You’ve heard us say that to connect with your patients, you need to send the right message at the right time. Maintaining communication between visits is an important aspect of keeping patients ...
How to Create a Wait List to Fill Last-Minute Cancellations
Almost as annoying as no-shows are last-minute cancellations. Fortunately, when a patient cancels (even right before a visit), you have a chance to fill that spot. Working to regularly fill ...
Finding the Perfect Number of Patients…Why More Isn’t Always Better
Every healthcare practice wants a full schedule. The more patients coming in to the office, the better the revenue, right? If you're asked to choose between having five new patients or fifteen new ...
5 Steps to Run a Medical Office Efficiently
We all want our medical offices to run as efficiently and smoothly as possible. Unfortunately, there are some mornings that just fall flat and, before we know it, they’ve completely fallen apart. ...
Make Automated Reminders Even Better with Dynamic Messaging
Hopefully by now, you’ve figured out that appointment reminders are the most effective way to reduce the number of no-shows in your practice. And with a great patient communication software, ...
No Show Policies that Won't Scare Off Patients
The average no-show rate for healthcare practices, across all specialties, is nearly 20 percent. Ouch. Even the best performing practices often have no-show rates of 7-9 percent. It's no wonder the ...
Using Patient Reminders to Save Time and Money
When I was a child, every month on the dot, my dad and mom would sit down at the kitchen table. They would pull all of the monthly bills out of their “bill basket” and get to work. For the next ...
5 "Silver Linings" of Patient Cancellations
Oldie but goodie! This post was originally published in May 2014 and updated in Oct 2017 as part of an on-going series highlighting popular past posts. Ouch. What to do when patients say "no" to ...
Reminders Reduce No-Shows up to 50%...and Other Stats You Need to Know
With no-show rates costing the average practice upwards of $50,000, it has never been more important to consider how well your patient reminders are working. What difference does it make if you ...
The Convenience of Online Scheduling
If keeping the lights on is a priority for your practice than you probably spend a lot of time trying to keep your appointment schedule full. Unfortunately, in many offices, the only way patients can ...
Patient Self-Scheduling: The Future is Now
In the early 2000s, the idea of patients self-scheduling online was novel at best, and downright frightening at worst. Most healthcare providers didn’t understand the technology and were filled with ...