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Looking at the Future of Patient Communication
Email, text, instant message. You probably use at least one of these to communicate with patients today. And at one point each of these was the next new thing. But now there are more new things ...
Lori Boyer
01/02/2020
Practice Receives 10 Times as Many Responses to Invoices
College Avenue Vision Clinic provides the Houghton, Michigan community with comprehensive eye and vision wellness services. The team strives to provide every patient with excellent customer service ...
Lori Boyer
12/18/2019
Understanding how HIPAA Impacts Text and Email Communication
This is an excerpt from the guide, “Become a Text and Email Compliance Guru.” To read the full guide, you can download for free by clicking here. It can be a scary world of compliance out there. We ...
Lori Boyer
10/29/2019
Using Digital Solutions to Make Billing Easier (and More Effective!)
There is some really interesting data out there about how the method you use to bill patients can make a big difference in successfully receiving payment. Check out this fun infographic to learn more.
Lori Boyer
05/15/2019
Best Practices for Writing Text Messages
Have you ever wondered if the way you craft your text message can impact its effectiveness? The answer is a resounding YES! Watch this short, two minute video to learn about some simple tips for ...
Lori Boyer
04/18/2019
Use Two-Way Text to Engage Patients
My friends and I often joke that we would rather someone text us than call us, and that is exactly how our patients feel. In addition, most offices now have some sort of patient relationship ...
Penny Reed
03/27/2019
Connect with Your Patients Through Two-Way Texting
Communication between patients and providers is a necessary task, but it is also time-consuming. Most healthcare providers communicate primarily by phone, which means staff members must manually call ...
Lori Boyer
01/04/2019
Text-iquette: The Proper Etiquette When Texting Patients
Have you ever thought about which best practices should be followed when texting with patients? How is it different from texting friends? Are there things that you should (or should not) be doing? In ...
Lori Boyer
10/18/2018
Best Practices for Patient Texting
We are so excited for our newest SolutionTeach series. It is all about texting, texting, and more texting! Find out all kinds of great tips and ideas to take your patient texting to the next level. ...
Lori Boyer
10/11/2018
Latest Advancements for Google My Business Profile
Google has become such a big deal that it's no longer just the name of a company—it's actually a verb. We don't just look something up online, we "Google it."  Google is where everyone turns for ...
Lori Boyer
10/05/2018
Why Birthday Messages Have a Bigger Impact than you Might Think
In order to build and maintain your patient relationships, it’s important that your patients feel like more than just a patient and more like a part of your practice family. If they do, they will ...
Lori Boyer
09/05/2018
More than Reminders: Using Text to Connect with Patients
Studies have proven that reminding patients of their appointments by text message is one of the most effective ways to get patients back into the office. But there are lots of other ways you can use ...
Lori Boyer
08/16/2018
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