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    Poor Patient Satisfaction: 5 Problems that Lead to Unhappy Patients
    Studies show that one in three patients anticipate switching providers in the next couple of years. As patients are looking more and more for a consumer-based healthcare experience, it’s important to ...
    Lori Boyer
    12/15/2020
    How No-Shows Become Lost Patients
    Patients become no-shows for a variety of reasons, and the impact that has on your practice is well documented. It’s frustrating to prepare for a patient only to find yourself checking your watch and ...
    Lori Boyer
    12/03/2020
    5 Silver Linings of Patient Cancellations
      Ouch. What to do when patients say "no" to your patient confirmations? In a perfect world, patient confirmations wouldn’t be necessary, because every patient would always show up. In a perfect ...
    Lori Boyer
    11/04/2020
    Holiday No-Show Season Is Nearly Upon Us!
    Patients who no-show are a year-round frustration, but that frustration is compounded during the busy holiday season (and don't even mention the complications COVID has added to this!). Knowing what ...
    Lori Boyer
    10/13/2020
    Using Text Messages to Cut Costs, Save Time, and Boost Revenue
    It’s time to face the truth—everyone has been impacted by the recent COVID-19 pandemic. And everyone is feeling the pinch. More than 84% of physicians surveyed by Medical Economics said their ...
    Lori Boyer
    09/23/2020
    How Automated Patient Reminders Save Time and Money
    We carry more computing power in our pocket than was used to get man to the moon. Everywhere you look today, automation has gained a solid foothold. It’s clear the old ways of running your practice ...
    Lori Boyer
    07/29/2020
    4 Reasons Text-Enabling Your Landline is Essential
    When adopting a platform to text appointment reminders and other important information to your patients, you have a choice. You can go with messages sent from a short code — that five or six digit ...
    Justin Everette
    07/09/2020
    Which Wins? The National Average No-Show Rate or Yours?
    Have you ever wondered what the national average no-show rate is for your specialty? Or what your no-show rate is in comparison? If so, this post is for you. Patient no-show rates can range anywhere ...
    Lori Boyer
    06/23/2020
    Cutting Back on Those Pesky No-Shows
    Every day is a battle against good and evil...uh, no-shows. Maybe you're already sending reminders but still having patients fail to show. In this video, Kevin talks about ways to reduce no-shows ...
    Lori Boyer
    01/30/2020
    The Latest Data on Making Reminders Work
    Today's webinar was a really fun one! We analyzed 20 million reminders to learn the exact formula to get the most confirmations and the fewest no-shows. Watch this webinar to learn: The best days and ...
    Lori Boyer
    12/31/2019
    Best Practices for Writing Text Messages
    Have you ever wondered if the way you craft your text message can impact its effectiveness? The answer is a resounding YES! Watch this short, two minute video to learn about some simple tips for ...
    Lori Boyer
    04/18/2019
    Best Practices for Automated Text Messages
    Do you send automated text messages to patients? If so, this video is for you. Join Briton Page as he shares some of the things to keep in mind as you set up your automation. He talks about ...
    Lori Boyer
    11/08/2018
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