practice.  As a result, there are ...
Where Do I Get Content for Social Media?
This week, our FAQ is all about social media. Do you struggle to figure out what to post? If so, you're not alone! Check out this video for some quick tips for filling your social media calendar. ...
3 Pieces to a Great Healthcare Education Program
Every patient is different, but one thing they all have in common is their desire to be more educated about their care. Studies show that 72 percent of patients look online for healthcare ...
The #1 Reason Patients Leave and How to Make Them Stay
Everything seems to be going just fine in your practice. Patients come and go on a daily basis and seem to enjoy your care. They like you. They like your staff. For the most part they come back. At ...
New Technology-Based Communication Codes Can Help Boost Patient Satisfaction
Today’s savvy healthcare consumers increasingly demand affordability and convenience, yet many practices struggle to meet and exceed patient expectations. For example, in areas with physician ...
6 Quick and Easy Tips to Create Your Own Birthday Video for Patients in Minutes
I invited our team videographer, Aaron Ludwig, to share a bit of his extensive video knowledge with us. This post will help you look like a professional (without taking all that education he went ...
Mastering the Human Touch
In our high-tech world, it is easy to let your daily, personal interactions with patients get put on the back burner. Although technology is an incredible way to improve patient relationships, the ...
10 Questions to Improve Patient Satisfaction in Your Practice
In a previous post, we discussed the importance of patient satisfaction in growing a healthcare practice. Patient surveys can play a key role in finding out how patients feel about your practice and ...
Why Apologies Matters in Healthcare
It's not a topic that is discussed frequently—what to do when your healthcare organization makes a mistake. And that, in and of itself, is a mistake as well! This video talks about what research has ...
Easy Ways to Cut the Wait
Study after study finds that looooong wait times are one of the biggest frustrations for patients. Fortunately, there are a few easy things you can do to reduce those wait times in your practice. Be ...
Best Practices for Writing Text Messages
Have you ever wondered if the way you craft your text message can impact its effectiveness? The answer is a resounding YES! Watch this short, two minute video to learn about some simple tips for ...
Boost Patient Satisfaction Through Appointment Scheduling
Sometimes it's the little things that really annoy patients—and scheduling is definitely one of those little things! It can make a big difference in the experience a patient has with your ...

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