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Why Apologies Matters in Healthcare

Posted on May 02, 2019 by Lori Boyer

It's not a topic that is discussed frequently—what to do when your healthcare organization makes a mistake. And that, in and of itself, is a mistake as well! This video talks about what research has found about apologizing in the healthcare world. You are not going to want to miss it.

Here is the link mentioned in the video: 

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Topics
Patient Loyalty, Patient Retention, Patient Satisfaction, Dental, Vision, Enterprise, Medical, Dermatology, Patient Relationships
Lori Boyer

Lori Boyer

Lori Boyer has spent over a decade developing content and customer strategy for a wide variety of companies. She especially loves "walking a mile" in the shoes of her target audience. At Solutionreach we focus on relationships - building and maintaining them. She does the same. Lori Boyer is a lover of crisp fall mornings, a good book, and just about anything Beauty and the Beast related.

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