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    The Dental Patient Experience: What It Is & Why It Matters
    “My favorite activity is going to see my dentist,” said no one ever. The unease and discomfort people often feel prior to a dental appointment tends to keep it off of people's top 10 fun list.  And ...
    Mike Rigert
    05/26/2022
    5 Best Practices for Online Patient Scheduling
    Given the pace of technological advances, you can hardly blink without seeing major changes in how we live, how we work, and how we interact. And it’s likely no big surprise that the phenomena is ...
    Mike Rigert
    05/17/2022
    Highlights from Webinar Part 2: Adapting to New Patient Expectations
    In last week’s recap of our three-part webinar series, Completing Your Practice Comeback, we asked participants to grade their COVID performance. Why does that matter? Because nearly two-thirds of ...
    Karla Socci Somers
    05/11/2021
    Poor Patient Satisfaction: 5 Problems that Lead to Unhappy Patients
    Studies show that one in three patients anticipate switching providers in the next couple of years. As patients are looking more and more for a consumer-based healthcare experience, it’s important to ...
    Lori Boyer
    12/15/2020
    Some Do, Some Don’t: Providers Begin Seeing Signs of Pandemic Recovery
    As COVID vaccination rates continue to climb this summer, we’re starting to see encouraging signs of life as health systems and medical practices rebound from an abysmal 2020. Nearly 44 percent of ...
    Mike Rigert
    10/22/2020
    4 Ways to Reduce Patient Wait Times & Why It Matters
    Patients may have once been willing to suffer through a long wait in silence, today’s modern patients are no longer as easy going as they once were.  And yet, practices often don't bother to reduce ...
    Lori Boyer
    08/25/2020
    The Generations Aren't that Different in What They Expect from Their Providers
    As patients take on more responsibility for their medical bills, they are more often approaching healthcare decisions with a retail-oriented mindset. It’s no longer enough to provide high-quality ...
    Lea Chatham
    07/15/2020
    Looking For a Workplace Cell Phone Policy?
    Well, that's what you're gonna get in today's SolutionTeach FAQ video. Today we talk all about the challenges of cell phone use by employees in our modern world. You also get a rare sighting of our ...
    Lori Boyer
    01/16/2020
    Losing Patients? You're not alone!
    From time to time, most healthcare organizations experience problems with patient turnover. Such was the case for our most recent FAQ writer. In this video, we'll walk you through some of the best ...
    Lori Boyer
    12/05/2019
    Healthcare Horror Stories...Scarier Than a Monster Any Day!
    If you're like most healthcare professionals, you've experienced things that most people would never dream of. From patients refusing to pay (I heard of one patient who threw a fit over a $1.26 ...
    Lori Boyer
    10/31/2019
    Helping Patients with Special Needs
    We received a great question this week about how to create a good experience for everyone when a special needs patient comes in for a visit. I'd love to hear your ideas as well! It is such an ...
    Lori Boyer
    10/30/2019
    The #1 Reason Patients Leave and How to Make Them Stay
    Everything seems to be going just fine in your practice. Patients come and go on a daily basis and seem to enjoy your care. They like you. They like your staff. For the most part they come back. At ...
    Lori Boyer
    06/25/2019
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