Did you know that statistically speaking, most people read text messages within 3 minutes of hearing the "ping" on their phone? Make the most out of your text messages by including links to patient ...
To Emoji or Not to Emoji
Sending text messages has become a central part of every practice's normal workflow. But we receive a lot of questions about the type of tone offices should use when sending texts. We want to be ...
Wondering About Texting Etiquette?
Texting is a big deal for dentist, optometrists, and dermatology offices these days. Texting is the preferred method of communication for patients and is critical to ensuring they get seen. But ...
Best Uses of Text Messaging
Text messaging has become an integral part of running a strong healthcare practice. In this video series, we walk you through many of the questions that surround texting. Be sure to take a few ...
Poor Patient Satisfaction: 5 Problems that Lead to Unhappy Patients
Studies show that one in three patients anticipate switching providers in the next couple of years. As patients are looking more and more for a consumer-based healthcare experience, it’s important to ...
5 Silver Linings of Patient Cancellations
Ouch. What to do when patients say "no" to your patient confirmations? In a perfect world, patient confirmations wouldn’t be necessary, because every patient would always show up. In a perfect ...
Using Text Messages to Cut Costs, Save Time, and Boost Revenue
It’s time to face the truth—everyone has been impacted by the recent COVID-19 pandemic. And everyone is feeling the pinch. More than 84% of physicians surveyed by Medical Economics said their ...
Save Time with Text Message Templates
Your practice probably gets a lot of text messages with the same types of questions. When is your office open? How do I get to your office? It’s my first appointment with this provider, is there ...
How Automated Patient Reminders Save Time and Money
We carry more computing power in our pocket than was used to get man to the moon. Everywhere you look today, automation has gained a solid foothold. It’s clear the old ways of running your practice ...
4 Reasons Text-Enabling Your Landline is Essential
When adopting a platform to text appointment reminders and other important information to your patients, you have a choice. You can go with messages sent from a short code — that five or six digit ...
Ready to Create a Patient Recall Program that Works?
Getting patients to return to your healthcare practice again...and again..and again, is crucial to the success of any practice. In the last couple of months, I've received multiple questions around ...
9 Simple Steps to Boost Efficiency on Your Team
Whether you work in a small, private practice, or a large, multi-provider clinic, implementing a few simple strategies can make your job much easier and help your office run more smoothly. Here are ...