The Dental Patient Experience: What It Is & Why It Matters
“My favorite activity is going to see my dentist,” said no one ever. The unease and discomfort people often feel prior to a dental appointment tends to keep it off of people's top 10 fun list. And ...
5 Best Practices for Online Patient Scheduling
Given the pace of technological advances, you can hardly blink without seeing major changes in how we live, how we work, and how we interact. And it’s likely no big surprise that the phenomena is ...
Highlights from Webinar Part 2: Adapting to New Patient Expectations
In last week’s recap of our three-part webinar series, Completing Your Practice Comeback, we asked participants to grade their COVID performance. Why does that matter? Because nearly two-thirds of ...
Karla Socci Somers
Poor Patient Satisfaction: 5 Problems that Lead to Unhappy Patients
Studies show that one in three patients anticipate switching providers in the next couple of years. As patients are looking more and more for a consumer-based healthcare experience, it’s important to ...
Some Do, Some Don’t: Providers Begin Seeing Signs of Pandemic Recovery
As COVID vaccination rates continue to climb this summer, we’re starting to see encouraging signs of life as health systems and medical practices rebound from an abysmal 2020. Nearly 44 percent of ...
4 Ways to Reduce Patient Wait Times & Why It Matters
Patients may have once been willing to suffer through a long wait in silence, today’s modern patients are no longer as easy going as they once were. And yet, practices often don't bother to reduce ...
The Generations Aren't that Different in What They Expect from Their Providers
As patients take on more responsibility for their medical bills, they are more often approaching healthcare decisions with a retail-oriented mindset. It’s no longer enough to provide high-quality ...
Looking For a Workplace Cell Phone Policy?
Well, that's what you're gonna get in today's SolutionTeach FAQ video. Today we talk all about the challenges of cell phone use by employees in our modern world. You also get a rare sighting of our ...
Losing Patients? You're not alone!
From time to time, most healthcare organizations experience problems with patient turnover. Such was the case for our most recent FAQ writer. In this video, we'll walk you through some of the best ...
Healthcare Horror Stories...Scarier Than a Monster Any Day!
If you're like most healthcare professionals, you've experienced things that most people would never dream of. From patients refusing to pay (I heard of one patient who threw a fit over a $1.26 ...
Helping Patients with Special Needs
We received a great question this week about how to create a good experience for everyone when a special needs patient comes in for a visit. I'd love to hear your ideas as well! It is such an ...
The #1 Reason Patients Leave and How to Make Them Stay
Everything seems to be going just fine in your practice. Patients come and go on a daily basis and seem to enjoy your care. They like you. They like your staff. For the most part they come back. At ...