Why Birthday Messages Have a Bigger Impact than you Might Think

Posted on Sep 05, 2018 by Lori Boyer

In order to build and maintain your patient relationships, it’s important that your patients feel like more than just a patient and more like a part of your practice family. If they do, they will keep coming back as well AND let their friends and family know how great you are as well.

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Wishing your patients a happy birthday is a simple way to show you care, and that small effort can go further than you may think! Studies show that birthday messages have much better success than communication sent at other times. In fact, birthday messages have 481 percent higher transaction rates and get 179 percent more unique clicks than other messages. Maybe you're already sending a birthday card in the mail. Your patients will appreciate the thought as long as it doesn’t look like junk mail and get tossed in the trash without even being opened.

With cell phones practically being an extra appendage these days, sending a birthday text is likely the quickest and most effective way of delivering your birthday message. If you enjoy sending your patients birthday cards, by all means, continue to do so, but maybe sending a simple text wishing them a great day as well.

The benefits of a birthday text are two-fold. In addition to letting your patients know you remembered them on their special day and improving patient retention, it is also a very strategic practice marketing move!

The key to this practice marketing strategy is all in the timing. Think about it…if you send your birthday text first thing in the morning when people are trying to get ready for their day or rushing out the door to work, they will receive it of course, but are more likely to think, “Oh, that was nice…” and then get on with their day.

However, where are most people likely to be around noon on their birthday? Maybe at a birthday lunch with their friends or coworkers? Here is where the opportunity lies: They are visiting with their friends and your birthday message pops up on their phone with a cute birthday video from your practice staff. They smile–and possibly chuckle– (depending on how silly you made your greeting), and their friends are curious as to what is so entertaining. Your patient then says, “I just got a cute birthday message from my healthcare provider,” and proceeds to show them the message. Someone is bound to ask the question, “How thoughtful…who is your healthcare provider?”

This approach to practice marketing may sound a bit ‘out there’ but believe it or not, it is actually an effective referral strategy. It’s a win-win. Your patients feel appreciated and you acquire new patients! This is one of those cases when a little bit goes a long way!

You can watch one of our quick short birthday videos here:

 

 

Lori Boyer

Lori Boyer

Lori Boyer has spent over a decade developing content and customer strategy for a wide variety of companies. She especially loves "walking a mile" in the shoes of her target audience. At Solutionreach we focus on relationships - building and maintaining them. She does the same. Lori Boyer is a lover of crisp fall mornings, a good book, and just about anything Beauty and the Beast related.

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