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    7 Rules of Telephone Courtesy: Old-School Patient Communication Tips
    Even with all of the technological advances in our modern healthcare offices, many of your patients’ first experience with your office will be on the telephone. Because of this, it’s critical that ...
    Poor Patient Satisfaction: 5 Problems that Lead to Unhappy Patients
    Studies show that one in three patients anticipate switching providers in the next couple of years. As patients are looking more and more for a consumer-based healthcare experience, it’s important to ...
    4 Simple Tricks to Becoming Everyone's Favorite Practice
    If you asked a group of healthcare professionals why they chose to enter the field, most would say that it’s because they wanted the satisfaction of helping others. Unfortunately, that yearning to ...
    5 Practice Management Time-Suckers that Kill Patient Satisfaction
    As a child, my family lived a fair distance from extended family. This meant that two or three times a year, my parents would load their children into the car and make the long trek to visit our ...
    Wait Times...Why They Matter and How to Ease the Pain of a Long Wait
    Wait times…study after study has found that waiting is the biggest irritation for patients. And yet, practices often ignore the issue. Sixty three percent of physicians believe that wait times have ...
    The Guide to Patient Satisfaction Surveys for Physician Offices
    Have you been using patient surveys to evaluate satisfaction, or are you still a survey skeptic? Are you not yet convinced that patient satisfaction surveys and the feedback you get from them are ...
    Why Birthday Messages Have a Bigger Impact than you Might Think
    In order to build and maintain your patient relationships, it’s important that your patients feel like more than just a patient and more like a part of your practice family. If they do, they will ...
    The Importance of a Strong Doctor-Patient Relationship
    Patient engagement is one of those phrases that’s been thrown around so much in recent years that we almost start to ignore it altogether. We get it. Everyone want patients who are engaged in their ...
    Don't Forget to Celebrate!
    Boy, things are so crazy right now! One of the things that can help patients feel secure and even normal is to continue to celebrate special days. Since we have Independence Day coming very soon, I ...
    Practice Comeback Plan: How to Support the New Digital Patient Journey
    You've moved into a "new normal" in the way you're running your practice. In fact, the entire patient experience has taken on a whole new look lately. With all of the changes from COVID-19, large ...
    Telemedicine During COVID: How Not to Fail Out of the Gate
    The COVID-19 pandemic swung open the floodgates for telemedicine to shine. Here are essential tips from the front-lines of telemedicine and COVID-19 hotspots to prevent your implementation from ...
    Managing High-Risk Patients During the COVID-19 Outbreak
    Note: This has been reprinted from the SR Health blog. It's probably an understatement to say that these are unusual times. Many of us alive today have not experienced a true pandemic or a world war, ...

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