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    Wait Times...Why They Matter and How to Ease the Pain of a Long Wait
    Wait times…study after study has found that waiting is the biggest irritation for patients. And yet, practices often ignore the issue. Sixty three percent of physicians believe that wait times have ...
    How to Run Multiple Healthcare Locations Like a Pro
    How many of you have multiple locations?  We had someone reach out looking for some tips when it comes to running more than one office. In today's SolutionTeach video, we walked them through ways to ...
    How to Handle Patients Who Won't Follow Safety Rules
    This week's video dives into an issue that every practice will have to deal with at some point...understanding and addressing patients who don't follow safety protocol. You will definitely not want ...
    Why Birthday Messages Have a Bigger Impact than you Might Think
    In order to build and maintain your patient relationships, it’s important that your patients feel like more than just a patient and more like a part of your practice family. If they do, they will ...
    Tips for Creating Videos (Facebook Live)
    A great way to connect with patients is through video, and specifically a Facebook Live session. This is especially true right now when many of your patients might not be able to make it in to the ...
    3 Lessons For Improving Your Virtual Patient Experience From My First Telehealth Visit
    Some people don’t like going to the dentist or getting their blood drawn, but I’ve always had a strange interest in healthcare procedures and processes. When I recently decided to get tested for ...
    Workplace Cell Phone Policies
    Do you ever have problems with staff members using their phones during work hours? If so, you're definitely not alone. In today's FAQ video, we talk about best practices when it comes to using cell ...
    Aren't No-Shows the Worst?
    We all hate it when a patient fails to show up for a scheduled appointment. Here are some tips for cutting back on those pesky no-shows!   For more information on avoiding no-show patients, you've ...
    5 Tips for Dealing with Medical Practice Employee Turnover
    It’s something every doctor or office manager hates to hear—a valued employee has submitted their notice. This is especially true during these trying times of COVID-19. Employee turnover is far more ...
    4 Reasons Text-Enabling Your Landline is Essential
    When adopting a platform to text appointment reminders and other important information to your patients, you have a choice. You can go with messages sent from a short code — that five or six digit ...
    Tips for Negotiating with Insurance Companies
    Don't we all just love working with our payers? Okay, okay. Maybe not. Not many of us really enjoy negotiating for money. We've received some questions asking for tips on ways to make this process a ...
    Beyond the Face Mask: Connecting Through Technology (and a Little Creativity!)
    I remember the first time I went to the store in a mask. It was probably the beginning of April when the CDC had just changed their advice on masks. My husband and I felt a little self-conscious but ...

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