Happy patient, happy practice.

                      Find out what your plastic surgery patients really think about their experience.

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                      Cosmetic and Plastic Surgery Practice Patient Satisfaction Surveys

                      Americans spent more on plastic surgery last year ($16 billion!) than any other year in history. Unfortunately, with the increased demand comes increased competition as well. With so many cosmetic surgery practices around, how do you make sure patients return to yours? It’s important to get your plastic surgery patients’ honest opinions about their experience in your office. The best way to do that is to ask them. Using the survey tools through Solutionreach, you can find out what patients really think about your practice.

                      Solutionreach cosmetic patient satisfaction surveys are unique and designed with your practice in mind:

                      • Customizable – Surveys can be customized to target specific groups of patients. You aren’t tied to a list of predetermined questions, so you can ask the questions you need to get the information you want. Create surveys that give you valuable feedback so you can see your practice’s strengths and areas for improvement.
                      • Automated – We know surveys are valuable in maintaining and expanding your patient base, but that doesn’t mean you have to spend a lot of time sending them and recording responses. Solutionreach lets you decide when medspa patient satisfaction surveys should be delivered to patients and automatically sends them at the right time.
                      • Targeted – Patients will all have different experiences and feedback to give your plastic surgery practice, so it’s wise to segment your patients and send targeted surveys to each group. Solutionreach makes it easy to divide your patients and send different surveys based on their appointment types or any other characteristic. This not only helps you gain valuable insight from all of your patients, but increases loyalty and improves the patient relationship.

                      Net Promoter Scores

                      What is a Net Promoter Score? Great question. It’s a number that illustrates the likelihood that a patient will recommend your practice. Think of it as a single-metric way to check the pulse of patient satisfaction. Solutionreach collects NPS data from your survey results and keeps you aware of your score in the dashboard.

                      It's time to be proactive in patient satisfaction.

                      Here are some ideas on how to do it.