Best Practices for Writing Text Messages
Have you ever wondered if the way you craft your text message can impact its effectiveness? The answer is a resounding YES! Watch this short, two minute video to learn about some simple tips for ...
Use Two-Way Text to Engage Patients
My friends and I often joke that we would rather someone text us than call us, and that is exactly how our patients feel. In addition, most offices now have some sort of patient relationship ...
11 Things Successful Practices Can Teach You About Missed Appointments
Most practices are losing hundreds of thousands of dollars each year due to missed appointments alone. How much are YOU losing? If you’re reading this, you’re probably one of the many practices ...
Patient Engagement: What do Patients Really Want?
Understanding patient engagement can be a complicated venture. It’s tempting to think that patients want to be impressed. To that end, many healthcare providers make sure their diplomas are mounted ...
3 Tips to Reduce Distractions and Boost Productivity
As office (and life) experience has proven, some days are just sometimes simply worse than others. The busyness and chaos that sets in, even on a typical day, is largely inevitable and unavoidable. ...
How to Get Patients to Respond to Invoices
College Avenue Vision Clinic provides the Houghton, Michigan community with comprehensive eye and vision wellness services. The team strives to provide every patient with excellent customer service ...
Reasons Behind Patient No-Shows and What You Can do
The no-show patient is the bane of every healthcare provider. You and your staff plan your day around scheduled appointments, preparing for exams or procedures, only to have your schedule thwarted by ...
Connect with Your Patients Through Two-Way Texting
Communication between patients and providers is a necessary task, but it is also time-consuming. Most healthcare providers communicate primarily by phone, which means staff members must manually call ...
Meet the Industry Influencers
In today's webinar, listen in as some of the biggest social influencers (meaning they have lots of followers on social sites) in the industry share the things they've advocate for every day in the ...
Webinar Alert: 20 Awesome Patient Communication Tips
For the next few days, sit back and relax. Grab a quick cup of hot cocoa and your warm socks and enjoy some of the best webinars of 2018.  We asked practices for some of their favorite (and most ...
The Best Ways to Let Patients Opt-Out of Communication
One requirement when sending compliant messages to patients is to include a way to opt-out of those messages. In this video segment, I walk you through the easiest ways to do this. You're not going ...
The Power of Positive Texting
Texting has changed communication in every industry, including healthcare.  As with any shift, there are ways to adapt to make the transition easier for everyone involved—in healthcare that includes ...

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