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    What Does it Mean to Get Personal With Patients?
    “We like the personal touch of phone calls.” It's a common comment from those in the healthcare industry. Here's the real-life problem with this statement, though: Just how personal is leaving a ...
    Lori Boyer
    10/16/2019
    The Key to Patient Satisfaction? Knowing What They Think Of You
    The changing nature of healthcare has put increasing importance on building and developing patient provider relationships. Patients have many options when it comes to choosing a provider, even with ...
    Lori Boyer
    10/10/2019
    3 Reasons You Should be Using Patient Surveys...and Tips to Make them Better
    Have you ever had a patient post a negative review about your services? Did you then wonder why they hadn’t talked to you first about the issue they were having so you could resolve it before they ...
    Lori Boyer
    06/19/2019
    How to Get Patients to Respond to Invoices
    College Avenue Vision Clinic provides the Houghton, Michigan community with comprehensive eye and vision wellness services. The team strives to provide every patient with excellent customer service ...
    Lori Boyer
    02/20/2019
    Easy Ways to Uncover Why Patients Stop Coming
    Patient attrition is a normal part of any practice. However, since one in three patients say they are likely to leave their practice in the near future, it is important for you to understand the ...
    Lori Boyer
    08/30/2018
    Are you following patient satisfaction survey best practices?
    Patient satisfaction surveys are becoming increasingly important to a practice's success. Affecting everything from reimbursement to patient turnover, it is critical that you keep close tabs on the ...
    Lori Boyer
    02/08/2018
    The Guide to Patient Satisfaction Surveys for Physician Offices
    Have you been using patient surveys to evaluate satisfaction, or are you still a survey skeptic? Are you not yet convinced that patient satisfaction surveys and the feedback you get from them are ...
    Lori Boyer
    02/02/2018
     5 Ways to Get Patients to Look to You for Patient Education instead of "Dr. Google"
    Oldie but goodie! This post was originally published in July 2014 and updated in Jan 2018 as part of an on-going series highlighting popular past posts. It’s one of the things you most dread hearing ...
    Solutionreach
    01/19/2018
    Take Patient Surveys to the Next Level
    Patient satisfaction, patient retention, and practice success are all closely tied to how people feel about your practice. When a patient walks out the door, do you know if they had a great ...
    Lea Chatham
    10/12/2017
    3 Ways to Get More Out of Your Patient Surveys
    At some point, almost everybody has been asked to complete a customer survey. Every business wants to know how they are doing, and the way they find out is by asking their customers. Aside from a few ...
    Solutionreach
    06/01/2017
    Do You Know How Your Patients Really Feel?
    In your busy healthcare practice, you see lots of patients every day. Most of them are pretty happy with their experience, but occasionally there is a patient who has a bad experience or has a ...
    Alyessa D'Ewart
    04/25/2017
    How Your Online Reviews Can Grow Your Practice
    Not too long ago, when people were looking for a new healthcare provider, they would ask their friends and neighbors for suggestions. Now, with so much information online, fewer people are asking for ...
    Alyessa D'Ewart
    04/06/2017
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