Missed appointments—which run as high as 25 percent in the plastic surgery industry—are a problem simply because of the amount of lost revenue they cause.
With the Solutionreach platform, you can send automated appointment reminders through email, text, or phone calls. These reminders can be personalized with patient-specific information or pre-appointment instructions based on the type of appointment scheduled.
Appointment reminder messages have been statistically shown to greatly reduce the number of missed appointments, and with Solutionreach, it's all automated. So you get the benefits of sending the message without spending hours doing it.
Finally, you can categorize incoming texts and know which ones need your immediate attention—whether you're at the office or the beach. With its easy-to-use HIPAA consent tool, conversations can be both in-depth and compliant.
You can also have patients send images of how areas are recovering or insurance and billing info, all to your exsiting office phone number.
Patients don't have to download an app or register for a portal. The whole thing is just ridiculously easy. Just text and get answers. How awesome is that?!?
In the cosmetic industry, there are a lot of follow-up appointments. Making sure patients keep these appointments can be extremely time consuming. Solutionreach automates recall messages to keep patient volume high and revenue flowing.
Sending reminders to patients with outstanding balances is often a time-consuming (and dreaded!) task in practices, but you still have to do it.
With the Solutionreach platform, you can set up automated payment reminders, and drastically reduce the amount of time spent on this necessary task. Notification schedules can be customized for individual patients, and the messages will be sent via email to each patient.