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We are Patients Too...a Personal Story
Two years ago, I was diagnosed with Parathyroidism by my family physician. He sent me to an Endocrinologist who, after several tests and biopsies, recommended that I have surgery to remove the small ...
Debra Allen
02/12/2019
Improving Patient Satisfaction: A Patient's Perspective
I have been seeing medical providers monthly now since September, 2002. Some months, I have had more than 10 appointments depending on the symptoms, flares, and complications. Over the years, I have ...
Barby Ingle
02/05/2019
Making the Most of Your Website
A user-friendly website is one key to success when it comes to attracting new patients. So let me ask you—what is the current state of your website? Is it up-to-date? How does it look on mobile ...
Lori Boyer
01/31/2019
Your Quality of Care...From a Patient's Perspective
You are finally starting to get this practice management thing down… Implement fresh marketing ideas…check! Send out monthly patient newsletters...check! Monitor and respond to patient ...
Lori Boyer
01/23/2019
Webinar Alert: 20 Awesome Patient Communication Tips
For the next few days, sit back and relax. Grab a quick cup of hot cocoa and your warm socks and enjoy some of the best webinars of 2018.  We asked practices for some of their favorite (and most ...
Lori Boyer
12/28/2018
The Power of Positive Texting
Texting has changed communication in every industry, including healthcare.  As with any shift, there are ways to adapt to make the transition easier for everyone involved—in healthcare that includes ...
Amanda Greene
12/18/2018
Snow Days: 5 Tips for When the Weather gets Wild
While the calendar may say that it’s technically still autumn, for many across the country, the weather is feeling a lot more like winter. Snow, sleet, rain, wind, and ice all play a role in how your ...
Lori Boyer
12/17/2018
Compassion: The Secret Sauce of Patient Satisfaction
Compassion is not just a requirement for end-of-life patients, but for all who pass through your doors. Think of the child visiting the eye doctor for the first time. The mother afraid of going to ...
Lori Boyer
12/10/2018
Patient Retention: 10 Things You Can Do to Keep Existing Patients Happy!
Almost every healthcare provider knows the old saying: It’s cheaper to keep your patients than to find new ones. But is this really the case? According to an article in the Harvard Business ...
Lori Boyer
11/02/2018
Consumer Communication: Tech for Patients
As an educated and informed chronic patient, I have found the use of technology in healthcare a necessity. I remember back before there were pagers, computers, cell phones, smart devices. Back then I ...
Barby Ingle
10/15/2018
My Favorite Doctor of All Time
The word “patient” itself is a little intimidating to me... “a person that is sick or ill and scheduled or registered to receive medical treatment.” After many visits to many doctors and emergency ...
Naomi Chipman
09/26/2018
Straight From the (Expert) Horse's Mouth
Actually, we're going to be hearing from THREE experts! We are really stoked for our webinar next week. We will be joined by three of the healthcare industry's biggest patient advocates. These guys ...
Lori Boyer
09/24/2018
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