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    Highlights from Webinar Part 2: Adapting to New Patient Expectations
    In last week’s recap of our three-part webinar series, Completing Your Practice Comeback, we asked participants to grade their COVID performance. Why does that matter? Because nearly two-thirds of ...
    Karla Socci Somers
    05/11/2021
    Poor Patient Satisfaction: 5 Problems that Lead to Unhappy Patients
    Studies show that one in three patients anticipate switching providers in the next couple of years. As patients are looking more and more for a consumer-based healthcare experience, it’s important to ...
    Lori Boyer
    12/15/2020
    Some Do, Some Don’t: Providers Begin Seeing Signs of Pandemic Recovery
    As COVID vaccination rates continue to climb this summer, we’re starting to see encouraging signs of life as health systems and medical practices rebound from an abysmal 2020. Nearly 44 percent of ...
    Mike Rigert
    10/22/2020
    Wait Times...Why They Matter and How to Ease the Pain of a Long Wait
    Wait times…study after study has found that waiting is the biggest irritation for patients. And yet, practices often ignore the issue. Sixty three percent of physicians believe that wait times have ...
    Lori Boyer
    08/25/2020
    The Generations Aren't that Different in What They Expect from Their Providers
    As patients take on more responsibility for their medical bills, they are more often approaching healthcare decisions with a retail-oriented mindset. It’s no longer enough to provide high-quality ...
    Lea Chatham
    07/15/2020
    Looking For a Workplace Cell Phone Policy?
    Well, that's what you're gonna get in today's SolutionTeach FAQ video. Today we talk all about the challenges of cell phone use by employees in our modern world. You also get a rare sighting of our ...
    Lori Boyer
    01/16/2020
    Losing Patients? You're not alone!
    From time to time, most healthcare organizations experience problems with patient turnover. Such was the case for our most recent FAQ writer. In this video, we'll walk you through some of the best ...
    Lori Boyer
    12/05/2019
    Healthcare Horror Stories...Scarier Than a Monster Any Day!
    If you're like most healthcare professionals, you've experienced things that most people would never dream of. From patients refusing to pay (I heard of one patient who threw a fit over a $1.26 ...
    Lori Boyer
    10/31/2019
    Helping Patients with Special Needs
    We received a great question this week about how to create a good experience for everyone when a special needs patient comes in for a visit. I'd love to hear your ideas as well! It is such an ...
    Lori Boyer
    10/30/2019
    The #1 Reason Patients Leave and How to Make Them Stay
    Everything seems to be going just fine in your practice. Patients come and go on a daily basis and seem to enjoy your care. They like you. They like your staff. For the most part they come back. At ...
    Lori Boyer
    06/25/2019
    Do You Know Why Your Patients Are Unhappy?
    The number of patients who say they are unhappy with their current healthcare practice (across all specialties) is on the rise. In fact, one in three say they are thinking about switching in the near ...
    Lori Boyer
    04/04/2019
    Doctors have a Huge Impact: For Good or For Bad
    My name is Leonardo Olivia and I am a technical support manager here at Solutionreach. Today, I want to share some of the ways doctors have impacted my life—in both good and bad ways. My favorite ...
    Leonardo Oliveira
    03/13/2019
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