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The #1 Reason Patients Leave and How to Make Them Stay
Everything seems to be going just fine in your practice. Patients come and go on a daily basis and seem to enjoy your care. They like you. They like your staff. For the most part they come back. At ...
Lori Boyer
06/25/2019
New Technology-Based Communication Codes Can Help Boost Patient Satisfaction
Today’s savvy healthcare consumers increasingly demand affordability and convenience, yet many practices struggle to meet and exceed patient expectations. For example, in areas with physician ...
Lisa Eramo
06/11/2019
6 Quick and Easy Tips to Create Your Own Birthday Video for Patients in Minutes
I invited our team videographer, Aaron Ludwig, to share a bit of his extensive video knowledge with us. This post will help you look like a professional (without taking all that education he went ...
Aaron Ludwig
05/21/2019
Mastering the Human Touch
In our high-tech world, it is easy to let your daily, personal interactions with patients get put on the back burner. Although technology is an incredible way to improve patient relationships, the ...
Lori Boyer
05/09/2019
10 Questions to Improve Patient Satisfaction in Your Practice
In a previous post, we discussed the importance of patient satisfaction in growing a healthcare practice. Patient surveys can play a key role in finding out how patients feel about your practice and ...
Braden Cousin
05/07/2019
Why Apologies Matters in Healthcare
It's not a topic that is discussed frequently—what to do when your healthcare organization makes a mistake. And that, in and of itself, is a mistake as well! This video talks about what research has ...
Lori Boyer
05/02/2019
Easy Ways to Cut the Wait
Study after study finds that looooong wait times are one of the biggest frustrations for patients. Fortunately, there are a few easy things you can do to reduce those wait times in your practice. Be ...
Lori Boyer
04/25/2019
Best Practices for Writing Text Messages
Have you ever wondered if the way you craft your text message can impact its effectiveness? The answer is a resounding YES! Watch this short, two minute video to learn about some simple tips for ...
Lori Boyer
04/18/2019
Boost Patient Satisfaction Through Appointment Scheduling
Sometimes it's the little things that really annoy patients—and scheduling is definitely one of those little things! It can make a big difference in the experience a patient has with your ...
Lori Boyer
04/11/2019
Do You Know Why Your Patients Are Unhappy?
The number of patients who say they are unhappy with their current healthcare practice (across all specialties) is on the rise. In fact, one in three say they are thinking about switching in the near ...
Lori Boyer
04/04/2019
7 Rules of Telephone Courtesy: Old-School Patient Communication Tips
Even with all of the technological advances in our modern healthcare offices, many of your patients’ first experience with your office will be on the telephone. Because of this, it’s critical that ...
Lori Boyer
03/19/2019
How to Attract New Patients
A big part of attracting patients is creating an experience that patients want to have. In this video, I cover some of the things you can do to create a patient experience that stands out from the ...
Lori Boyer
03/14/2019
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