If you’re pushing hard to get more patients and more visits out of your current ones, they better show up to their appointments. It matters to your practice, but it also matters to their well-being. Making sure that happens is absolutely part of the success formula. This battle is won with the right technology and the right ideas on how to use it. We’ll help you crush it with both.
Most patients no-show because they simply forget their appointment. Really, it’s true! That’s why Automated Appointment Reminders cut no-show rates so drastically (to less than five percent for most Solutionreach customers). Send out reminders using patient preferences—text, email, or phone—that are customized with pre-appointment instructions. Patients can easily confirm or cancel and reschedule. Trust us on this one—we’ve been doing reminders for almost 20 years!
More than two-thirds of patients want to text with your practice. Don’t believe it? Well, we’ve done the research to back that up. We sent the first text in healthcare, and no one knows texting better than us. SR Conversations allows you to provide real-time, two-way text messaging with patients. You can text-enable your landline, both you and your patients can initiate text messages, and you can easily see the complete message history and prioritize messages for follow up. A convenient HIPAA consent tool makes it simple to keep conversations going while staying compliant.
Studies show that poor communication between staff can lead to inefficiency, mistakes, and lost revenue. The average staff loses 74 minutes each day trying to track down colleagues or find key info. What a waste! SR Huddle creates a virtual “water cooler” for the practice—only better. Staff can talk one-on-one or create custom groups. It simplifies and speeds up intra-office communication so no one is out of the loop.
We get it. There’s a lot to remember day to day when running a practice. That’s why the Solutionreach Action List keeps track of all those pending to-dos so you don’t have to. Take care of a bunch of tasks all at once and throughout the day as they come up. Anyone in the practice with access can review appointment confirmations, respond to texts, and more. We’ve totally got your back.