“We like the personal touch of phone calls.” It's a common comment from those in the healthcare industry. Here's the real-life problem with this statement, though: Just how personal is leaving a ...
The Key to Patient Satisfaction? Knowing What They Think Of You
The changing nature of healthcare has put increasing importance on building and developing patient provider relationships. Patients have many options when it comes to choosing a provider, even with ...
3 Reasons You Should be Using Patient Surveys...and Tips to Make them Better
Have you ever had a patient post a negative review about your services? Did you then wonder why they hadn’t talked to you first about the issue they were having so you could resolve it before they ...
10 Questions to Improve Patient Satisfaction in Your Practice
In a previous post, we discussed the importance of patient satisfaction in growing a healthcare practice. Patient surveys can play a key role in finding out how patients feel about your practice and ...
How to Get Patients to Respond to Invoices
College Avenue Vision Clinic provides the Houghton, Michigan community with comprehensive eye and vision wellness services. The team strives to provide every patient with excellent customer service ...
Easy Ways to Uncover Why Patients Stop Coming
Patient attrition is a normal part of any practice. However, since one in three patients say they are likely to leave their practice in the near future, it is important for you to understand the ...
Are you following patient satisfaction survey best practices?
Patient satisfaction surveys are becoming increasingly important to a practice's success. Affecting everything from reimbursement to patient turnover, it is critical that you keep close tabs on the ...
The Guide to Patient Satisfaction Surveys for Physician Offices
Have you been using patient surveys to evaluate satisfaction, or are you still a survey skeptic? Are you not yet convinced that patient satisfaction surveys and the feedback you get from them are ...
5 Ways to Get Patients to Look to You for Patient Education instead of "Dr. Google"
Oldie but goodie! This post was originally published in July 2014 and updated in Jan 2018 as part of an on-going series highlighting popular past posts. It’s one of the things you most dread hearing ...
Take Patient Surveys to the Next Level
Patient satisfaction, patient retention, and practice success are all closely tied to how people feel about your practice. When a patient walks out the door, do you know if they had a great ...
3 Ways to Get More Out of Your Patient Surveys
At some point, almost everybody has been asked to complete a customer survey. Every business wants to know how they are doing, and the way they find out is by asking their customers. Aside from a few ...
Do You Know How Your Patients Really Feel?
In your busy healthcare practice, you see lots of patients every day. Most of them are pretty happy with their experience, but occasionally there is a patient who has a bad experience or has a ...