The world has seen unprecedented events unfold as the coronavirus, COVID-19, has swept the globe. Communication has never been more important. With good communication, you can help patients prepare without panicking. There are a bunch of ways you can use the tools Solutionreach offers to help you connect with patients. And one of the best parts about it? You can access all of these tools remotely...so if you are not at the office, they are still available!
On this page, we will walk you through different ways to reach out to patients via Solutionreach. You will also find a video explanation as well as a story shared with us by one of our customers on how they're leveraging our tools to stay connected with patients. Take a minute to check them all out!
You can add patients to a group manually or based on criteria, then send them a brief email and/or text message. You can also create a group that includes all of your patients. This short knowledge base article walks you through the process of creating groups and sending group messages.
This option is helpful if you'd like to create a more in-depth email for your patients or even include information in your regular email newsletter. Read this article to learn how to quickly edit and send a newsletter. Note: you can still send this newsletter to a group of patients you've defined by following the steps in the knowledge base article under number 1.
Are you more of a visual person? If so, you may prefer to sit back and watch this video take you through ways to reach out to patients.
Pre-visit instructions can be used to send additional information to patients when appointment reminders are sent. You can create and then enable pre-visit instructions with messaging such as, "If you are experiencing coronavirus symptoms such as a cough, fever, or shortness of breath, please contact our office before your appointment." If you're already using pre-visit instructions, you can simply edit the existing instructions to include this type of information.
If you want to share information on the walls of your practice, you can just download and print these posters. They cover a variety of topics like preparation, hygiene, and symptoms.
“I was super stressed about trying to get the right information into our patients’ hands quickly, so I was thrilled to find the Solutionreach COVID-19 templates. They looked amazing and were so easy to edit. Thank you! Thank you! Thank you!” - Debbi Christiansen, Arches Foot and Ankle Clinic
With two-way text messaging, you can respond to patients quickly, even when high call volumes would typically cause a long wait time. Office staff can handle multiple conversations at once while still focusing on in-office patients. Two-way text also allows patients to check-in remotely from their vehicles. Staff can text the patient when it's time for them to see their provider.