Tricks to Staying Compliant when Working with Vendors
Have you ever wondered about your liability when it comes to contractors and vendors? Watch today's episode of SolutionTeach to learn more about how to keep yourself compliant when working with ...
The Magic of Effective Communication
Imagine this scenario in your practice: Patient: “I need to cancel my appointment.” You: “I’m sorry, when do you want to reschedule?” Patient: “I will call you back.” You: “Ok, we will place you on ...
Which Text Messages are Exempt From Consent?
Our texting compliance series is back in today's SolutionTeach video. In this clip, we talk about which text messages require express written consent before you can send them (and which do not!). You ...
Taking Advantage of Patient Texting...Now and in the Future
The year 2018 marked the 25th anniversary of text messaging. As I've thought about the history and impact of SMS, my mind turned to from its past to its future. Is text messaging still important? ...
How and When to Get Patient Consent for Texting Compliance
Express written consent. This is a phrase you may have heard tossed around. But what does it mean and when is it required? In this video, I walk you through the compliance requirements for receiving ...
What Does the Future Hold for Patient Communication?
Email, text, instant message. You probably use at least one of these to communicate with patients today. And at one point each of these was the next new thing. But now there are more new things ...
Not Everything Is as Complex as It Used to Be
Let’s take a step back in time to when phones still had coiled cords, movies were watched with VCRs, and the internet didn’t exist. I’m talking about the 1980s. After serving in the Army, my Dad ...
HIPAA, Texting, and PHI—Oh, My!
We are starting a new video series...about all things compliance! For the next six weeks, we will be discussing all sorts of questions as it pertains to patient communication. Today's video dives ...
Creating Text Messages Patients Actually Want to See
Did you know that a few small changes in the wording of your patient text messages can make a huge difference in their impact? In this video, we talk about the keys to sending text messages (from ...
How to Develop a Unique Tone in Patient Communication
Texting is the most common way for people to communicate. And almost everyone is part of at least one group message with lots of friends or family members. In these groups, multiple messages are ...
Best Practices for Automated Text Messages
Do you send automated text messages to patients? If so, this video is for you. Join Briton Page as he shares some of the things to keep in mind as you set up your automation. He talks about ...
Five Ways to Make the Most of Healthcare Consumerism
Nothing drives business planners crazy more than a trend that’s as slippery as a banana peel. Case in point: the crazy-making concept of consumerism, which is now in the spotlight as a key factor in ...