For over a month, my son complained to me that his glasses prescription was bad. The board had become hard to read at school and everything seemed blurry. And yet, it took a month for me to finally ...
Three Tips to Find Time for Patient Communication
You’ve heard us say that to connect with your patients, you need to send the right message at the right time. Maintaining communication between visits is an important aspect of keeping patients ...
Why Online Scheduling Is Like Magic
Have you been wishing for a full schedule that happens magically? Online scheduling might make your wishes come true. This infographic shows who wants online scheduling and why and how it benefits ...
Automated Patient Waiting Lists
Keeping an appointment calendar full is a struggle most practices face. Consistently delivering reminders encourages patients to take action and respond to the practice. As a result, there are ...
5 Steps to Run a Medical Office Efficiently
We all want our medical offices to run as efficiently and smoothly as possible. Unfortunately, there are some mornings that just fall flat and, before we know it, they’ve completely fallen apart. ...
Online Scheduling Makes Wishes Come True
Do you offer online scheduling at your practice? Check out this infographic to find out all of the latest trends when it comes to patients scheduling appointments online. You can also visit the ...
How to Create a Wait List to Fill Last-Minute Cancellations
Almost as annoying as no-shows are last-minute cancellations. Fortunately, when a patient cancels (even right before a visit), you have a chance to fill that spot. Working to regularly fill ...
Finding the Perfect Number of Patients…Why More Isn’t Always Better
Every healthcare practice wants a full schedule. The more patients coming in to the office, the better the revenue, right? If you're asked to choose between having five new patients or fifteen new ...
Make Automated Reminders Even Better with Dynamic Messaging
Hopefully by now, you’ve figured out that appointment reminders are the most effective way to reduce the number of no-shows in your practice. And with a great patient communication software, ...
No Show Policies that Won't Scare Off Patients
The average no-show rate for healthcare practices, across all specialties, is nearly 20 percent. Ouch. Even the best performing practices often have no-show rates of 7-9 percent. It's no wonder the ...
Using Patient Reminders to Save Time and Money
When I was a child, every month on the dot, my dad and mom would sit down at the kitchen table. They would pull all of the monthly bills out of their “bill basket” and get to work. For the next ...
5 "Silver Linings" of Patient Cancellations
Oldie but goodie! This post was originally published in May 2014 and updated in Oct 2017 as part of an on-going series highlighting popular past posts. Ouch. What to do when patients say "no" to ...