Seeing your practice through rose-colored glasses?

Patient surveys help you get real, actionable feedback to improve your practice.

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Surveys

If you want to know what your patients think about your practice, you have to ask them. Sending surveys to patients will help your practice understand the patient experience and work to make it better. After all, the way a patient is treated will help determine if they return to your practice or choose another provider.

There are three reasons Solutionreach helps you get the most out of your surveys.

  1. They're customizable – The Solutionreach surveys can be completely customized according to your needs. You aren’t tied to a pre-determined list of questions, so you can ask your patients for the information you want. This lets you better see your strengths and areas for improvement through the eyes of your patients.
  2. They're automated – Sending out surveys doesn’t have to be a tedious task. Solutionreach lets you automatically distribute patient surveys based on criteria you decide. Quickly send surveys to patients immediately after their appointments to improve response rates without sacrificing your team's precious time.
  3. They're targeted – The Solutionreach platform makes it easy to target specific patient groups to send surveys. You might send one survey to evaluate the experiences patients have while shopping for eye glasses. Another might focus on patients who were recently fitted for contacts. Targeting specific groups of patients will give you a better understanding of their responses and improve the patient relationship.
“The survey functionality from Solutionreach is a great asset because it gives us the feedback we need to make the right changes. The surveys are all customizable, and we’re able to ask whatever we like.”
- Amanda Montano, Clinic Manager, Eye Associates of Colorado Springs

Net Promoter Scores

What is a Net Promoter Score? Great question. It’s a number that illustrates the likelihood that a patient will recommend your practice. Think of it as a single-metric way to check the pulse of patient satisfaction. Solutionreach collects NPS data from your survey results and keeps you aware of your score in the dashboard.

It's time to take control of patient satisfaction.

Learn how to manage patient satisfaction.