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Reasons Behind Patient No-Shows and What You Can do
The no-show patient is the bane of every healthcare provider. You and your staff plan your day around scheduled appointments, preparing for exams or procedures, only to have your schedule thwarted by ...
Lori Boyer
01/15/2019
Connect with Your Patients Through Two-Way Texting
Communication between patients and providers is a necessary task, but it is also time-consuming. Most healthcare providers communicate primarily by phone, which means staff members must manually call ...
Lori Boyer
01/04/2019
Which Text Messages are Exempt From Consent?
Our texting compliance series is back in today's SolutionTeach video. In this clip, we talk about which text messages require express written consent before you can send them (and which do not!). You ...
Lori Boyer
12/06/2018
Taking Advantage of Patient Texting...Now and in the Future
The year 2018 marked the 25th anniversary of text messaging. As I've thought about the history and impact of SMS, my mind turned to from its past to its future. Is text messaging still important?  ...
Lori Boyer
12/05/2018
Best Practices for Automated Text Messages
Do you send automated text messages to patients? If so, this video is for you. Join Briton Page as he shares some of the things to keep in mind as you set up your automation. He talks about ...
Lori Boyer
11/08/2018
3 Appointment Reminder Tricks Every Practice Should Follow
Confession time. My daughter recently missed a dental appointment. Okay, okay. It might have been my fault. Life was busy. I knew that she was due for an appointment, but time got away from me and I ...
Lori Boyer
10/19/2018
No-Shows Impact More Than Just Your Bottom Line
  The financial impact of no-show patients is a well-known, well-documented part of the healthcare world. The reasons patients fail to keep an appointment are almost as varied as the patients ...
Lori Boyer
09/28/2018
Always Something There to Remind Me…
While the band “Naked Eyes” may long be forgotten, their song “Always Something There to Remind Me” could be the theme song of my patient care management. Thanks to advances in technology and ...
Amanda Greene
09/17/2018
3 Ways to Take Appointment Reminders to the Next Level
In a previous blog post, we talked about the importance of appointment reminders in helping reduce your no-show rate. Sending the reminders through multiple channels and including all of the details ...
Lori Boyer
09/14/2018
How Automated Patient Reminders Save Time and Money
We carry more computing power in our pocket than was used to get man to the moon. Everywhere you look today, automation has gained a solid foothold. It’s clear the old ways of running your practice ...
Lori Boyer
09/07/2018
How to Create a Wait List to Fill Last-Minute Cancellations
Almost as annoying as no-shows are last-minute cancellations. Fortunately, when a patient cancels (even right before a visit), you have a chance to fill that spot. Working to regularly fill ...
Lori Boyer
08/02/2018
What Information Should be Included in Patient Appointment Reminders?
Appointment reminders are super important. They can be the difference between a patient showing up or not. In this video on patient appointment reminders, I discuss the types of information that ...
Lori Boyer
07/26/2018
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